Customer ReviewsforWarranty Solutions Management Corporation

Git the platinum warranty and they denied repairs on my sunroof

Dear ****************,

                On July 11, 2024, you provided your vehicle service contract number.  We advised that we could not find a contract with that contract number.  We requested that you email us the contract registration page so we could see who the administrator of the contract is.  To date, we have not received a copy of the contract registration page for review.

Best regards,
****************************

May 6th 2024, I brought my 2018 ****** Pathfinder to the dealership because the noise I heard and thought were wheel bearings turned out to be the transfer case and differential. First the warranty said I never serviced the oil for both every ****** miles and they denied repairs; however my owners manual states to service the oil every ****** miles only if towing or driving in really rough conditions such as snowy, muddy or ***** roads of which in ******* we dont have these conditions. The Warranty Company Supervisor I had spoken with agreed and approved for my vehicle to be repaired, but before repairs the vehicle needed to be broken down and inspected. He also stated there should not be any issues and that for sure my vehicle would be repaired. After this was done, a fluid leak was noticed and again the Warranty Company denied repairs stating I was at fault for not servicing the transfer and differential oil. The service provider at the Dealership stated prior to the vehicle being broken down there were no visible leaks then or in the past as Ive had regular oil changes and other service issues; and there was no way to notice any kind of leak until the vehicle was broken down. It was not my fault but normal wear and tear. The costs were almost $10,000 that I dont have and my extended warranty ends in October of this year. This company is the worst warranty company I have ever dealt with as this is my 4th vehicle. I never went through this with my other vehicles extended warranty services. Now my car is sitting, unable to drive and I am still making car payments along with saving up money for repairs to get my vehicle back on the road. I will be reaching out to attorneys to speak about suing this company because not only have I missed days from work, but I care for two disabled relatives that depend on me for their doctors appointments. And then this company had the AUDACITY to send me a letter requesting renewal?? Really? Im so angry and disappointed.

Dear ******************,

                On July 8, 2024, we emailed you requesting more information so that we could find your contract file.  Currently, we have not had a response to our email.

Best regards,
****************************

As an educator at a high school in ************** for business education, they are the prime example of worst company management and personnel. Their customer service is non existent. My Navy son was traveling to see family from ******** ********** to ********* broke down outside of LA at Easter 2024 the vehicle is still at the dealership with no repairs. He ships out in June **** no vehicle. Lotta money for nothing! Terrible business terrible customer service. Ought to be ashamed of themselves handling, navy families this way!

Dear ********************,

                On May 28, 2024, we emailed you asking for more information so we could find the claim file for review.  Currently, we have not had any response.

                We apologize for any frustration or delay that you may have experienced.

Best regards,
****************************

I am extremely disappointed with this company. I have had my vehicle in the shop for 10 days and continue to get the run around on every level from this company. I have a failed cylinder head. It is warped, failing a leak down compression test at 60%, and the valve in cylinder one isnt sealing properly. While they did approve some other components, they are refusing to cover the cylinder head itself because there is carbon build up. mind you, this is a used vehicle with ******* miles and ANY used vehicle will have some amount of carbon build up. the shop has stated it in no means has an excessive amount of carbon and would NOT cause the valve to not seal properly. leaving us with ***** in repairs when this is the exact reason we bought the warranty. The dealership is no longer going to be working with this warranty company due to how painful and ridiculous it has been to get this claim processed and now denied for no logical/acceptable reason.

Dear ******************,

                This is in response to your Better Business Bureau Customer Review complaint. We apologize for any delay or frustration that you may have experienced. On May 20, 2024, we emailed you for more information so we could find your contract file and review the claim.  Currently, we have not had response from you.

Best regards,
****************************

I have a car that is being serviced right now at *************** Chrysler and my transmission shot but also my calipers are shot there is a overheating problem they are not keeping this up the par I want this up the par if you can please give me a call or email it's a 2011 Chrysler 200 I bought this from the **** dealer on Apple Avenue this car has not been nothing but problems I will never buy a vehicle from this place again this is my second one and it's been nothing but problems I am not paying for junk I want this fixed up otherwise there will be a lawsuit

Dear ******************,

                This is in response to your Better Business Bureau customer review that you posted.  We apologize for any delay for frustration that you may have experienced. We were not able to find a vehicle service contract with the information that was provided. On January 29, ****, we emailed you asking for additional information so that we can find your vehicle service contract.  After the vehicle service contract is located, we can review the claim file. Currently, we have not received a response to our email.

Best regards,
Customercare.amyntagroup.com

If I could give "0" stars, I absolutely would. Warranty solutions sold this warranty through a used car dealership under the premise of paying the extra money for the eco-mind 5 star warranty which claims they cover the battery in electric vehicles. The salesperson specifically said they would cover the dead cells in the battery. Now that the issue has come up (battery only gets 6 bars and anything under 9 is considered a failed/dead battery), they are claiming that they only cover mechanical defects in the battery, not degradation. Haven't had the car or the warranty a full year. They then said to call ******* Autobrokers and get a refund. When I told ******* Autobrokers, they seemed genuinely shocked that they were denying coverage and asked me to let him get in touch with his ******** did and called and told me the claim was being reviewed and for me to get in touch with the service tech and have them resubmit the claim. Warranty Solutions denied the claim again, saying that the cells in the ** battery are like a spark plug and they won't cover it because it's not a mechanical defect to the battery. I asked them to send me the contract that we sign showing that they stated this, and all they've sent is a generic UNSIGNED contract with the exclusions highlighted, which I was never given. I have my copy, and it does not include the exclusions that they sent last night. Warranty Solutions is an entire scam and I am not going to stop pursuing this until everyone knows it and we get back every single ***** we spent on the warranty and money that we've spent having to take Uber and Lyft rides for months because the battery would only get 40 miles. ************ needs to be put out of business. BBB needs to explain how Warranty Solutions has an A+ accreditation but only has 1.21 out of 5 stars. This is not over by a long shot.

Dear ***************************;

                This is in response to your Better Business Bureau Customer Review regarding the ** battery claim. We thank you for your patience while this matter was under review.

                First, please note that vehicle service contract (***) is a contract and not an insurance policy, warranty,or guarantee. Warranty Solutions Management Corporation (WSMC) administers the terms and provisions of the ****

It is ***** role to determine whether a mechanical breakdown qualifies for coverage under the terms and conditions of the **** The *** provides assistance in covering parts and labor costs in the event of a covered mechanical breakdown of a covered part that is due to a defect in material or faulty workmanship in the manufacturing of the covered part(s).  This determination is based on the cause of the failure reported by the repair facility, and at times, as verified by an independent inspection agency.

                On January 12, ****, we emailed you advising that we will rereview the claim file.  After reviewing the claim file with the automotive director and the department manager.  We are standing on the claim denial of the ** battery.  The owners manual for the vehicle states; The capacity of the Li0ion battery in your vehicle to hold a charge will, like all such batteries, decrease with time and usage. As the battery ages and capacity decreases, this will result in a decrease from the vehicles initial mileage range. This is normal, expected, and not indicative of any defect in your ***ion battery. The ***ion has limited service life, and when its charging capacity falls below a specific legal, ** system warning light will illuminate.. 

                Unfortunately, we will not be able to assist with the ** battery claim. The status of the vehicle ** battery does not meet the vehicle service contract definition of a mechanical breakdown.  If a repair facility can provide new information we can rereview the claim at that time.

The vehicle service contract states:

Definitions

MECHANICAL BREAKDOWN: The failure of a Covered Part to perform its intended function due to defects in materials or faulty workmanship in its manufacturing. This may include wear tolerances that are outside the manufacturers specifications that prevent the part from operating as designed. (see General Contract Exclusions) Non-covered parts are not covered.

General Contract Exclusions

3. The repair or replacement of any Covered Part if a Mechanical Breakdown has not occurred.


Best regards,
****************************

Pretty frustrated and worriesome so far especially given how expensive this contract was. I've been trying to contact Warranty Solutions for 3 weeks now without any success of getting thru to anyone on the phone. Many calls at various times of days to only achieve ***** minute hold times and no luck. Their website provides zero information/help for customers who have purchased their warranties. Clicking home button on their "website" goes to an inactive link. Zero way to get any help. ZERO customer service contact yet. No way to message them or speak to anyone. Purchased the warranty for my new vehicle in 8/2019 and this is my first time actually needing to use this warranty.

Hello, 
We have attempted to contact you via phone and email with no response to date. Please respond back to the email sent to you on 01/03/**** for further assistance. 

Sent: Wednesday, January 3, **** 4:13 PM
To: *************************** <*************************>
Subject: BBB REVIEW - ***********************

Hello,

I am in receipt of the below BBB review. Can you please provide me with a good time to contact you by phone or we can speak via email. Please provide me with your name, number and address that will be on the contract purchased so that I can further assist.

Top of Form
Pretty frustrated and worriesome so far especially given how expensive this contract was. I've been trying to contact Warranty Solutions for 3 weeks now without any success of getting thru to anyone on the phone. Many calls at various times of days to only achieve ***** minute hold times and no luck. Their website provides zero information/help for customers who have purchased their warranties. Clicking home button on their "website" goes to an inactive link. Zero way to get any help. ZERO customer service contact yet. No way to message them or speak to anyone. Purchased the warranty for my new vehicle in 8/2019 and this is my first time actually needing to use this warranty.
UpdateDelete
Bottom of Form



Thank You,

*************************
Customer Care Lead

****** Warranty
2200 Highway 121, Suite 100
*******, ** 76021

I filed a claim for a catastrophic engine failure at ******* miles on a 2015 jeep Cherokee. Kept getting the runaround for several days chasing records for oil. Change intervals. The failure to the vehicle had nothing to do with oil changes* it was an inherent issue inside of the motor that plagued these vehicles for certain years. Had all oil changes of ******* miles except two and those receipts were destroyed to no fault of our own. This company goes by the exact strict verbiage on the contract there is no lead way any way or the other. Would never recommend doing business with this organization . They did not seem to have a problem writing the warranty through the dealership when the vehicle was purchased used with ****** miles its hard for me to believe that the dealership had to prove to the warranty company that there were oil changes done at the original 10 and ****** mile mark * they were just out to sell the warranty to s**** somebody on a small technicality.

Dear ************,

                On December 5, 2023, we emailed you to get more information so we can find your vehicle service contract file so we could review the claim file.  Currently, we have not had a response to our email. Please provide your claim specialist the needed information so we can review the claim file.

Best regards,
****************************

3 weeks waiting for them and I'm still waiting for more "inspections". They do everything they can to not pay and do not care how long you go without a vehicle or how it affects our life. This company is a scam and just steals money from hard working Americans.

Good morning ******************,

                On December 5, 2023, we emailed you stating that we could not find your vehicle service contract with the information that was provided in the Better Business Bureau Customer Review.  You advised us that you decline to comment any further.

Best regards,
*******************************************

This company has towed my vehicle several times until the dealership could figure out the issue. They have covered all of the repairs less the $100 deductible. I got the best warranty available at the time of purchase and it was a brand-new vehicle. The roadside assistance # was always great and responsive, my dealership doing the repairs handled all of the claims when doing the services.I was disappointed that diagnostics were not covered to figure out the issue, but the repairs were so I am not complaining too much- but seems like a cart before the horse situation.However, I am approaching the end of my agreement and called to extend the warranty-but no customer service rep picked up after 20 mins of hold music.