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ComplaintsforBasset Heating & Air Conditioning Inc
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have purchased an air conditioning unit from this company last year with a *********************************************************************************************************************************************************************** my warranty I still required to pay $300 for a part. And now the u it is out again I have contacted basset again but they are requiring me to pay for a technician to come and check it, which is understandable. My concern is that the operations manager doesnt want to give us the labor rate to give us a better understanding. I have very good reason to believe that this company is in the business or scamming people for their money I have let it happen the previous time and I will not stand for it once more.Business response
08/31/2023
We have contacted the customer and are scheduled to go out to their home on September 1st to resolve this issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.