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Business Profile

Optometrist

Grey Eye Care, PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern: I am writing to file a complaint due to a bill I received from Grey Eye Care on 11/30/2022. I’m issuing this complaint for two reasons. First, during my appointment the technician told me she was going to be doing some “routine diagnostic testing” before the doctor came in to see me. I was only in for dry eye, and specifically asked the technician if these were an extra cost. The technician said that since I had a $75 co pay that the routine exams would be included; because of this I do not believe I should have been billed the $75.00 charge for the diagnostic code “******”. Had I been provided with the correct information I would have declined this additional testing. I have reached out to the office on multiple occasions, and was told that I had "signed a release" and that there was nothing they could do. I feel that I was incorrectly charged for a test I did not need (and still haven't received the results of a year later). Thanks, ******* ***** 

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