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          Find a Location

          Otter Products has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Otter Products

              209 S Meldrum St Fort Collins, CO 80521-2603

              BBB Accredited Business

            • Lifeproof Cases

              650 Missouri Avenue Jeffesonville, IN 47130

            • Otter Shop

              151 W Mountain Ave Fort Collins, CO 80524-2822

              BBB Accredited Business

            • LifeProof

              15110 Avenue of Science San Diego, CA 92128

              BBB Accredited Business

            Business ProfileOtter Products

            Cell Phone Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            209 S Meldrum St

            Fort Collins, CO 80521-2603

            Get Directions
            Visit Website
            (855) 688-7269

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            Customer Reviews

            1.17/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            187 complaints closed in last 3 years

            77 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2005

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Otter Products provides protective cases and accessories for mobile devices, including smartphones, tablets, and other electronics. The company offers products designed to safeguard devices from damage due to drops, impacts, and environmental factors. Otter Products assists clients with device protection through their various product lines.

            Business Details

            This is a multi-location business.

            Find a Location

            Otter Products has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Otter Products

                209 S Meldrum St Fort Collins, CO 80521-2603

                BBB Accredited Business

              • Lifeproof Cases

                650 Missouri Avenue Jeffesonville, IN 47130

              • Otter Shop

                151 W Mountain Ave Fort Collins, CO 80524-2822

                BBB Accredited Business

              • LifeProof

                15110 Avenue of Science San Diego, CA 92128

                BBB Accredited Business
              Headquarters
              209 S Meldrum St, Fort Collins, CO 80521-2603
              BBB File Opened:
              4/11/2002
              Years in Business:
              26
              Business Started:
              1/1/1998
              Business Incorporated:
              1/1/1998
              Accredited Since:
              2/1/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1000
              Alternate Business Name
              • TreeFrog Developments Inc
              • Life Proof
              • Otter Shop
              • Otter Products LLC
              • LifeProof
              • OtterBox
              Business Management
              • Ms. Laura McFarland
              • Mr. Steve Nisbet, President
              • JC Richardson, CEO
              Contact Information

              Principal

              • Mr. Steve Nisbet, President
              • JC Richardson, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              187 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/29/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I bought the screen protector for the iPhone 15 Pro *** and it cracked. Otterbox will not allow me to process a warranty request online for this item for some weird reason and I called in on the 26th and the 29th and heavy time. The whole time is like 37 minutes. That is totally unacceptable. I dont have time to stay on hold for 37 minutes. Its disrespectful of my time for otterbox to not let me process a warranty request online and force me to call in and wait on a hold for 37 minutes. Im not going to do that. That is disrespectful to treat customers this way. I bought my screen protector on Otterbox.com.
              Read More
              Read 186 More Complaints

              Customer Reviews

              29 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Rich P

              07/25/2024

              My wife bought a $30 cellphone case from Otterbox. It was warrantied for "Lifetime" which turns out to be defined as 7 years by them! Anyways, her case failed after 3-1/2 years and Otterbox would NOT honor the warranty. They claimed that they no longer had any cases for her ******* A50. But, if I go to Amazon.Com....the Otterbox store still has them for sale and sold over 100 in the last month!!!Instead of sending my wife a new case, they offered her a 15% discount....how totally shameful!!!This company is scamming customers and should be looked into by authorities!
              Read 28 More Customer Reviews

              Local BBB

              BBB serving Northern Colorado and Wyoming

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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