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Business Profile

Marriage Counselor

Foundations Counseling LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Foundations Counseling LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Samuel G

      Date: 03/25/2024

      After ~8 sessions over the course of 7 months with my counselor, ***************, I thought we had a good relationship and built a decent rapport. I had never missed an appt or payment. However on March 6, I had to call admin to reschedule an appt for the following day March 7 to a later date of March 15 due to a timing EMERGENCY. I realized I was still charged the full $200 due to only giving them 30 hrs of notice rather than their preferred 48.I gave as much notice as possible, the admin that rescheduled my appointment did not make me aware of the full charge I would take on, or give me any other options. Mind you I was not even cancelling my appointment, just rescheduling due to a timing emergency. ***** told me to talk to my counselor and theres nothing they could do. My counselor ***, told me it was foundations policy and there was nothing he could do. Someone is clearly not being completely forthcoming with the truth.$200 is no small amount, but I stayed with foundations and with *** because I thought I was getting good service from someone I connected with. To be charged that much for a service not provided, and receive no care, concern or ***** given my situation is incredibly disappointing. Now I am left trying to dispute the charge with my bank, looking for a new counselor to start over with completely, and my trust hindered.I understand why policies are in place, but asked to be reviewed on an individual character case basis given the circumstances. It is clear that foundations counseling and ***************, do not care about individuals mental health so long as they are being paid.Someone replied to this review on ****** a week and a half ago and Im still waiting for someone to reach out and rectify this situation.

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