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Business Profile

Attic Fans

Colorado Home Services (formerly Colorado Home Cooling)
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Colorado Home Services installed a solar fan on our roof along with vents in July 2021. It is a Remington fan that stopped working a month ago. That was only 3 years ago and the thermostat has a burn melt spot on it. I called to speak to the owner ****** who actually sold it and installed it for us to talk to him and to get him to correct it for us. The person I talked to would not let me to talk to him and they were evasive when I asked for him. I explained we were having an issue with our fan they installed incorrectly and they wanted to charge us $250 to just look at it. The fan is under warranty and Remington the fan company said it should have never been installed with a switch. She also said they talked to the company about how they had been installing the fans incorrectly.We are seniors and my husband is a disabled vet and they really should correct their mistake instead of charging us to correct their mistake. Its like we threw our money away and they took advantage of us. We went with this company because ****** provided great service and answered our questions and we trusted him. It seems they have gotten bigger and they dont care about their customers.They really need to correct this problem, they got our money and now we have a very hot upstairs and attic! We want them to correct the problem and get the fan working at no cost. They did the job incorrectly.

    Customer Answer

    Date: 09/13/2024

    I tried to remove my complaint and was unable to remove or at least update it since this has been resolved.

    Please let me know what I need to do on my end to get taken care of.

    Thank you.

    **************************************

Colorado Home Services (formerly Colorado Home Cooling) is BBB Accredited.

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