Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been enrolled in a program for ****** USD, teaching us how o build an online course.Also, they showed us how to market it, using their CRM system.This system is faulty, emaisl are not received by clients, marketing campaigns not working due to CRM faults.Since WEEKs, we have now been in chats with"agents", writing emails, and trying to book a video call to get help, it seems like no one can or feels in charge to provide a solution.We are losing tome, money and client trust due to this, no one is reachable via phone, each "agent" is pushing it to another one. For paying 1000,-USD/ year for a CRM and having invested ******,- USD in this "service", this is more tan upsetting.

  Business Response

  Date: 05/22/2024

  Hey there.

  So Modern Yoga Teacher under the brand Modern Healer offered a program that was owned by a gentleman named *************************. A couple months ago I purchased this business called Modern Yoga Teacher. He kept the Modern Healer Mastermind (formerly called the Modern Yoga Teacher Mastermind) program and part of the program offers a softer called Modernhealer.io. 

  ******* took the Modern Healer Program that is valued at $8k and signed up for the moderhealer.io software. The software went down April 15 and I received 3 messages from separate people asking what was happening. I responded with ****** email address and let them know that *** & MH were no longer affiliated. I also alerted ****. The issue was fixed a day later. 2 of the people that messaged were fine, the third ******* continued to message me. I offered support via messenger and sent her another email and reached out to ****. She started commenting on the *** FB page and I told her there really isn't anything I can do as I don't have access to the program or the software. 

  **** and his assistant sent me screenshots showing me their conversations with her and they were engaged in conversation. She also isn't having issues in regards to the program, she is having an issue (alleged) with the software that is clearly labelled modernhealer.io. ****** email address is *************************************** please could you follow up with him. This honestly has nothing to do with Modern Yoga Teacher. 

  Business Response

  Date: 05/22/2024

  I can also send screenshots of the messages with ******* in the ** messenger.

  Business Response

  Date: 05/22/2024

  This is what the team at modern healer sent me. The messages that show she has been communicating with the modern healer team.

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. We will keep our communication solely with ModernHealer now. The changes on the backend were not clearly communicated and the email signature is still pointing to ModernYogaTeacher, this of course causes confusion. (see screenshot attached). If we had received prompt support, for sure there would not have been any contact towards the staff of ModernYogaTeacher. As you can see in the screenshot, even the support was expressing their frustration about the handling. 

  Thanks to the efforts of ****** and the tech support team from ModernHealer, our issue was resolved now- after 2 months. A small portion of the financial loss that was caused due to the technical issues has been refunded. Thus we now want to focus on using the platform properly to support our business and no longer lose time on this matter. 

  Lastly, it is interesting to read that the program we purchased is valued at 8K, whereas we paid 10K to Modern Yoga Teacher. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with Modern Yoga Teacher 9/2021 and started 10/2021. Shortly after starting I did send a request for a refund because I didn't feel they actually supplied the amount of support that they claimed. Also, I felt the amount of extra cost associated with building the business above the intial $8,800 investment was a bit steep. I was told that I would not receive a refund. I moved forward with the program. Unfortunately, in November I tested positive for COVID. My dizziness and fatigue symptoms continued well past testing negative. I reached out to Modern Yoga. They agreed to postpone my program. I agreed to pick it back up when I was able. I reached out on Dec. 7 and let them know that I was still feeling dizzy, etc. Dec. 18th, my PCP stated that it could last up to 12 weeks. I did continue to submit my Module 1 work (twice), but never received confirmation. My dizziness persisted well past the 12 weeks. On May 4th I became dizzy and fell, hitting my head on the tile floor. I was in and out of conciousness for several hours. I spent 2 days in the hospital. My dizziness intensified and I was experiencing headaches as well. I am currently taking a prescription for the headaches, There is nothing I can take for the dizziness. I have undergone several test over the past few months. Because I am still unable to compete a yoga class, I reached out to Modern Yoga again asking if I could get a refund. My initial request was answered by K**** W, He said I could transfer the program. 7/18 I found a friend who was willing to take the transfer, but several weeks went by with no response from Modern Yoga. K**** finally responded 8/13. Because of their poor handling of the transer the friend is no longer an option. I have sent several emails to several 'support' people and **** stating that I have shown extenuating circumstances to warrant a refund, and, in good faith, tried to transfer. I have sent 4 emails since mid August with NO response, so it has come to this.

  Business Response

  Date: 10/21/2023

  We would like to begin this response by extending our sincerest apologies for the delayed response to your BBB complaint. Your concerns are of great importance to us, and we acknowledge that we should have addressed them much sooner. We deeply regret any frustration or inconvenience this *** have caused you.
  
  We understand the challenges you faced with your health and your need to pause our Mastermind Coaching Program. It was our genuine intention to support you during this difficult time, which is why we waived the usual fee to temporarily suspend your program. We appreciate your patience and the trust you placed in us to give you the time you needed to recover both physically and mentally.
  When you approached us with the request to transfer your program to a friend, we were more than willing to help. Our primary concern has always been the well-being and satisfaction of our customers. We did advise you that you could simply transfer the program to another person without the need for us to actively convince your friend to join the Yoga Mastermind program. We believed that the decision to enroll in the program should be made independently by your friend, and we did not want to pressure anyone into making a commitment that *** not align with their goals or interests.
  
  Furthermore, we also offered you the option to continue the program when you were in better health. We were more than willing to accommodate your circumstances and extend the pause as needed, as we genuinely care about your success and well-being.
  It is important to note that our no refund policy, which you had agreed to in a signed legal document, is a standard part of our enrollment process. This policy is in place to ensure fairness and consistency for all our students, and it was agreed upon by you when you enrolled in the program. We have not, at any point, taken advantage of your situation or your investment.
  Our biggest regret in this situation is the delay in responding to your BBB complaint. We acknowledge that we should have addressed your concerns in a more timely manner, and for that, we sincerely apologize. We understand that clear and prompt communication is essential to maintaining trust and satisfaction with our customers.
  
  In conclusion, we appreciate your feedback and are committed to improving our communication processes. We genuinely care about your success and well-being as a member of our program. If you have any further questions or concerns, please do not hesitate to reach out to us directly, and we will be more than happy to assist you.
  
  Thank you for your understanding and patience throughout this process.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the course in September '21 and paid 5 monthly installments -a total of **** $ for it. I started in October and at the begining I was inspired, but after some time, I realised, that:-their sale method is completely unethical and simply wrong- creating a feeling of scarcity and offering a discount while pushing a person to make a decision on the spot without giving them time to think it through whilst not being transparent at all about the program outline -the above method should be the way in which participants should sell their programs too - their promise of only 2 students a month to create a sustainable income is simply a trick and a lot of students struggle for months if not years trying to at least regain their initial investment -there are many hidden costs like multiple platforms one needs a subscription to, which they 'fixed' by creating one platform combining many and charge money for to earn even more -FB group is highly moderated (not favourable posts/comments being deleted incl. aggresive comments of *************************- the founder) making it an unsafe and simply fake positive space -it all felt like a sect or a cult and the founder seems to think he is some kind of a guru based on the messages he conveys -after pushing through all my internal resistance and finishing all tasks being lured by their so called 'do the work guarantee' I was diagnosed with depression and requested a delay of trial period of thei platform. I interacted with 2 employees and did not receive any empathy for my current state about which I informed them -after claiming my money back and having a call with one of the employees I received e-mail feedback claiming they want to help me based on somebodys else experience(they mistaken me with another person) which is unprofessional and breaches GDPR rules. Lastly while awaiting a call to discuss the entire situation connected withmy claim the call was cancelled until further notice.Please help me get my money back. Thank you!

  Business Response

  Date: 11/17/2023

  First and foremost, we sincerely apologize for the extended delay in addressing your concerns. Your feedback is invaluable, and we understand the importance of addressing issues promptly. Please accept our sincere apologies for any frustration or inconvenience this delay *** have caused.
  We understand your perspective on the discount offered during our program presentations. Our intention is to provide an incentive for decisive individuals to start their journey immediately. We believe this aligns with the traits of a successful student who often experiences a higher chance of success, and we maintain that it is not unethical. However, we respect differing opinions, and we encourage potential students to make decisions that align with their values while on the call.
  We take great care to ensure transparency in our enrollment process. Each student undergoes a comprehensive presentation that's 45-90min in length and a detailed 60-90mim call with one of our Coaches where additional costs are explicitly discussed. Our commitment to transparency extends to our custom software, ModernHealer.io, which offers a generous 60 day trial period tha unprecedented in the software space. We strive to avoid any misunderstanding or accusations of hidden fees.
  Our private ************** aims to support students by addressing their questions and fostering a positive learning environment. We moderate comments to ensure a constructive atmosphere, filtering out negativity that *** hinder the community's success.
  Each student signs an agreement acknowledging the terms of our program, including the absence of cancellations, withdrawals, or refunds after completion. We go above and beyond in providing extensive support. Each of our clients receive 8 one-on-one coaching sessions, access to 9 group coaching calls per week for 5 months, in depth ad reviews by their ******** & Instagram Ads ****** a thorough funnel review by their Tech Coach to ensure that their funnel is working properly and of course, support through the online private **************. Each student has their own Accountability ****** Mindset ****** ******** & Instagram Ads ****** ******************** Coach and Tech Coach. One of our core values is 'Everyone Feels Supported' and we have made sure that our Mastermind program embodies this. We also offer a "Do The Work" Guarantee that if you complete all the assignments (72% of students qualify at the end of the course for this), we will coach them until they earn their investment back. It is not ethical to receive all that support over a 5 month period and request a refund, especially when you've signed an agreement stating that a refund is not possible.
  We empathize with personal challenges and wish you the best, especially in light of the reported diagnosis of depression. However, as business owners, we understand the importance of moving forward despite life's challenges to achieve success.
  In conclusion, we appreciate your feedback, and we are committed to addressing your concerns. We value your perspective and are continuously working to enhance our programs and communication.
  Should you have any further questions or require additional assistance, please feel free to contact us directly. Thank you for your understanding.

• Initial Complaint

  Date:05/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Modern Yoga Teacher has been coming across my social media for a couple of years. I watched their free webinar and then scheduled a FREE breakthrough call. The breakthrough call was a manipulative sales pitch with a high pressure ending. Under manipulation and a conversation of mind games, I signed up for their business course and gave them my credit card info and agreed to sign a contract to pay a deposit of $2450 towards the $9800. After I hung up from the call, after I took literally three breaths, I realized I didn't want to do the course, I didn't want any involvement with this company and I wanted my money back.I immediately called the breakthrough coach. I explained that this course was not for me and I wanted my money back. She said she did not have the authority to do that and that I would have to speak with the operations manager. Eventually, I had a half hour call with the operations manager that was nothing short of bullying. I have a recording of the call. She brought up vulnerabilities I shared with the breakthrough coach. She said that they were going to keep $500 for admin costs, the admin costs were: the FREE breakout session, the conversation I had with BT coach after the call and the conversation I was having with her just then.Eventually they said they will wire me $1950 and sent a confusing form about name and address. I filled it out wrong here is her email back to me "We've done a wire transfer. Since the address is not your personal address but the bank's and there is no bank under the address provided, there's a chance the transfer comes back to us." The second time they sent the wire, they sent it without my account number, that I had properly provided. Finally, the money came through. I believe they know how to send money wires and this was a tactic to wear me down.I am asking for the return of $500 because they did not provide services to me to warrant payment. If they want to charge the credit card processing fee,I agree to that

  Business Response

  Date: 07/04/2022

  Hey Jarmila,

  Thank you for your feedback; we truly value any and all feedback as an opportunity to learn + deliver better results and customer service for our students.We have gone back to listen to the original call you had with your Breakthrough Coach and are saddened to hear you categorise this as a manipulative sales pitch. When we listened to the call, it was clear to us that this was a very open and vulnerable conversation between yourself and the coach, whereby the coach often checked in with you to make sure what you were hearing felt authentic and in alignment with you. Here at MYT, we pride ourselves on our customer service and the quality of our Breakthrough Sessions - they are designed to help you get awareness over and break through anything that has held you back in your business and we only ever invite people into the program who we believe we can truly help. When you originally put down your deposit, you seemed excited and ready for this new chapter in your life.We actually have a no refund policy, as we believe this is a 2 way committment between MYT and the student, however we still organised a refund for you as we want people in the program who WANT to be there. We understand that things happen and people change their minds, but the admin fee was for more than just a free breakthrough call. When we make a commitment to our students, there are resources allocated and coaches put in place to help you hit the ground running. This is the administrative component, and its a necessary part of operations.Regarding the refund itself, there was no delay on our end with processing and transferring your refund; unfortunately, by giving us the wrong information, we needed to make sure the money wouldnt be lost or go to the wrong person and we dealt with that as quickly and effectively as the banks would allow.We truly wish you the best in your journey, and hope you get the results you are looking for.