ComplaintsforCircle K Rocky Mountains Division
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Complaint Details
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Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought fuel that caused over $500 in repair to my vehicle from a Circle K in *******, *****. My mechanic report states that the fuel was contaminated with diesel. I have tried over 20 times to contact the Circle K fuel quality phone number and have left 5+ messages with my information. I have tried over 20 times to contact the Rocky Mountain division using the phone number provided at the store and have left messages. I have tried 20+ times to reach the corporate office with the ******** phone number provided on the BBB website under this company and it says "the wireless caller is not available."Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Circle K at store at *****************************************************************. (Store # *******)-I got 85 ************ on 3/29 at this location. -As I was driving my car away, the power steering and power breaks went out. The engine ceased. A few minutes later, I was able to turn my car back on. - Took car to mechanic, to make sure everything was ok. -As I was driving to the mechanic and pulled into their parking lot, my car again lost power steering, power breaks, and engine ceased. - After mechanic looked vehicle, discovered gas I had gotten at the Circle K, was contaminated. - To fix the issue, they had to flush the fuel system. (The cost was $1,170. I have documentation on this). - 3/30, went back to the Circle K, and asked if they could print me receipt, so I could confirm the type of fuel I purchased. Store clerk could not print me a receipt, so he contacted his manager (*********), and she was going to print me the receipt, when she would be in the store the next day (3/31). -3/31 Went to Circle K, to get printed receipt. Manager (*********) advised system was not working and would have receipt ready for me the next day 4/1. At this time, ********* confirmed that I did purchase 85 unleaded fuel from pump 5. - 4/1 ********* still could not print receipt. She advised that her manger would call me first thing Monday morning 4/4. As of today (4/13) I have not received a phone call. -4/11 and 4/12 left voicemail at AZ headquarters **************. I have yet to hear back from anyone. - On 4/11 and 4/12 left voicemail for the Rocky Mountain Division *************). Have yet to hear anything. - 4/11 Filled out contact request form on the Circle K website. Have yet to hear anything -4/12 called customer service number at *************) left a voicemail. I have not heard back.-4/12 sent email to ************************************* No reply. - Manager ********* was unwilling to help me in any way - Smog test was passed on 3/25 I have documentation on all things listed.
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Customer Complaints Summary
13 total complaints in the last 3 years.
7 complaints closed in the last 12 months.