Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2008 Dodge was placed into service with this shop for the second time, for the same problems. Check engine light is always on, the air pressure gage is always on, and several other error codes would stay on at all times. I put the vehicle in the shop on 1/11/2025 and it was returned to me on 1/24/2025. For the first 4 days all was good and then on the 5th days I turned the truck on to use it, and all error codes returned plus the vehicle would not disengage the low-4-wheel drive position making it impossible to drive any distance. My total cost of repairs for all services is 4,286.31 and this particular TEMP replacement codes 1,730.00 of the total bill. When I finally connected with the advisor and explained the situation, he told me to drive it down and they would look at it. I re-iterated that the truck is now stuck in 4x4 low mode, and I live over an hour away in the mounts (Grand Mesa). He then continued to point out ways I could pay to have the vehicle brought to the shop. I asked him to give his boss my number and the issues and to call me. I have not received one phone call from this business since, I still do not have a working truck, and I am out the 1,730.00 Dollars - As I will not use this business again the resolution will not include them working or touching my vehicle. I have attached photo evidence of the repairs being ineffective. If this is not resolved my next step will be in the form of legal action.

  Business Response

  Date: 03/14/2025

  Good morning, ****, I just reached out to you on your cell phone and left you a message. I apologize for the delay in getting back to you. I know you spoke to ***** and he described your situation and I asked him to relay to you that we need to get it back down here so we can see what is wrong. If it is something that we messed up or didn't do correctly, I am happy to pay for/assist in repairs of any issues.  However, there are many other scenarios it could be including a failed new part that we installed which has a 2-year warranty but we must first get the vehicle down here so that we can figure things out.  Unfortunately, due to the age and mileage of the vehicle, there are a lot of unknowns here to conted with. I can be reached directly at ************.  Thanks, ****** ********* Service Manager Grand Junction Chrysler.  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct 2024, we brought our 2020 Jeep Wrangler to dealership for routine maintenance including tire rotation and spark plugs. We were charged for tire rotation but it was not completed. Bright back Nov because engine was misfiring. They stated there was bad ignition coil. Paid to replace. Check engine came back on, brought back on Nov 22 and they said head gasket was bad. Had it repaired and now they state starter is bad and needs replaced to check their gasket repair. They still have vehicle.

  Business Response

  Date: 12/13/2024

  In response to this complaint, the customer and I have had multiple conversations regarding the repairs on this vehicle. I am surprised to hear of a complaint filed due to our frequent conversations between myself, my service advisor, and the customer who has already agreed to perform the repairs and picked up the vehicle.   In regard to the specific complaint of the bad ignition coil, we had a small hole in the ignition coil boot, causing a misfire on one cylinder 3 so we replaced it because it was an obvious failure.  The misfire returned for the customer, and he brought it back in and we found that the misfire was not on the same cylinder and had moved to a different cylinders and multiple cylinders which means the initial coil repair did fix the cylinder misfire on number 3 but now there was a new and different problem which turned out to be a head gasket failure.  Unfortunately, this is a high mileage vehicle that has developed problems unrelated to the previous maintenance and work performed on the vehicle. I understand that the problems didn't occur until after the maintenance, but a head gasket is a very common failure to this motor at this mileage.  We also had to install a starter in the vehicle because it wouldn't start for us when it was brought in and was in starter protection mode because the coolant in the cylinders caused extra strain on the starter when starting the vehicle.  We were hoping that the starter wouldn't be a problem, but after the head gasket repair, the starter would not work and had to be replaced.  This has also been a common occurrence with internal engine issues and/or coolant leaking into the cylinders as it puts extra strain on starting a vehicle.  After speaking with the customer, I had agreed to offer a substantial discount in an attempt to minimize the cost of the repair to help the customer out since he had just spent money with us, and we were doing our best to minimize financial burden that comes with unexpected mechanical repairs.  I have also explained a few times to the customer if I thought we had something to do with this failure, I would pay for the repair completely, but between my experience and knowledge of these types of things along with the help of my shop foreman who has over 30 years of experience working on vehicles, we have determined that this was not caused by performing routine maintenance on the vehicle.  I apologize that this has happened to the vehicle, and the customer but we did try to do our best to help the customer out in a bad situation.

  Respectfully,

  Austin H********

  Service Manager

  Grand Junction CJDR

   

   

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ***********

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service issues paid for in good faith that were not repaired (engine block/radiator) several repairs were overlooked, had to have car towed back to dealership 3 times. Automobile taken in on March 15th is now June 9th and still no vehicle very concerning. Also, was told a three year/100,000 mile warranty was included with what was paid then when a faulty motor was put in they said Chrysler would not honor wanted $7,000. Finally It was agreed by general manager & owner a new engine has been awarded and additional repairs would be at no cost to us, but yet calls are still coming requesting more money. We should be refunded our money back. There needs to be a review of the service process, customer service and staff training to prevent such inconvenience to other future customers.

  Business Response

  Date: 06/27/2024

  Good morning! I realize this has been a frustrating situation but as we have discussed multiple times the engine that was installed and paid for by you failed very shortly after installation.  When the engine started having overheating issues, we determined that the new engine just installed would have to be replaced under warranty.  In order to do so we had to obtain authorization through ********** via a process called digital imaging which requires the vehicle to be torn down to cause of failure.  We believed that it had a cracked block but couldn't verify that.  We sent pictures and started a warranty claim on it.  After reviewing the claim, ********** denied it which put Grand Junction Chrysler in a position to not be able to perform repairs under warranty.  At this point we believed it was still a defect so I contacted an Area Manager from ********** and I was able to get them to override the initial decision and cover it under warranty. I have explained this several times and I do apologize for the inconvenience and for you being without your car for some time since we had a delay in the authorization of the engine and also several parts delays.  We did complete the installation and it is ready for pick. We notified you last week it was done and we texted Jack on Monday reconfirming it was ready for pick up.  Please let me know if you have any further questions regarding this matter. Respectfully, Austin Henderson Service Director Grand Junction **** ************

  Business Response

  Date: 06/30/2024

  Good morning. The additional is for a failed water pump and a timing chain we replaced which is not part of the new engine purchased. Based on the situation with the last engine we felt it was necessary to replace these components so that they don't cause problems with the 2nd engine.  We did not charge any extra labor just the parts.  The cost would have been the same had we had replaced these parts with the 1st engine. I also agreed and it was accepted to split the cost with ****.  Thanks, ****** ********* ******* ******** Grand Junction CJDR

  Customer Answer

  Date: 07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was not satisfactory, but we had no choice to pay final additional amount and will never ever do business with GJ Chrysler Jeep Dodge again and will inform family and friends of the horrible experience we had to deal with for nearly 4 months.
  
  Regards,
  
  **** * ***** *****

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership did not use my trade ins towards the new vehicle, only one car was used toward the trade in despite having two cars given to the dealership, as well as 600$ cash towards a vehicle. my first car from the dealership had a transmission slip in the first 36 hours, upon having the car scanned I returned the car to the dealer and asked for a trade to make it right, after they could not service it in-house or find me a loaner until it was serviced, I asked them to switch vehicles. due to it being a Danger on the road. while my car was in the parking lot in front of the sales building office, someone took the liberty to help themselves into my car and take the paperwork from within my purse in the pertaining to the codes that were presenting the check engine light. I did have to make copies after going back to the third party for the proof of scan. the car they switched me into since has also proven unsafe in multiple ways and regardless of asking to switch to just a Safe Reliable mode of transportation I was told no by a manager 4/23/24. I called the bank that picked up my loan today and was informed there is not a limit. I need assistance in this situation as my insurance agent and lawyer have advised me to continue the paper trail as the transaction is still in the ten day grace period, due to the dealership obtaining the titles to both of my cars only this week. Please advise what steps next need be taken, you can reach me at ************ *******

  Business Response

  Date: 05/11/2024

   In reference to complaint #********, we received a certified letter from Ms. ****** on May 1st. I responded same day certified mail and attached a copy of my response. I also provided copies of the paperwork that was signed by her boyfriend ******* ****** to Ms. ******, for the vehicle that we purchased from him to release him of the debt and monthly car payment. The Ford Focus that Mr. ****** owned was not shown on Ms. ******’s paperwork because he did not want to be on the financing with Ms. ******. Since Ms. ****** was not an owner on the Ford Focus, it could not have been shown on the paperwork as a trade in to receive the trade credit towards sales tax in Colorado. Mr. ******** Ford Focus in its current condition and miles, had a value of what his balance was and that is why there was not more equity. Since now they were both free of the debt from the Ford Focus, then the payment for the Chrysler 300 would be affordable from what they stated. 
  
  I also attached the letter that Ms. ****** sent to Grand Junction CDJR. My response will give clarity on the other complaints.
  
  For clarity, Ms. ****** dealt with the following individuals.
  **** ******** * ***** ********** ***** ********** ******* ******* ****** ******* **** ******* *******
  After I investigated the complaints by Ms. ******, no one on our team did anything that in anyway violates our processes or procedures. Everyone went above and beyond even with the false accusations that Ms. ****** has stated. 
  
  At this point, with the statements from Ms. ****** wanting to have legal counsel involved, we have no interest in conducting any business or discussions with Ms. ******.

  Customer Answer

  Date: 05/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******