Employee Benefits Insurance
Empower RetirementHeadquarters
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Reviews
This profile includes reviews for Empower Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 316 Customer Reviews
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Review fromLena S
Date: 05/09/2025
1 starLena S
Date: 05/09/2025
**************** not helpful bad communication and customer service after I closed my account and paid off my loan they kept taking money out of my bank account twice a month for 4 months and when I called to ask what is going on the man I spoke with gave me a reference number and told me to call back and when I do that everything would be handled and I would get refunded my money, but I just called a few minutes ago and got into an argument with this lady and kept giving me the run around and some they owe me $320, and their not wanting to pay me back I told her I have proof on my bank statements and history and all she wanted to do was argue with me and I told since this is a recorded conversation then go back a couple of weeks ago and listen to that conversation and she didn't have nothing to say I told her they are fraud and stole my money and I have all the proof and all she did was stammer and couldn't say nothing so there the conversation ended now I'ma print off the proof and go on from there, just be careful people these people are trifling!!!!!Empower Retirement
Date: 05/12/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.Review fromLinda L
Date: 05/07/2025
1 starLinda L
Date: 05/07/2025
My retirement account with ********** was purchased by Empower and quickly sent into the Stone Age. I dont have access to print documents from the account anymore. And it seems no one at empower has access to a fax or email. Im now 15 days out from requesting a statement that has yet to arrive. Despite numerous calls begging for a fax or email Im still waiting. And there is no access to speak with a manager. They promise a call back from one in 2 business days, Im on day 3 of waiting and they still wouldnt put me through to someone.I really wish I had some say over who administers my account, it would NOT be Empower!Empower Retirement
Date: 05/08/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted. ThanksReview fromMiranda G
Date: 04/25/2025
1 starMiranda G
Date: 04/25/2025
I have been dealing with Empowerment for almost ******************************************************* requesting a different document. It all seems made up . Someone doesnt want to do their job !!! I have had a hardship before with another retirement company annnndddd it wasnt this difficult to get my own money !!!! This company is the worst.. Why would you put someone through so much when the economy is in such a bad state right now ? I wouldnt request it if I didnt need it . But going forward I would not contribute another dime to this place. I suggest you take your take money somewhere else because if you ever need it ***** ****** himself will have to come down and help you get it !Empower Retirement
Date: 04/28/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.Review fromLaurel R
Date: 04/21/2025
1 starLaurel R
Date: 04/21/2025
My company switched to empower two weeks before I left to go back to school. I had $400 from my last 3 paychecks in the account and I received notices from empower that the account was closing. I talked to them on the phone and they said I had absolutely no options to avoid a $90 administrative fee, no matter what I did with the money. I just fee like I got $90 stolen from men that I would have never even given to them to hold.Empower Retirement
Date: 04/22/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.Review fromNoah W
Date: 04/10/2025
1 starNoah W
Date: 04/10/2025
2 years to get my money to be transferred to my new investment firm. Hours of calls. This company refuses to do trustee to trustee transfers. they send a check to the client but its made out to the trustee. You cannot get a supervisor on the phone. They tell you theyll call you back in four hours. Well four hours from the time I got told I would get a call back was 1030 at night but they didnt care about that. They cant confirm if Im getting a 1099 next year, which I shouldnt be, but the way that they handle this, I am not sure. They refuse to put signature required on checks that they send out in the mail, and they charge you a fee after youve spent hours and months running in circles and filling out forms. I finally had to concede except a huge check being sent to my house without a signature required, wait impatiently and nervously for it, and then I had to forward it to my new investment company. Do not use empower. they are behind the times and have no idea what theyre doing.Empower Retirement
Date: 04/14/2025
Hello. We apologize for the issues you have encountered.Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please contact our ********************* Thank you.Review fromV. C.
Date: 04/08/2025
1 starV. C.
Date: 04/08/2025
I have provided Empower with instructions to issue a check for my 401k roller 3 times. They have issued the check incorrectly 3 times!!!Empower Retirement
Date: 04/09/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.V. C.
Date: 04/15/2025
They got it wrong for the fourth time...I give up.Review fromNicole C
Date: 04/07/2025
1 starNicole C
Date: 04/07/2025
This is the worst retirement company Ive ever dealt with. They dont deserve any respect or reviews I hate that my company chose this company. I requested a heart-ship with them it didnt go through because empower had the wrong zip code for me and I let my employer know and they changed it to the correct zip code and empower said that they didnt receive it so my employer emailed them with the right one and empower said that they never received it and that a lie. Just say that you dont want to give me my moneyEmpower Retirement
Date: 04/09/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.Review fromK. G.
Date: 03/25/2025
1 starK. G.
Date: 03/25/2025
Father passed away 03/2024, pension was over paid. I paid it back. Called Empower to make sure 1099-R would be correct in 12/24, was told it would be. Received incorrect 1099-R at end of Jan 2025. Have called 15 times since end of Jan 2025. It's March 25th and the 1099-R still have not been corrected. Was told several times that it had been correct when it had not. Called the *** today to help get this resolved. I am very frustrated with Empower, once they lied to me that was the end of my trust in them getting this issue resolved. Can not close father's Estate until this gets corrected.Empower Retirement
Date: 04/04/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review.K. G.
Date: 04/05/2025
The matter has been resolved. I recived the corrected 1099-R. Thank you BBB for assisting. And Thank you Empower for finally getting it done.Review fromWILLIAM V
Date: 03/19/2025
1 starWILLIAM V
Date: 03/19/2025
When switching to a new employer who uses empower as well caused my retirement account to be inaccessible and support just keeps transferring me back and forth like it's a game until their business hours are over. If I cannot access my account soon I will have to file a complaint against this company as this is unacceptable. Terrible support with a complete lack of customer service.Empower Retirement
Date: 03/24/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.Review fromN8TeK
Date: 03/18/2025
1 starN8TeK
Date: 03/18/2025
Trash company sent me a email saying a member would reach out to me if there was any issues with my documents I scanned in . Well of course a week goes by and Im just expecting my money to hit or someone to call I had to literally call to find out there was a problem . This company ***** also if youre in desperate need of a hardship and your address isnt the same on file they want you to wait 15 days what kind of c*** is that? I canceled my 401k due to this insane c*** u gotta go through to get ur own money .., f u empowerEmpower Retirement
Date: 03/19/2025
Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.
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