Complaints
This profile includes complaints for 4Rivers Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:06/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is truly the worst in all of Colorado. Maybe the worst in the US. They switch baited us, gave us a total price for service and then when work was done added another 200 dollars on the total. Before the work began we were given the total price for work via a phone call and was asked is it okay to proceed with work based off of the total we were given. But today that price changed by 200 bucks...never agreed to this total. Shame on you guys. ??
Business Response
Date: 06/10/2022
According to our records, the story is as follows:
5-28-2022
At noon the mower was dropped off and a request was made to evaluate for repairs.
5-31-2022
An evaluation was made with recommendations. A call was made to ****** ******* by the service advisor, no answer but message left to call back. ****** called back and talked with the service advisor and was given the estimate for repairs and approved going forward. She was given the estimated cost of $792.27 plus tax and shipping for parts.
6-3-2022
****** was called by the Service Advisor and told that the unit was ready and the total was $954.13, which included material, labor, taxes and shipping. She questioned the total was told that the $954.13 was the complete bill after adding the shipping cost and taxes. ****** then turned the phone over to ***** ******* who then began questioning the charges and became aggressive with the Service Advisor and asked to talk with the Service Manager.
The Service Advisor contacted me and explained the situation with the customer. I reviewed the estimate and invoice and took the call. ***** began with “your ******* Service Advisor does know what she is doing, you guys are trying to upsell and increase the bill.” I asked him to calm down and we could talk in a normal manner. I started to go thru the invoice and he agreed to the $792.27 but was not going to pay anymore. I explained that taxes and shipping were part of the bill, he became aggressive about the Advisor and our tactics, I again asked him again to reframe from the aggressive behavior or we would need to end the conversation, he said “take off all of the parts, I’m calling the cops, the tv news, the newspaper and the better business bureau.” I said we could take off the parts but there would be a cost to restock and labor. He asked for the Store Manager’s name and hung up.
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