Business ProfileforAbracadabra - Monique's Bridal

Literally the worst experience buying anything ever. They make you schedule an appointment. Then only schedule it for 30 minutes. They pressure you into making a decision or coming back for another 30 minutes the next week. The dress my daughter hastily picked needed to be in a bigger size. They charged me $100 for deposit to order it in. When it came in time was still too small. However the sales girl pressured us into spending the other nealry $400 to purchase it saying that it did fit, and would losen over time. My daughter has worn it around the house. The only place it loosened is where the seam popped just under the zipper. Oh, and its stained her armpits black. We're scrambling to find someone to hopefully alter it. This is honestly the biggest clothing regret I've ever had. As I write this she's crying. I feel like crying too. Save yourself the heartache and do not go here. I posted the above review to ******. She responded by texting my daughter that she had canceled the appointment for the alteration (less than a week before prom). She alleged that I acted out of sorts in her shop and told my daughter she hopes she doesn't grow up to be like me. ******* never offered to help with anything. Instead she took every opportunity to be horrible to myself and my daughter.

This clients account of events is full of discrepancies and false information. They came in on 3/18/23 for a scheduled prom appointment and found a dress that the ********** (the mother) loved. The daughter was hesitant to make the purchase as the dress did not look flattering at all for her body type but they both agreed to make the purchase . I encouraged them to order a size 8 but they insisted on a size 6 so that is what was ordered at the customers request ( all transactions with them is recorded by audio and video surveillance to show facts this matter). They were scheduled for a 30 minute appointment as is policy for prom appointments but did not purchase until almost an hour after the appointment as is stamped on the credit card receipt. There is never any pressure to purchase at that time and every client is offered a second appointment to have time to make a right decision as it is a big decision to most. The dress arrived 4 days later as promised and they came in on 3/25 at 11:00 for an appointment to try on and pick up. ********** from the start was very rude to myself and my staff while the try on took place (her husband even left the shop as I'm sure he was mortified and embarrassed by her unacceptable behavior)She immediately claimed the dress didn't fit . The dress zipped perfectly but it was obvious once again the girl didn't like the fit for her body type. they claimed the dress they originally tried on fit better than the special order. I had her try on the original dress and it was far from zipping and ********** was shown that and with rude hesitation agreed cause it was obvious. I then gave them the option to order one size bigger to get a better fit. She yelled at my employee and told her not to tell her daughter how "she feels" . At no time was she told how to "feel" she was just told that this dress fit and zipped.as ordered After about a 1/2 hour of them purposely staying in the dressing room I asked what they had decide she yelled at me 'CAN I GET A MINUTE" I said of course. about 10 minutes later they agreed to take the dress that was ordered and just get it altered the second time stamp from her credit card receipt was 12:10pm. So for over an hour we dealt with her abusive treatment.If they didn't want the dress than why pay the balance off ? She could have just lost the deposit and moved on, but chose to pay for it and take it.On 4/15 I was contacted by the daughter with a new complaint that the dress was turning her arms black and she wanted to return it. I explained to her that in 27 years of business I've honestly never had this issue arise and that maybe the seamstress could look at it and determine if there was a legitimate problem with the integrity of the dye on the gown. She had told me she had an appointment on Wednesday with the seamstress . So over three weeks after pick up of the gown she scheduled not immediately to resolve any issue.On 4/16 I had gotten a message from ****** that ********** had made a review of the shop and I immediately called my attorney and sent him the footage from her rants and disrespect in the shop to employees and he advised me to let her know that we would not be servicing her anymore to avoid anymore abuse, slander, false accusations, and conflict. I texted the number on file and let her know my decision and did state that I hoped in the future she would be kind and not treat people from the example ********** set. I did cancel the appointment with the seamstress as they had the dress for 3 weeks and set the appointment for 3 days before the event. in my opinion that was to set my seamstress up for failure and to verbally abuse her like she did to my employees and myself.I 100 percent stand by my decision as advised by counsel to avoid confrontation from a disrespectful and abusive client. Buyers remorse for a purchase is not an excuse to have such terrible behavior and as a small business owner I have the right to refuse service for any reason and this was justified by her behavior.