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Business Profile

Air Conditioning Contractors

Comfort Air of Grand Junction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

This profile includes complaints for Comfort Air of Grand Junction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Comfort Air of Grand Junction, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted ComfortAir for a quote. Their representative, Marty, did not show up on time, so we called him. He stated he had forgotten about the appointment. When he did finally come, he stated he would send us a quote within a few days. We did not receive a quote for over a month. Now, several months later, we have received an invoice for a full A/C installation. We never contracted with them, and they never started any work. We still have not put in any A/C in our house, so they are clearly incorrect about this situation.

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau, I'm writing to formally complain about Comfort Air, a HVAC company we trusted for years. Over time, our AC unit had recurring problems. Comfort Air's solution was merely to refill the refrigerant, a temporary fix. Despite repeated service calls, they failed to find and fix an apparent refrigerant leak. Recently, our AC's compressor failed. We believe Comfort Air's negligent maintenance contributed to this failure. When addressed, they refused to acknowledge any responsibility. Adding to our dismay, they denied us access to our own service records when requested. We intended to use these for a second opinion on our AC unit. Instead of rectifying the situation when we raised our concerns, Comfort Air decided they no longer wished to conduct business with us, citing we had caused them 'grief'. We find this reaction unprofessional and unjust. Regrettably, we find Comfort Air's service lacking, and their conduct unprofessional. Our experience has left us with a malfunctioning AC unit and no support. We urge you to consider our complaint and take appropriate action. Future customers should be aware of Comfort Air's service inadequacies and unprofessional conduct. Thank you, ****** *****

    Comfort Air of Grand Junction, LLC is NOT a BBB Accredited Business.

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