Business ProfileforLifePoint Physician Services Central Billing Office

Lifepoint Physicians Services Central Office (LPSC) is sending medical bills to collections without following proper Montana Law, and ignoring all efforts on my part to remedy the situation. Specifically, the most recent incident occurred on March 26, 2024. I called to determine how to remove my bill from collections. I was told a supervisor would call me back between 24-72 hours. That never occurred. Regarding the root of the problem, my family incurred medical bills when our son was born and admitted to the NICU at Community Hospital in Missoula on April 3, 2023. Bills went through insurance, then us. We have paid thousands thus far. But for whatever reason, the bills did not come to us consistently and one was sent to an old address on 5/22/23, then again on 6/26/23 (according to LPSC when I spoke with them on 3/22/24). Even with mail forwarding, the bills never reached us. LPSC never called us (as they admitted on that 3/22/24 call with me). No email was sent. Instead, they just sent the bill to collections. On January 30, 2024, I called the collections, made a formal dispute. They contacted LPSC same day to await an answer. No answer came. I finally called LPSC myself on 3/22/24 and they confirmed no action was taken. While the contested bill sat in collections, awaiting LPSC's answer, interest continued (and continues) to accrue. I have still not received any word, help, guidance from LPSC on how to remove all interest from the bill and take the bill back out of collections; a bill that was erroneously sent to collections contrary to how Montana Law allows medical bills to be sent to collections. LPSC is operating in Montana without any legal guidance, which is not unusual, but willfully ignoring patients while interest accrues is financially harmful on many levels. LPSC does say they record their calls with me. Ideally they will provide you with them all.