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Business Profile

Garbage Removal

Ram Waste Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    12/29/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Ram waste is arbitrarily, excessively, and without documentation charging fees for anything they deem "extra" during residential pick up service. This is not solely happening to me, there are documented complaints all over the nextdoor app, as well as, video evidence from Ring cameras that there was no cause for extra charges. We are left with no recourse to fight these charges as the reasons are not being photographed or documented.

    Business response

    01/07/2025

    Dear *******,

    We are responding to this BBB submission after also responding to your HOA Manager, your online submission and your call into our office regarding this same concern, so I hope that this information has already been relayed sufficiently to you.  As is common industry practice, we charge for additional items outside/overflowing from your receptacles.  I've provided just some of the photos of extras we've collected from your residence over just the past half year.  As you'll see, the charges are not 'arbitrary, excessive or without documentation' as you claim.  As you know, we have offered you a solution of an additional container that would cost less than the extra charges you're incurring, but you declined.  We have been fair, accountable, and attempted to offer you a solution.

  • Initial Complaint

    11/18/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Ram billed my credit card for 4 months of service, running up to the start of the new Republic trash service in *******************. I terminated my service as of September 25, which meant that Ram owed me a refund for the unused 3 months of service, and the woman at *** said they would refund the overpayment they took on my credit card of $101.00. She said it would take a while for my refund, but I would receive a check. Nothing received as of 11-18-2024, a full 2 months after I terminated service with Ram. I called this morning and the woman acknowledged that they owe me $101.00 but it could take up to another 3 months for me to receive the check. This is outrageous. It should not take 5 months for them to make this right. My service address is ************************************************

    Business response

    12/02/2024

    See attached document.

  • Initial Complaint

    03/15/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I previously had Ram Waste for my trash pick-up. Their service continued to deteriorate, the prices continued to increase, so I called and cancelled my service. I am now being charged a $50.00 fee for them picking up their trash dumpster. I was never informed that upon my cancellation I would be charged when I signed up for trash service, nor did I sign any kind of a contract. This charge is highway robbery.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Years in Business: 42

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

5704 Bueno Dr

Fort Collins, CO 80525-3879

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(970) 226-3396

Customer Complaints Summary

19 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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