Reviews

After ~8 sessions over the course of 7 months with my counselor, ***************, I thought we had a good relationship and built a decent rapport. I had never missed an appt or payment. However on March 6, I had to call admin to reschedule an appt for the following day March 7 to a later date of March 15 due to a timing EMERGENCY. I realized I was still charged the full $200 due to only giving them 30 hrs of notice rather than their preferred 48.I gave as much notice as possible, the admin that rescheduled my appointment did not make me aware of the full charge I would take on, or give me any other options. Mind you I was not even cancelling my appointment, just rescheduling due to a timing emergency. ***** told me to talk to my counselor and theres nothing they could do. My counselor ***, told me it was foundations policy and there was nothing he could do. Someone is clearly not being completely forthcoming with the truth.$200 is no small amount, but I stayed with foundations and with *** because I thought I was getting good service from someone I connected with. To be charged that much for a service not provided, and receive no care, concern or ***** given my situation is incredibly disappointing. Now I am left trying to dispute the charge with my bank, looking for a new counselor to start over with completely, and my trust hindered.I understand why policies are in place, but asked to be reviewed on an individual character case basis given the circumstances. It is clear that foundations counseling and ***************, do not care about individuals mental health so long as they are being paid.Someone replied to this review on ****** a week and a half ago and Im still waiting for someone to reach out and rectify this situation.

I went to this agency for a free consultation in December seeking to establish care with a new provider because my counselor retired. The website leads you to believe they care about being affordable and provide a "high level of service". I wasn't sure if I wanted to continue care with this agency after my first appointment since they don't bill insurance, have an absurdly high charge for a session (which isn't even a full hour, only 45 minutes) so I scheduled a second in case I couldn't get in with another agency. The number of times I was asked for my credit card number was astounding--it was at least 4 times. The forms they ask you to complete to store your credit card information are not PCI compliant. When I did find a different counselor that would bill my insurance, I called to cancel. Due to having a sick kiddo at home, I spaced my appointment but still gave 38 hours notice. They then proceeded to call and email me several times a week for many, many weeks to collect the full amount ($160) of the visit because I didn't give 48 hours notice, which seems totally unreasonable during a pandemic. I responded to the emails with my concerns that always went unanswered. Even spoke with folks on the phone who were aggressively asking for an absurd late cancel fee. Splitting hairs over 10 hours comes off as desperately seeking dollars. This agency is not client-focused, but rather a rigidly inflexible agency solely focused on making money. For folks who are supposed to be trauma informed and help you resolve emotional trauma, they sure are pushy and don't have an ounce of compassion in their practice. This experience felt predatory, shameless, and all around yucky. I can't imagine if they behaved this way with someone who is the survivor of interpersonal violence. Go somewhere else.