Reviews

Review Details

• Review fromMason H

  Date: 04/07/2025

  1 star
  Tags my car for being in an handicap space when it is my assigned space at the apartment complex and when I told them to come remove the sticker from the window they refuse even after showing proof that I am assigned to park there and I have a handicap placard.

• Review fromSua T

  Date: 02/28/2025

  1 star
  Such a horrible company I canceled it June 2024 and I am still getting billed February 2025. I ask for a phone number they didntprovide anything and I wasnt able to get into the app anymore. They asked me to send them my bank statements And still havent received any news. Where can I find a lawyer?

• Review fromJames C

  Date: 02/19/2025

  1 star
  Paid for a 24 hour permit. My car was then towed anyway, despite having an active permit at the time. Had to drive to an impound lot to have my car released. ParkM refuses to reimburse any charges.

• Review fromSalem G

  Date: 10/22/2024

  1 star
  This company continues to charge me after canceling my permit, including after I've completely deleted payment and vehicle information from our accounts, which means they're retaining PII/financial information they say they have deleted. I can see in my account the confirmation of it being canceled, and yet both my husband and I are charged (across 2 different accounts).And of course, they have no phone customer service, just an ******** not only are they charging us illegally, but they keep your information longer than they say they do and you have no way to pursue recourse.

• Review fromKen H

  Date: 03/24/2024

  1 star
  The Reserve does a lot of things right, they are quick to make repairs and help their residents; however, they recently instituted a policy that goes over the top.Apparently some residents have been abusing their parking privilege by having more than their own vehicles taking up valuable parking spaces that Reserve residents should have access to. No resident should take up additional parking spaces for days at a time. No problem. Makes sense. Restrict and fine those residents that abuse their parking privileges. Make residents register their vehicles so that parking policy can be monitored and enforced But that's not what Residence did.Instead, everyone, even occasional overnight guests must obtain a parking pass and pay $3/night for every time they want to visit and stay overnight. You can't make a one time payment for future visits. No. You must go to the website and get a parking permit every time you visit. Terrible website. 15 minutes of c*** every time you want to help out a friend who is unfortunate enough to live in an apartment complex that has this policy.The parking app doesn't exist on the iPhone App Store, and there is a cumbersome and frankly, probably an illegal requirement for personal information on the parking website. They require you to provide all of your vehicle information plus who it is you are visiting. It is none of the Reserve's damned business who I am visiting.There are no warnings for first time offenders. I just paid $348 to recover my car after it was towed last night (3/21/2024). Granted, I should have supplied all of my personal information and obtained a $3 pass, but no warning? Come on.Anyone looking to live here should think hard about company overreach, and somebody should *** them for violating privacy laws.

• Review fromDaniel K

  Date: 03/09/2024

  1 star
  Got my car towed, even though I registered my car for my apartment complex. No contact phone number on their website. No notification, even after turning on notifications. Now i'm on the hook to get my car out of impound at a cost of almost $500. F#$k these people. Would give them negative stars if I could. Avoid these Pri%$s like the plague.

• Review fromChris T

  Date: 02/02/2024

  1 star
  This a$$holes need their teeth kicked in for illegally towing vehicles. Its a scam and karma will get them hopefully.

• Review fromKimberly H

  Date: 11/26/2023

  1 star
  We have had multiple wrongfully towed cars that had permits!!!

• Review fromJoshua S

  Date: 10/19/2023

  1 star
  Just like all the other reviews this place is awful. I cancelled my permit and was billed for a few months after. They won't get on the phone so I wrote multiple times about a refund. They kept saying it had been over 30 days and after 30 days it was against their policy and could not issue a refund. Of course the first time that I brought it up was well within 30 days. I had the all of the correspondence to prove that but that's not how they run this company. Here is an example of how they do operate. I had a friend who was going to be staying with me for a few weeks. The first night they parked the car was towed at like 1 AM. We didn't know this until morning. I had changed the info on the permit at like 230 AM. So I suppose technically it was my fault. However, in my opinion there should be a better solution other than an email saying that it was not their problem. I had paid for my permit and even paid for permits I didn't have. So really I now have to pay 400+ dollars to get the car? I didn't even cancel the permits I reported fraud to my bank and got a new debit card. Oddly enough I received a couple phone calls from them when that next month's payment didn't go through.

• Review fromJennifer G

  Date: 10/14/2023

  1 star
  All of my cars were removed without warning. Had I not checked each of my cars could've been towed. The parking lot in ****************** is cramped and the spots aren't even assigned. $15 per vehicle for what???