Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a hot water heater installed in May 2022. Permit was pulled for job. It has failed 2 inspections and fix-it 24/7 is telling me they will not come to fix and tell they here from ************* inspector. Commerce citySpector is saying it is the hot water heaters company to call them to make appropriate repairs. Again purchased this unit in May and now it February and it is still not installed correctly. I asked the manager for a refund and he could come get his hot water heater back but he said they would never do that. So Im stuck with an incorrectly installed hot water heater.

  

  Business Response

  Date: 02/15/2023

  Plumbing Manager spoke to the Client, we are issuing a refund in the amount of ****** due to frustration. 

  The inspector is scheduled for next week 

   

   

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 30, 2023, I had a furnace installed by Fix-It 24/7. They charged $18,862. The furnace is still not working 4 days later. Many calls to service, some returned, some ignored. Our house is 41 degrees. Every tech they send to get it working says it's a different reason and none of them work for more than a few hours. I have cancelled the contract and the loan they set up for me within my 3 day cancellation right. They refuse to acknowledge that and say that I own the furnace and they cannot come uninstall it. I got another estimate from a reputable firm to install the same furnace they did and the estimate was $7,800. This is NOT buyer's remorse. This is a scam preying on the elderly people in a desperate situation. My husband is 80 and I'm 75. We can't live in a 41 degree house. And we can't realistically pay over $18,000 on social security income. When I spoke to the manager today to arrange for them to uninstall the furnace, he said they couldn't do that because I "owned" the equipment. He said all he could do was come fix it. I said they had 4 days of trying and none of it worked.

  

  Business Response

  Date: 02/03/2023

   We have sent the Install Manager and the Lead Installer; we have offered to change out the equipment with no additional charge. Client continues to say the unit isn't working but will not allow us into the home to check the unit. If the unit isn't working, we are 100% willing to make it right, but they continue to refuse to allow us in the home. 

   

  At this point we have done everything possible to make it right for this client, but they refuse. 

   

  On our end, we have nothing pending. 

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had numerous issues with my furnace since I purchased it on 12/01/22 for $10,163.There has been gas leaks, exhaust issues, components wired wrong, thermostat problems, low heat if any warm air, resets, etc. After the tech or installer does finally come out, a day later the problem still exists. Now they want me to pay for sending a tech and there is no resolution to the problems. I have left messages and emails for the salesperson, and requested a full refund but no response at all.

  

  Business Response

  Date: 02/02/2023

  We went out 5+ times since install and nothing is wrong. Client called in for a gas leak, saying she smelt gas. Install Manager has been out multiple times. We had excel energy out to confirm there isnt any gas and to confirm operation. We gave Client a 1 year full Membership for free.  Every time client calls we schedule an appointment send the technician and everything is working normally with no issues.

  We have nothing pending on our end, unit is performing 100% correct. 

   

   

  Customer Answer

  Date: 02/05/2023

   
  Complaint: 18968009
  
  I am rejecting this response because: The problems have not been fixed correctly. Masking the issues by using an offset option or turning the temp to 80 eventually will make the whole house the same temp, I just don't see these as solutions to the problems. The ********* that was out found the thermostat was wired wrong but the installer came the next day without fixing the thermostat.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/13/2023

  From our records, system is working 

  We have nothing pending on our end 

   

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18968009
  
  I am rejecting this response because: I requested a full refund within the 60 days as I was promised if I wasn't satisfied and I am not satisfied. The furnace is not working correctly and I was told that I would have to pay for anyone to come out to fix any issues. I was told that parts and labor was included in the purchase and it would be done right, but this didn't happen. Again, I am requesting a full refund.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/25/2023

  We have completed multiple gas tests for the leak

  there is no gas leak in the unit. We have also completed multiple tests on the unit and it is working correctly. We have no work left to be completed: system is working correctly 

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 18968009
  
  I am rejecting this response because: No, this furnace is not working correctly and there are many issues with it. I have tried to numerous times to get your company to fix the many issues with NO resolution.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/12/2023

  This furnace is not running correctly. I was told by the tech the thermostat is wired incorrectly. I have an external temp gauge which moves up or down depending on the temp but the furnace thermostat does not.  I have little to no heat coming out of the registers and it runs all the time, even on a nice day outside. The furnace will run for a few minutes then shut down and 10 seconds later start up again. Since there is no ********* coming from the vents, the temp change within the house  is very noticeable from room to room and and the basement is about 15 degrees colder. If the furnace does stop running for awhile, it is hard to get it to start again and then it has to run for long periods. I have to use electric heaters to keep any heat in my house and it is not what I paid 10K for. I have been complaining from the beginning about these issues and now they want to charge me for coming out when they haven't fixed it from the beginning. This is why I want a full refund.

  

  Business Response

  Date: 03/22/2023

  As sated previously, we have went out multiple times including the gas company to show the unit is working correctly. We are not issuing a refund when the system is running the way designed. If you would like we could have tech and ******* from the Manufacturer, come out and check the unit as well. 

  If this is something you are interested in, please call the office and we would be happy to schedule you.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 18968009
  
  I am rejecting this response because:

  The manufacturer will not make house calls to fix your mistakes as you stated from your phone call. The furnace is not working as designed because there is no heat because of the setup is wrong and the thermostat wired wrong. I called *********** out for the gas leak because you took weeks to fix it. Your tech put a hole in an insulated wall for a cold air return that did nothing but put insulation fibers in the the air that we breathe. These are health and safety issues that I have had to deal with because of your poor workmanship. I had to fix the inspection paperwork with the city because you put someone else in as the owner of my home. As you stated  harshly on the phone, if any tech comes out to my home I will be charged for the call. This is totally wrong because you didn't set this furnace up right from the very beginning. I paid for a furnace to be installed and work correctly and all I got in return was a mess of problems. I am still asking for a refund.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/10/2023

  Our last contact with this client was 3 months ago when we brought the manufacturer out and then sent two technicians to complete suggestions by the manufacturer in order to improve client's comfort. This has been resolved.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Fix It 24/7 to to install a new furnace in my condo 11/2019. The unit they install inside an outdoor closet is the incorrect type for the environment. The unit is freezing and not working anytime the temperature drops down to freezing outside. We have had other HVAC techs tell us its the incorrect type of unit. Fix It 24/7 claims its the correct type of unit. They placed some heat strips on the pipes to try and prevent them from freezing and it has not solved the problem. This unit has frozen multiple times each year since installation (2020, 2021, 2022, and now 2023) they they have been back out several times for no heat calls. The unit has frozen again and I have called out another company to repair (unthaw the pipes) as the last time Fix It 24/7 went out they claim the issue was something else and charged me for a new breaker. At this point I would like Fix It 24/7 to replace the unit with the proper type of unit for the environment. Back in Feb I was working with a lady by the name of ***** *************) regarding the issue and its still happening.

  

  Business Response

  Date: 02/03/2023

  Install Manager went out to the client's home and we are installing a new furnace 

   

  No other pending actions 

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18955137
  
  I am rejecting this response because: No one has been out to the condo. I received a call from **** on Thursday, Feb 2nd asking about the issue and he said he would have someone call me to schedule time to come out and review the situation. This is still an open case until we have a replacement furnace installed by Fix It 24/7. During the conversation, I let **** know that I would be there Feb 9 - Feb 14 for someone to come out. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/12/2023

  We installed the new unit on 2/9/23

  Noting is pending on our end 

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 18955137
  
  I am rejecting this response because: it's not accurate. On 2/9 Fix It 24/7 came out to my condo and reviewed the furnace and made some modifications which was to add heat/blower into the closet to keep it warm along with reducing the size of the pipes. The installation manager said this would solve the issue and I am ok as long as it truly does solve the issue. They did not replace the furnace unit as indicated in their response. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. called about squeak in furnace 2. Technician never addressed the issue instead was a salesman and sold a motor for furnace 3. Fix it was paid--no receipt has been delivered to us 4. ************* installed makes noise 5. Squeak never addressed 6. when technician came again said motor sounded that way and we needed to spend another $1600.00 to resolved squeak 7. No real persons are in 'office' only dispatchers answer who are clueless 8. I have requested several times for manager to call...no one has called

  

  Business Response

  Date: 01/11/2023

  Sent a Senior Technician to the client's home. Client is now satisfied 

   

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18702360
  
  I am rejecting this response because:  the furnace motor is making lots of noise and not heating properly.  I want it repaired correctly. Manager (whose name is *******) sent tech on 1/14/23 who told us another motor would be installed. Tech took note of serial number of furnace. Tech said that the new motor would not be an additional cost to us. Tech never came back to replace motor.  Please note the amount that has been paid to ***********.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/26/2023

  We went out and replaced the motor she is taking about on 1/21, we also then replaced the inducer the same day. On our end we don't have anything outstanding or pending. ******* will contact this client today to go over again what was completed 

   

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a SUMMARY full accounting of events in attached documents Contract was signed on July 2nd. Unit installed July 5: Installers did not place floor protection, they wore shoe covers into the crawl space and tracked dirt all through the house. This is a direct breach of their own contract. Little did we know that this would be the least of our problems. Since then this company has cost us time and money (due to home damage) while sticking us with a ***** loan.First fix: unit was wired backwards. Heat came on when we turned on ac and vis versa.Second fix: unit was not properly insulated and the wire nuts were not properly tightened for the ac unit, resulting in loss of ac Third fix: ** unit was leaking refrigerant, issue did not get resolved until 11pm. In September, I called and was told I would be receiving a call from the financial office and we could speak about a refund. It is now October, and they still have not refunded any of the *****$ we spent on a unit that an employee of *********** described as a "Very poor installation This is unacceptable and poor workmanship." And a "shitty install". (This is quoted directly from the invoice which is attached) 24/7 sent out people to "fix" the problem. In "fixing" it, they left a hole in the wall. We have mice in our house due to the opening from our back deck where the ** unit is into our house caused by ***********. We have lived here 2+ years and never had a rodent issue before. ************** has recommended I call to get another inspection of the opening itself as it may not be up to code. Now that 24/7 has their money, they don't return my calls, and are not holding up their end of the contract. In addition to this they have damaged our home and put me and my children in danger. We believe it is reasonable to ask for a full refund if not more, as we will need it to fix the damages this company has caused us.

  

  Business Response

  Date: 11/02/2022

  I spoke with the customer. I explained that we are happy to come to a resolution but would need to have senior tech come out to address any issues first.
  This is the first we are hearing about these issues and need to go out to verify and see what could be done to help her be comfortable and satisfied with her install.
  She will contact me once she ready for us to go out.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of the date of this complaint Fix-it 24/7 advertises on their website to be a (BBB) A+ rated company when they are not. This is deception. My name is *************** I am a female widower with a disability who was taken advantage of during a vulnerable time in my life by this company. On July 15, 2022 Fix-it 24/7 installed an HVAC system and they charged me $36,364. I unknowingly paid. My brother-in-law found out that the retail cost including installation provided by the equipment manufacture would range between $12,000 and $14,000. I was devastated that I have been misled and taken advantage of by this company. I was relying on their warrantees and guarantees one of which is a customer satisfaction guarantee. For two months I express my customer dissatisfaction and attempted in good faith to get concerns resolved regarding the services that were provided. I was told they would talk if I could obtain a better price so I contacted other HVAC companies, some were as unethical as Fix-it 24/7 with misleading information on their websites. I then reached out to only ****** authorized dealers with actual BBB A+ ratings. I obtained pricing on upgraded ****** equipment with similar warranties. The pricing I received from All Climate was $21,098 and from my power company ********************* $15,738. After providing that information to substantiate my position I was told by ************************* the General Manager that he considers the matter closed and communications ceased. As of the date of this complaint my system still has not passed the City inspection. I received passive aggressive threats to charge me to correct code violations. I want 24/7 to honor their satisfaction guarantee because I am not satisfied with their equipment or installation. I purchased from 24/7 because I thought they were a reputable BBB A+ rated company. I desire a full refund and the equipment removed. I want them to remove their BBB A+ rating endorsement from their website.

  

  Business Response

  Date: 11/03/2022

  We have spoken to this Client multiple times. 

  They have sent at first fraudulent quotes from other companies. I have sent this directly over to the BBB for review. 

  We have a signed contract, permit and we have passed inspection

  Most appointments they have scheduled with us, they have either cancelled last minute or no showed 

  This is a complaint on pricing and not on workmanship. On our end, everything is approved and taken care of

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18136938
  
  I am rejecting this response because:
  Complaint: 18136938
  
  I am rejecting this response because:
  I have a well-documented email thread which shows my good faith participation in attempting to resolve my satisfaction concerns prior to this complaint.
   Fix-it 24/7 did not even comment on their Better Business Bureau miss use of the BBB **** by claiming on their website to be an A+ rated company when they are not. This company misled me with their BBB trade**** infringement.
  I acknowledged in my original complaint that I had contacted a company as unethical as Fix-it 24/7 but since than I have only obtained information from reputable ****** authorized companies with BBB A+ ratings.
  Since my original complaint a third inspection was scheduled on Monday, October 10, 2022 which failed. It was not until November 1, 2022 (well over three months since the installation) that the fourth inspection was finally deemed code compliant.
  Ive been honest with this company regarding my health however, stating that most appointments were canceled or a no-show is completely false. Some appointments were canceled due to my health and this was communicated with the company.
  I am relying on their satisfaction guarantee. I am not satisfied. I want 24/7 to honor their satisfaction guarantee because I am not satisfied with their equipment or installation. I purchased from 24/7 because I thought they were a reputable BBB A+ rated company, which they are not. I desire a full refund and the equipment removed. I want them to remove their BBB A+ rating from their website which they continue to as of the date of this response to fraudulently advertise as a BBB A+ rated company.
  
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 11/30/2022

  We have done everything possible to make it right with the client. We have installed and passed inspection. The pricing was agreed upon with signature before any of the work began. 

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18136938
  
  I am rejecting this response because:

  I appreciate the fact that this business finally addressed their BBB trademark infringement by removing their BBB A+ rating from their website. They have misled me with their deceptive and fraudulent representation as a BBB A+ rated company. I expressed my dissatisfaction through my brother-in-law and the company as part of their guarantees asked him to obtain a apples to apples quote from reputable ****** authorized equipment installers in order for them to review my request. I did provide two quotes from reputable companies with superior equipment. I provided that information and counted on their guarantees. Thats when this company broke off all communication and I filed this complaint.
  It is a provably false statement that Fix-it24/7 has done everything possible to make things right. They havent done anything (other than remove their deceptive BBB A+rating) they have not even tried or offered one time to make things right. They throw up roadblocks and have done everything possible to avoid honoring their guarantees.
  I purchased this equipment based on their misleading advertisements and I counted on their guarantees. I am not satisfied.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company installed a furnace motor and circuit board at my son's home. He was at work so I was at his home while the work was completed. The company insisted on being paid and didn't want to wait until my son could call in his credit card and asked me if I could use my credit card. I didn't want to tie up worker and asked him to hold my charge until my son called in with his credit card which he did. However, the company put thru both charges andI have been unable to get my **** charge reversed even though they indicate they have charged my sons credit card. I have called several times and talked to ********* who indicated she has passed my concerns to **** in Accounting and he will credit my account and indicated **** would give me a call. I have called and left **** a message but have not heard back. They indicate **** has tried tor reach me but I have no messages from him on my phone. My bank is holding charge but I would like to resolve the issue.

  

  Business Response

  Date: 08/04/2022

  Our accounting team has reached out to the client after multiple attempts we finally reached him. We only charged the client once (fathers Card) he assumed we also charged the son. After speaking to the client, we will be charging the son and refunding the father's card. This issue is now resolved. 

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17621190
  
  I am rejecting this response because:Thier response is totally inaccurate.  I initially contacted them on 7/11/2022 to let them know my son would be paying for the service and I only let them have access to my card as he was tied ** in a meeting and the technician wanted a back up.  They indicated once his payment was received my charge would be reversed.  I called again on 7/14/2022 and talked to ********* and indicated charge has still not be reversed. She indicated they could not find a charge on my credit card so could not reverse charge and would talk to accounting. I didn't hear back and called again on 7/18/2022 and they were still unable to locate a charge on my card.  Therefore, I sent them a copy of my **** bill showing a charge was made with my card and also sent a copy of my bank statement showing a charge was made.  She indicated she would again talk to ******* in Accounting and reverse charges. I called agin on 7/20/2022 and they still were unable to find my charge in their system.  She gave me ******** number and I called several times and left messages.  I talked to ********* again and she said ******* had called me but unable to make connection.  I indicated I have a message service on my phone and no messages from *******.  She indicated ******* said he was going to reverse the charges and give them 8 hours.  Charges were still not reversed. I then received a call from ***** who indicated they had a system problem and they thought my card was my son's card so that was why they couldn't find my charge.  She indicted she had talked to my son and would take care of everything and apologized for the problems on their end and assured me that the charged would be reversed and she would get back to me.  Apparently she has talked to my son and has his credit card but has not gotten back to me and I still show a charge on my ****.  I believe ********* and ***** will verify my statement and concerns.
  
  Sincerely,
  
  ************************* ******

  Customer Answer

  Date: 08/24/2022

  Company finally admitted they had a problem in their accounting department and thought my credit card was my son's and they had my son's card from day one but didn't put a charge through until they discovered the error on their part.  Once they put the charge on my son's card and it cleared they reversed the charge on my card which took several days but finally cleared. They may refute this but I have recorded voicemails substantiating what I have claimed. 

• Initial Complaint

  Date:06/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have Fix-It 24/7 come out to service our ** and furnace. About a week later we tried to turn on the ** for the first time and it did not work. After 3 calls to Fix-It 24/7, someone finally responded. It then took an additional 3 days for the ****, HV** repairman to come out and fix the issue he caused. **** was very nice and appreciated him resolving the issue because it was during a heat wave and temperatures reached over 86 degrees inside our house. When **** was here, we asked if they could service our attic fan and he spoke to the electrician and was able to get him out the following day. I asked how much this would cost and was told $39.The electrician came out and looked at the attic fan and determined it was fried. The presented a **** for $194. Because both my wife and I work from home and she was on a call, I assumed she had preauthorized this charge. Once the technician left, I asked her and she said she never authorized this charge. After 3 more calls back to Fix-It 24/7 I finally spoke to ******** and he said that the authorization for the charge was proof, but I said that the work was not preauthorized or else we would have declined the services.All we are asking for is the difference between what we were quoted and what we were charged.Attached is the **** we were charged, and there is no proof of preauthorization

  

  Business Response

  Date: 06/17/2022

  Spoke to the client, issued refund. Client is taken care of ***************************

  Customer Answer

  Date: 06/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged us $27,000 for a furnace/ hot water heater that was not the correct unit for our establishment and never worked. They did not pull a permit or have the unit inspected after installation. The water turned to scalding hot in the middle of a shower. They are now supposed to be installing a proper unit for our home and have been out for two weeks and we still have no heat. They were to be installing a NEW replacement unit and have had to replace two major parts within minutes of finishing installation.We just keep getting excuses and false information from this company.

  

  Business Response

  Date: 06/09/2022

  The client is now taken care of, we had a 3rd party go out and check the issues as well 

   

  Customer Answer

  Date: 06/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************