We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hydronic Heating

Aqua-Hot Heating Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hydronic Heating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Aqua Hot *** 1 gas heater for my camper from ****************** ( ************** on June 20th and received a email the next day it was shipping that day. I installed the heater around September and used it for 3 weeks on a hunting trip in Oct. It works great. Around Nov 1st, it stopped working while sitting in my driveway. I called Aqua Hot during the first week of Nov and was told I have to use one of their service providers for Warranty repairs. Called ****** ******* RV in *********** and the soonest I could schedule a repair was Dec 4 2024. ******* ** said I have a bad ************* and they would order one. Next apt was Dec 11. The wrong part was sent. Next apt Dec 18. Unworkable part was sent. Reordered and was to be sent on Dec 30 and rescheduled on Jan 6, 2025. Another unworkable part sent. I asked for a new heater since Aqua Hot claims ********************* They agreed to send a new heater. I was told it would take 10 days to receive. Today, 16 days later, I still dont know when it will arrive and I cant reschedule with ******* ** till they know it has shipped and have a tracking number. It has been two and a half months since I first notified Aqua Hot about the problem. I had plans to leave for the winter on Dec 1st to join my family on the Pan American Hwy to *************. As of today, they are in southern ******. No way I can catch up. I have sent over 21 emails to Aqua Hot. At least that many calls to them. 7 emails to ****** *******, plus probably 20 calls. A few calls to ******* who did make a call on my behalf even though its not their problem. Aqua Hot has not responded to me since Jan 10 telling me they would find out what is going on and would call later that day. That was from *** ****** in the AH service ***** ************. Number fails every time I try to call. My case number is Case 65010-P4X4V5. I dont know if I need to start a law suit or not. The heater cost about $2400.00 plus the parts I had to buy to install it. HELP!

    Business Response

    Date: 01/24/2025

    Hi ****, 

    Thank you for reaching out.  You do have my correct phone number at ************ and you have my email address at ***********************************************************************************************  Your new unit under warranty did ship out today as scheduled.  The order number is ORD-67490-J0G6D1.  We tried to speed up the production to get it out to you sooner but were unable to.  This new unit at $0 should resolve the issues with your current unit.  I will follow up and please do not hesitate to reach out with any questions.

    Regards,

    *** ******

    Sales/Service Director.

    Customer Answer

    Date: 01/24/2025

    Thank you so much for your work on this issue. I did receive a response from ******** and was told that a new unit was shipped today. I am not ready to close out. I have responded to Aqua Hot asking for the tracking number so I can then reschedule an appointment with their service provider here in ***** *****. Once that is determined and the unit installed and texted, I will let you know if all is good. At this point, I have no idea how long it will be. 
    Thanks again,

    **** *********

    ************

     

    Customer Answer

    Date: 02/08/2025

    Hello, 

    I am happy to to report that ******** sent a replacement heater to their authorized service provider, ******************************, *****. ****** ******* removed that bad unit and replaced it with a new one. It has been a week and so far, it appears to be working correctly. 
    I thank you so much for stepping in and helping me with this problem. As of today, it has been 3  months to get the problem resolved. Im very grateful for the BBBs help in getting this taken care of. I trust Aqua Hot can do better in the future with customer service. 
    **** McCanless 

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty of defective part

    Customer Answer

    Date: 06/21/2024

    We purchased a tiffin rv dec 2021 and had warranty work that same month on the aqua hot unit. We have continued to have leaking issues and need to add a gallon of anti freeze one gallon a month. Contacted aqua hot and the opened a service call. Followed their instructions and sent photos. They said they had problems with that unit and redesigned it. They won’t warranty the unit even though we would install the replacement. Their warranty is only good 2 months from the date tiffin puts it in when they build the rv

    Business Response

    Date: 06/24/2024

    Thank you for the opportunity to respond regarding the AHE-250-D01 unit.


    As a valued and respected supplier to the RV industry for 40 years, we stand firmly behind the quality and durability of our products. The warranty for this unit is valid for two years from the purchase date of the coach, which was December 2021. Consequently, the warranty expired in December 2023. We received a call and created a case regarding this issue on May 29, 2024, six months after the warranty had expired.

    Upon reviewing the pictures sent by the Fosters , we confirmed the presence of a leak. Specifically, in picture 0511, it is evident that the weld is broken underneath the coach. This breakage most likely resulted from an external impact to the exhaust pipe, causing the weld to break. Such physical damage would not be covered under warranty as a manufactured defect, as it appears to have been caused by an incident such as bottoming out the RV.

    It is important to note that the exhaust installation is performed by the RV manufacturer, not Aqua Hot. Therefore, any damage resulting from external factors would not fall under our warranty coverage for manufactured defects.

    To resolve this matter, we recommend that Mr. Foster takes the coach to an Authorized Service Center. We are willing to work with the Service Center and offer a replacement unit at a significant discount.

    Should you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,

    Customer Answer

    Date: 06/24/2024

    Would someone with authority be willing to call jeff to discuss. 269-7206768. Thanks

    Business Response

    Date: 06/28/2024

    Good afternoon, Absolutely.  We will reach out on Monday.  Have a good weekend.

    Customer Answer

    Date: 07/02/2024

    We are waiting for your call. Thanks

    Business Response

    Date: 07/24/2024

    We have reached out to the Fosters and have come up with a plan to resolve their concerns and get them back on the road.  Please let us know if you need anything further.

    Thank you.

    Customer Answer

    Date: 07/24/2024

    Thank you tim DeBord from air cell for a fair resolution of this complaint. The file may be closed. Thanks to all for your efforts 

     

    karen

Aqua-Hot Heating Systems Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.