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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is truly the worst in all of Colorado. Maybe the worst in the US. They switch baited us, gave us a total price for service and then when work was done added another 200 dollars on the total. Before the work began we were given the total price for work via a phone call and was asked is it okay to proceed with work based off of the total we were given. But today that price changed by 200 bucks...never agreed to this total. Shame on you guys. ??Business response
06/10/2022
According to our records, the story is as follows:
5-28-2022
At noon the mower was dropped off and a request was made to evaluate for repairs.
5-31-2022
An evaluation was made with recommendations. A call was made to ****** ******* by the service advisor, no answer but message left to call back. ****** called back and talked with the service advisor and was given the estimate for repairs and approved going forward. She was given the estimated cost of $792.27 plus tax and shipping for parts.
6-3-2022
****** was called by the Service Advisor and told that the unit was ready and the total was $954.13, which included material, labor, taxes and shipping. She questioned the total was told that the $954.13 was the complete bill after adding the shipping cost and taxes. ****** then turned the phone over to ***** ******* who then began questioning the charges and became aggressive with the Service Advisor and asked to talk with the Service Manager.
The Service Advisor contacted me and explained the situation with the customer. I reviewed the estimate and invoice and took the call. ***** began with “your ******* Service Advisor does know what she is doing, you guys are trying to upsell and increase the bill.” I asked him to calm down and we could talk in a normal manner. I started to go thru the invoice and he agreed to the $792.27 but was not going to pay anymore. I explained that taxes and shipping were part of the bill, he became aggressive about the Advisor and our tactics, I again asked him again to reframe from the aggressive behavior or we would need to end the conversation, he said “take off all of the parts, I’m calling the cops, the tv news, the newspaper and the better business bureau.” I said we could take off the parts but there would be a cost to restock and labor. He asked for the Store Manager’s name and hung up.Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchase a **** ***** X350 Riding mower November 2020. Engine went bad and was replaced with exact same engine August 2021. New engine is already malfunctioning the same way as first engine. Backfiring, popping, erratic idle, bad ignition coils, air filter saturated with fuel. There are known issues with the engine. Two different engines and both have substantial issues. I would like a refund or an exchange of the riding mower to give them a chance to fix my issues. Getting someone to work this out is hit or miss.Business response
11/18/2021
We looked into the situation and came to the agreement that 4Rivers Equipment would credit back ***** for the mower he purchased for the full amount. ***** agreed to come back to the store with his mower later this week so we can not only have a look at the mower engine, but credit ***** back as well.
***** agreed that this would resolve his issue.
4Rivers Equipment thanks ***** for bringing this to our attention and we hope we can make it up to him in the future.
Customer response
11/18/2021
Complaint: ********
I am rejecting this response because:I did not, nor have I agreed to what 4Rivers is saying. Yes I have been working with Lisa from the service department. Prior to this week, she and I agreed that I would bring the riding lawnmower in, they would give the credit, AND I COULD USE THAT TOWARDS A DIFFERENT MODEL. The fact is I still need a riding mower and they are a little scarce right now. 4Rivers has a few physically in stock. On Monday November 15th 2021, that deal was changed by 4Rivers, and more specifically the service manager CHRIS. I spoke with Lisa in the service department and she told me what her service manager(possibly boss) had said, "4Rivers will buy the riding mower back but REFUSE TO SELL ME A DIFFERENT RIDING MOWER MODEL". She did tell me this in a nicer way but I asked her several times and several different ways to make sure. The service manager mentioned here, CHRIS, has issues with me and I have issues with him which ever way you want to look at it. He has no basic knowledge of these engines, nor engines in general from what I could discern during direct questioning with him while looking at my faulty mower. He is the one that, when I first brought the brand new tractor in when it was popping and not running correctly , argued with me that it was running correctly. I even pulled the AIR FILTER OFF, IN FRONT OF HIM AND POURED SOME FUEL OUT OF THE SATURATED AIR FILTER. He said that was normal, it is not normal. I believe because of this he is directing Lisa to refuse the sale of a different **** ***** model riding lawnmower, which is all I have been after. Lisa has been outstanding in trying to resolve this, but the fact is they changed the deal to resolve this and I did not agree to that.
Regards,
***** ********Business response
12/03/2021
4Rivers Equipment and ***** ******** have agreed to apply the original purchase price of the X350 as a trade against a new X350 which has the new 21.5 HP engine. ***** has also agreed to pay the additional $200 this unit costs versus the original mowers selling price. We will also swap his tires to the new machine.Customer response
12/08/2021
Better Business Bureau:
I have reviewed the response made by the business. They have gone above and beyond correcting any issues as it relates to my faulty x350. They replaced it with an improved model from **** *****.
***** ********
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Contact Information
1557 Promontory Cir Ste 110
Greeley, CO 80634-9025
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.