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Business Profile

Floor Installation

Malinois Remodeling Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ***** ****** of Malinois Remodeling Services to remodel our bathroom. During emails he stated he was a licensed contractor. But I have since discovered he is an electrician apprentice. On August 22, 2024 and we signed our construction contract stating he will begin work 9/14 to finish 9/25. We paid by check a deposit which was half of the project funds (receipt attached) He emailed us on 9/9 and stated that he would be able to demo the bathroom on 9/14 & 9/15 as scheduled but he would be delayed because of another job and wouldnt be able to begin the rebuilding of the bathroom until 9/19 (communication attached). We agreed to proceed. The demolition invoice (attached) was itemized and he completed most of the demo on 9/14-15. However, he did not complete the Minor framing labor. On 9/18, I emailed him to confirm his start time on 9/19 as we had not heard from him. He replied to my email stating he would be delayed again at another project until 9/25. By this time, the deposit had cleared and we felt we had no choice but to agree to wait but I stated that if he wasnt ready to begin 9/25, we would request a refund of the remaining balance of the work not completed. We requested he keep us updated. Again, we received no response. So on 9/22, we terminated via email (attached) his services and requested a refund of the balance. We have not heard back except to reply he got the email nor received any refunds. We are currently sitting with a demolished bathroom, no communication, and no response regarding the deposit.

Malinois Remodeling Services is NOT a BBB Accredited Business.

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