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Business Profile

CBD Oils

Joy Organics
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/3/2022 and have been a recurring customer since 2019, pouring hundreds of dollars into this company since. Typically, they provide shipping and tracking information within the week. I reached out to the company via email, the website contact info page, and calling and texting their main number prior to filing this. They have essentially refused to respond to any of my contact methods and ignored me, taking my money for the order and not shipping out the products I paid for. All I ask is for a response or any information on my order. The lack of customer service provided here is extremely unprofessional.

    Business Response

    Date: 12/13/2022

    Hello Marcy.

    I am responding to a complaint, case #********.

    The complaint stated that we refused to respond to him.  

    This is not the case.  Please see the correspondence attached below to show that we indeed responded and that the package was delivered.

    If there is anything else I need to do please let me know.

    Thanks,

    Mary S****
    Engagement/Empowerment VP

    2 Attachments
      

Joy Organics is BBB Accredited.

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