Business ProfileforA to B Movers

Date of the transaction: 12/29/23 The amount of money paid to business: $2298.53 What the business committed to provide: 2 Professional Movers and Moving Truck What the nature of the dispute is: Quoted 2 hours, charged for 7.5 hours due to movers refusing to use a dolly (one mover did use a dolly after the 2 hours in response to my complaining - the other continued to refuse to use a dolly carrying one item/box at a time, arguing with me.) While stopping off at the dump did legitimately add 2 hours, intentionally carrying one item/box at a time to extend the time added 3.5 hours, breaching the contract of providing professional, efficient, honest moving services. We are also seniors who believe they took advantage of the fact that we can no longer perform the move ourselves. We believe we are owed a refund of $737.50 for that additional fraudulent 3.5 hours. They required a deposit with a credit card. They then had our credit card number and charged the full amount, even though I objected at the time.Whether or not the business has tried to resolve the problem: No. ******* repeated requests to speak to owner, owner also ignored letter from attorney regarding breach of contract. Our attorney stated we would likely win if we took them to court, but we would have to pay all of the fees and then attempt to collect from them. We have reported them for fraud to the **** which has informed local law enforcement, and decided to file a complaint here, since you have them listed as accredited with an A+ rating. Seniors need to beware of this business. There also seemed to be bias that we live in *****. We live in transit employee housing as my husband drives for the transit company and I provide pro **** services, so we live very frugally on just one income. This business needs to be held accountable.Account/Order/Tracking Number: Invoice SM-1106