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Business Profile

Moving Companies

Alpine Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all the moving part of the job was excellent. Better than expected. But they broke a glass shelf in my china hutch and told me they would replace it within 2 weeks. Many emails, calls, text I only get stalls about when the shelf will be replaced. I just want the shelf please.

    Customer Answer

    Date: 11/25/2024

    This has been resolved the owner of the company *** brought the glass shelf to me Thursday of last week.  It did fit was only about 1/2 the thickness but I will make it work.  Thank you

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The quote and discussions prior to the move were indicating we would have our move completed quicker than the longest timeframe quoted and Ace indicated we should be closer to a $575-$650 cost as they bill based on time primarily. I was shocked at how slow the workers moved and contacted Ace a couple of days after the move as I had to wait until Monday. He was very slow to reply and said he appreciated and understood my concern and he would refund me an hour of the charged time, or $130. He said a check would be mailed to me the end of July 2024. Here we are the end of August and he has not sent the check. I have called many times and emailed many times and he will not reply.

This business is not BBB accredited.

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