Business ProfileforProperty Services of Grand Junction, Inc.

We leased a house from this business from May to Nov. 2023. During the reconciliation of our security deposit after we moved out on the night of Nov. 15th we were charged several hundred dollars for cleaning and repairs. The only disagreement we have with this is $50 which was charged for removing “all leafs left in back yard.” (see photo). This charge is invalid because we raked the yard the night we left. I e-mailed Kris, the office manager, with a video of the back yard taken the night we left showing that we raked the leaves to the best of our ability and we put them neatly in the flower bed as mulch because we planted bulbs there (I uploaded screenshots of the video because the video cannot be uploaded ). Kris didn't find that a video was evidence for the raking my wife and I did. She said in an e-mail on January 12th that “Trees shed the majority of their leaves in October. The amount of leaves on the ground could not have come from two days in mid-November. In addition, there are two balls in the backyard at the time of the pictures and these balls are not in your video. The balls were removed by the vendor who removed the leaves.” Plenty of leaves fell after we moved out and after the business cleaned the yard (see the photo with a timestamp of Decemeber 9th taken from the adjacent property). The balls were not in our video because we removed them. They belonged to the boys on the other side of the northern fence who would regularly throw balls into the yard. We removed all foreign objects. According to Kris in our e-mail, the company's move-out photos were taken on 11/18, two days after we moved out. I am not responsible for anything that happened on the property after we moved out on the night of 11/15. Kris has not responded to the most recent e-mail (from my wife in the group e-mail thread) on 1/12, nor to a voicemail I left on 2/6. I am demanding that the business refund $50 more because we cleaned the back yard and provided video evidence of it.