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Business Profile

Hotels

The Historic Rapids Lodge and Restaurant

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Historic Rapids Lodge and Restaurant's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Historic Rapids Lodge and Restaurant has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Ashley S

      Date: 10/19/2024

      I would have LOVED to give this place a good review as the food was very good. However, what happened after is nothing like Ive ever experienced and as a business owner myself I am absolutely floored. Our bill was somewhere in the $70s ( cant remember exact) . I placed a 50 dollar bill and 2 $20s in. I know some places are cashless so instead of even leaving it on the table I even walked it over to our waitress and handed it to her verifying they accepted cash. She opened it looked at us and said thank you. About 45 minutes later my niece noticed that she had a missed call from the restaurant ( they had her number from making the reservation). Of course we thought we must have left something and called back. I was across the table and could hear the lady very rudely accusing us of not paying enough. She was extremely rude proceeding to say things like this stuff doesnt happen to us which basically to me applies she thinks we werent good enough to dine at her establishment and couldnt afford it. I promise you that isnt an issue. I would typically question if I made a mistake but I knew exactly how much cash I had on me and double checked because I would never stiff someone as I said I myself am a small business owner . My niece took the call better than I would have. She asked her politely what she was wanting us to do and she wanted us to give her a credit card over the phone. We absolutely were not going to do that when we know for 100% that we paid $90 even. She proceeded to be absolutely nasty over the phone so we hung up. She then proceeded to continue to call back. After further review of some of the ****** and ******** reviews it seems that the management is absolutely terrible and rude to several customers . Ive never in my life experienced someone be so hateful and accuse someone like that and proceed to act like we werent good enough. As I said, if I knew we did make a mistake it would have been no issue but I can guarantee that we did not

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