Business ProfileforViaero Wireless

In 5/4/2024 I went to the Viaerro Wireless office in Scottsbluff in response to a media ad for their services. My husband and myself contacted the customer service agent there and she showed us various phones and plans. We selected two phones and the 55+ Unlimited plan for $25 dollars a month. The female agent looked up the trade in value for my husbands Galaxie 20+ 5g and told us it was worth $700 in trade in value so we proceeded to sign up for Viaerro services based upon the trade in value. When we got our first bill of $349.61 we called the office in Scottsbluff to find out why it had been changed so much from the promised amount. We were told first that the agent who signed us was”no longer with the company” and that they were not honoring the trade value set by their agent and instead changed it to a $70 trade value AFTER signing the contract. So they started giving us the “stall and shuffle” tactic and said someone would get back to us. A different agent, Giovanni, texted on 6/10/24 at 4:07 pm, and I told him that the only reason we signed up was because of the promised trade value and now they were changing that AFTER the contract was signed. So the stall and shuffle began where he had to contact the manager and then offered excuse after excuse and passing the blame. He said the manager would contact us and that was also a lie. They just swept us into a corner for discarding. We have all receipts and texts. They charged us a $500 deposit which we paid and then we got the horribly inflated bill and secretly rescinded the $700 trade in value that their agent quoted us. When Giovanni contacted us later we told him to unwind the deal since they were going to renig on their promise of $700 trade in and return our phones. Giovanni said our phones would not be returned and offered me a $70 credit for my husbands $1,200 phone. He said the manager would contact us and that was a lie. This was a total bait and switch from the first word.