Business Profile
Auto Warranty Processing
Warranty Solutions Management Corporation
Reviews
This profile includes reviews for Warranty Solutions Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 25 Customer Reviews
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Review fromE. V.
Date: 04/08/2025
1 starE. V.
Date: 04/08/2025
1 star because in order to leave a review its required. Honestly deserves zero. The worst customer service ever. I can not get a hold of anyone. Wait time is forever. You would think they would reach out to me when my vehicle was inspected. I had to call them and was told a supervisor would call me back its now a week later and nothing. My car has been in the shop for a month. After reading all of the reviews it looks like I am not the only one having this nightmare. I will be seeking legal advice. What type of business is this? and why do they have an A+ rating this is very misleading for consumers.
Warranty Solutions Management Corporation
Date: 04/11/2025
Dear Mr. ******************************************************************************************************* This is a response to the complaint that you filed with the Better Business Bureau. We thank you for your patience while this matter was under review.
Please note that vehicle service contract (VSC) is a contract and not an insurance policy, warranty, or guarantee. Warranty Solutions Management Corporation (WSMC) administers the terms and provisions of the **** It is WSMCs role to determine whether a mechanical breakdown qualifies for coverage under the terms and conditions of the **** The *** provides assistance in covering parts and labor costs in the event of a covered mechanical or electrical breakdown of a covered part that is due to a defect in material or faulty workmanship in the manufacturing of the covered part(s) as long as there are no exclusions that apply. This determination is based on the cause of the failure reported by the repair facility, and at times, as verified by an independent inspection agency.
On April 10, 2025, we emailed you advising that after reviewing the claim file, it is determined that the claim was adjudicated within the terms and conditions of the **** On March 24, 2025, ****************** reported that the water pump is leaking, the cylinder heads and engine block are warped past the manufacturers specification. **** had an independent inspection agency verify the repair facilities findings. The independent inspection agency documented that the vehicle was driven in, water pump leaking, the cylinder heads and engine block are warped past the manufacturers specifications. The warpage of the cylinder heads and engine block are consistent with continued operation of the vehicle in an extremely overheated state. The vehicle service contract excludes coverage for failures due to continued operation of vehicle.
The vehicle service contract states:
How To Make a Claim
If the Approved Vehicle is inoperable, and to prevent further damage, immediately stop the vehicle and call ************ (see **************** under Added Coverages). It is Your responsibility to use all reasonable means and precautions to protect the Approved Vehicle from further damage. Continued operation of the Approved Vehicle after any Mechanical Breakdown shall constitute failure to protect the Approved Vehicle. Any damage from failure to protect the Approved Vehicle shall not be recoverable.
REQUIRED MAINTENANCE
.You are responsible for making certain that all warning lights/ gauges/indicators of any kind, including, but not limited to, oil and temperature, are functioning properly, and discontinue operation as soon as is reasonably possible when any warning/malfunction occurs, whether visual or audible,indicating inadequate protection or performance.
General Contract Exclusions
Any mechanical breakdown or damage resulting from continued operation, such as not stopping your vehicle immediately or having it towed, or caused by your failure to take reasonable precautions to prevent further damage when an apparent problem exists (see required maintenance).
We apologize for any delay or frustration that you may have experienced. Unfortunately, with the evidence provided **** will not be able to assist with the engine claim. If you disagree with the claim denial, we recommend you speak with the repair facility on what further diagnosis would be needed.
Best regards,
*******************************************E. V.
Date: 04/16/2025
None of this is accurate. My vehicle has had multiple repairs due to overheating before this last incident. If the vehicle should not have been in use your company (who approved the repairs) should have said so. I find it strange that you are responding to each complaint on here with the same reason for denial. Im starting to believe this company is a scam and I will seek legal advice. 4 weeks without a car! Lastly I never received a call from supervisor still waiting. The only time I got a response was as soon as I posted a review on BBB.Review fromMiriam B
Date: 04/07/2025
1 starMiriam B
Date: 04/07/2025
My car has been in the shop for 3 weeks now. I have yet to hear from an adjuster. I took it upon myself to contact them. Their response is a supervisor will contact you. Im still waiting for a call. Its been 5 days since that response. I called again today numerous times and was told someone will call me today definitely and long behold no one returned my call. This is by far the most unprofessional customer service I have ever encountered. Also each time I called the wait time was over 15 minutes and I was even disconnected after someone finally answered. I called back this time I waited 28 minutes and the representative said their Wi-Fi is not all that great and people get disconnected all the time. Terrible service!Warranty Solutions Management Corporation
Date: 04/10/2025
From: ****, ***** <**************************************************>
Sent: Thursday, April 10, 2025 9:30 AM
To: ****** ******* <*****************************>
Subject: RE: ****** *******, Better Business Bureau Customer Review
Dear Ms. *********** style="box-sizing: border-box; scrollbar-color: rgb(93, 92, 111) rgb(246, 246, 248); scrollbar-width: auto; color: rgb(21, 25, 32); font-family: Lato, Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">
Thank you for providing the *** number, I was able to find the contract and claim file. The contract is under a different contract holder name. I will review the claim file, but the contract holder will need to contact me to give me authorization to give you claim and contract information.
I apologize for any delay or frustration that you may have experienced.
If you have any questions, you can call me at ************ or email me at ***********************************************************.
Best regards,
***** ****
Claims Resolutions Specialist
Warranty Solutions
**********************************************************. Worth, ***** 76155
Phone: ************
Email: ***********************************************************Warranty Solutions Management Corporation
Date: 04/11/2025
Dear Ms. ********************************************************************************************************* This is a response to the complaint that you filed with the Better Business Bureau. We thank you for your patience while this matter was under review.
Please note that vehicle service contract (VSC) is a contract and not an insurance policy, warranty, or guarantee. Warranty Solutions Management Corporation (WSMC) administers the terms and provisions of the **** It is WSMCs role to determine whether a mechanical breakdown qualifies for coverage under the terms and conditions of the **** The *** provides assistance in covering parts and labor costs in the event of a covered mechanical or electrical breakdown of a covered part that is due to a defect in material or faulty workmanship in the manufacturing of the covered part(s) as long as there are no exclusions that apply. This determination is based on the cause of the failure reported by the repair facility, and at times, as verified by an independent inspection agency.
On April 10, 2025, we emailed you advising that after reviewing the claim file, it is determined that the claim was adjudicated within the terms and conditions of the **** On March 24, 2025, ****************** reported that the water pump is leaking, the cylinder heads and engine block are warped past the manufacturers specification. **** had an independent inspection agency verify the repair facilities findings. The independent inspection agency documented that the vehicle was driven in, water pump leaking, the cylinder heads and engine block are warped past the manufacturers specifications. The warpage of the cylinder heads and engine block are consistent with continued operation of the vehicle in an extremely overheated state. The vehicle service contract excludes coverage for failures due to continued operation of vehicle.
The vehicle service contract states:
How To Make a Claim
If the Approved Vehicle is inoperable, and to prevent further damage, immediately stop the vehicle and call ************ (see **************** under Added Coverages). It is Your responsibility to use all reasonable means and precautions to protect the Approved Vehicle from further damage. Continued operation of the Approved Vehicle after any Mechanical Breakdown shall constitute failure to protect the Approved Vehicle. Any damage from failure to protect the Approved Vehicle shall not be recoverable.
REQUIRED MAINTENANCE
.You are responsible for making certain that all warning lights/ gauges/indicators of any kind, including, but not limited to, oil and temperature, are functioning properly, and discontinue operation as soon as is reasonably possible when any warning/malfunction occurs, whether visual or audible,indicating inadequate protection or performance.
General Contract Exclusions
Any mechanical breakdown or damage resulting from continued operation, such as not stopping your vehicle immediately or having it towed, or caused by your failure to take reasonable precautions to prevent further damage when an apparent problem exists (see required maintenance).
We apologize for any delay or frustration that you may have experienced. Unfortunately, with the evidence provided **** will not be able to assist with the engine claim. If you disagree with the claim denial, we recommend you speak with the repair facility on what further diagnosis would be needed.
Best regards,
*******************************************Review fromM. F.
Date: 03/27/2025
1 starM. F.
Date: 03/27/2025
Called to cancel my warranty they said its expired yet I have a signed contract stating its not but low and behold they cant find their signed contract. Have all the contracts from the bank. My contract clearly states the effective date with my signature but they cant find it. Lucky for me Im a small claims attorney and know if Im the only one with a signed contract I win. They said they will have a manager call me. Lets see if they do.Warranty Solutions Management Corporation
Date: 04/04/2025
Dear Mr. ********************************************************************************************************** We received your Better Business Bureau Customer Review complaint regarding the expiration of your vehicle service contract. We thank you for your patience while this matter was under review.
We recently received your copy of the signed registration page, and it shows a different effective date than the vehicle service contract that was submitted to us by the selling dealer, Lustine Dodge. Currently, we are working with our administrative service to get the effective date updated and reactivate the vehicle service contract. After the vehicle service contract is activated, we can cancel the vehicle service contract per your request. The vehicle service contract will be prorated in accordance with the terms of the vehicle service contract.
We apologize for any frustration or delay that this may have experienced.
Best regards,
*************************************************************************************************************M. F.
Date: 04/14/2025
Called today. No update, still old date.Review fromF. B.
Date: 03/23/2025
1 starF. B.
Date: 03/23/2025
I dropped my truck of at the dealership 4 weeks ago. I paid that dealer $4,200 for the extended warranty on this used truck. It recently exhibited some unsafe behaviors though I've maintained it rigorously. One of the problems the dealer identified was a large amount of metal shavings in the transmission fluid. They contacted WS, who demanded they disassemble the transmission (7 hours labor) and to have it inspected by a WS employee. That was done on the first Monday after I left the truck at the dealer. They did not send an inspector until Wednesday. They waited until that Friday to tell the dealer that they wanted a dealer estimate for rebuilding, rather than replacing the transmission. The dealer told me it's much cheaper to replace than rebuild. They provided an estimate to WS that Friday, and WS have been stalling for a full two weeks since. I've called WS directly and confirmed that they unabashedly have done these things. This past week, the service manager at the dealer began calling WS, as he's had a service bay occupied by a disemboweled Silverado for three and a half weeks with no action on WS' part. ** daily promises a decision, yet never provides it. They said they had a 'glitch the week before last, and that caused the delay to that point, but no excuse for this week's delays. I'm almost $1000 into a rental car so I can still work, and WS tells me they won't pay for it due to the delays on their part - they only pay for the labor time they calculate for the actual work done by the dealer. DO NOT EVER BUY AN EXTENDED WARRANTY FROM THIS COMPANY. It seems to me that their entire goal is to deny claims, to stall and delay in hopes that I'll pay the $13K the dealer quoted for the WS-mandated teardown, plus the rebuild and go away. NOT HAPPENING. Warranty Solutions is either grossly incompetent, insolvent, or deliberately and actively defrauding dealers and consumers.Warranty Solutions Management Corporation
Date: 03/27/2025
Dear Mr. ******************************************************************************************************** We received your Better Business Bureau Customer Review Complaint regarding your recent claim. We thank you for your patience while this matter was under review.
We requested that the repair facility provide image of the technicians repair order. Currently, we are waiting for the repair facility to provide a front and back image of the technicians copy of the repair order for review.
We apologize for any delay or frustration that you may have experienced.
Best regards,
*******************************************F. B.
Date: 03/29/2025
This was provided a week ago. I am 5 weeks into your review, with $1000+ of car rental, and Warranty Solutions just ask for more and more documentation, and take a week to respond after the requested information is provided. It appears that WS is trying to not provide any service for the $4,200 'warranty" that I purchased. And, you only want to pay for labor hours for a rental car, despite the WEEKS that WS has been stalling and not acting at all. other than requesting multiple re-submissions of the documents that WS have requested. I am convinced that this is a scam warranty. I will be contacting my secretary of state's office Monday, as well as the local news station consumer advocacy teams. This is ridiculous and in my opinion, criminal fraud.Review fromedward H
Date: 11/08/2024
1 staredward H
Date: 11/08/2024
I give a 0. I was issued the gap on 08/06/2021. A dealership in ********** Michigan put the insurance on the car. I was not given a paper copy. Only a Jump Drive with all paperwork. On December 15 2023 my son was T boned and the car was totaled after my full coverage paid off what was short ***** I had to pay this. I when to the ************ and the Insurance to find out on Gap but they said I didn't have gap Insurance. I bought a newer car last night and they gave me paperwork. We talked about it and they said I should of had gap on the car that was totaled last year. I when home and fond the drive and went through it and found that warrant solutions was paid $895 for 72 month coverage but I did not give them a report in a 90 days They don't have to pay anything. Please do not use this scamming company. They write there contract to Fu over. Use your car insurance for gap. The cost is also less money and less loop holes Bull S*** from ********Warranty Solutions Management Corporation
Date: 11/18/2024
Dear Mr. ******************************************************************************************************* We received your Better Business Bureau Customer Review complaint regarding a *** claim. We thank you for your patience while this matter was under review.
It is Warranty Solutions roll to adjudicate *** claim within the terms and conditions of the *** waiver. The *** waiver requires that a request for *** waiver benefits be submitted within 90 days from insurance settlement check date. We do not have a record of *** waiver benefit request within the 90-day requirement. In your Better Business Bureau Customer Review, you stated that the ************ and the ***************** advised you that you did not have a *** waiver. On November 12, 2024, we emailed you requesting documentation showing that the ************ and/or ***************** advised you that you did not have a *** waiver. To date we have not had a response from you.
The *** waiver states:
Requesting Benefits
TOTAL LOSS In the event of a Total Loss, You must keep Your account current until the Deficiency is settled. Request for a Deficiency determination must be submitted within 90 days from ***************** settlement check date or if there is no ***************** 90 days from the Date of Loss. Any request for a Deficiency submitted after the 90-day period is void.
Unfortunately,Warranty Solutions will not be able to assist with the remaining loan balance. If you can provide evidence that a request for *** waiver benefit was registered within the 90-day requirement or if you can provide evidence that the credit union and/or insurance company told you that you did not have a *** waiver, we can rereview the claim at that time.
Best regards,
*******************************************Review fromBobbie F
Date: 11/07/2024
1 starBobbie F
Date: 11/07/2024
I have a warranty that expires at 78k miles or on 2/2/25. I took my vehicle in last year to foundation haundai and they said i had no warranty because i had no paperwork on it, just found out this week that i was covered and in fact had a warranty at the time. well because now im at 84k miles nobody will help me!!! My sunroof was quoted at 6k, warranties are BS and the fact that i was not in the wrong and nobody will help me says it all!!!!!!!!!!!!!!Warranty Solutions Management Corporation
Date: 11/12/2024
Dear Mr. ********************************************************************************************************* We received your Better Business Bureau Customer Review regarding a sunroof failure. We thank you for patience while this matter was under review.
Please note that vehicle service contract (***) is a contract and not an insurance policy, warranty, or guarantee. Warranty Solutions Management Corporation (WSMC) administers the terms and provisions of the ***. It is WSMCs role to determine whether a mechanical breakdown qualifies for coverage under the terms and conditions of the ***.
On November 8, 2024, we called you and left a message. On November 12, 2024, we called you and left a message. We emailed you advising that after reviewing the claim file, it was determined that the sunroof claim was adjudicated within the terms and conditions of the ***. The *** expires on 2/22/2025 and/or ****** miles, whichever comes first. Per your statement that the vehicle is now at ****** miles, the *** is expired by miles.
The *** states:
Contract Expiration
Coverage is available until the term is met by either miles or time (whichever occurs first).
Expiration date 02/22/2025 Expiration mileage ******
Unfortunately,WSMC will not be able to assist with the sunroof repair. We apologize for any frustration or delay that you may have experienced.
Best regards,
*******************************************Review fromSean H
Date: 07/09/2024
1 starSean H
Date: 07/09/2024
Git the platinum warranty and they denied repairs on my sunroofWarranty Solutions Management Corporation
Date: 07/15/2024
Dear ****************,
On July 11, 2024, you provided your vehicle service contract number. We advised that we could not find a contract with that contract number. We requested that you email us the contract registration page so we could see who the administrator of the contract is. To date, we have not received a copy of the contract registration page for review.
Best regards,
****************************Review fromJackie B
Date: 07/02/2024
1 starJackie B
Date: 07/02/2024
May 6th 2024, I brought my 2018 ****** Pathfinder to the dealership because the noise I heard and thought were wheel bearings turned out to be the transfer case and differential. First the warranty said I never serviced the oil for both every ****** miles and they denied repairs; however my owners manual states to service the oil every ****** miles only if towing or driving in really rough conditions such as snowy, muddy or ***** roads of which in ******* we dont have these conditions. The Warranty Company Supervisor I had spoken with agreed and approved for my vehicle to be repaired, but before repairs the vehicle needed to be broken down and inspected. He also stated there should not be any issues and that for sure my vehicle would be repaired. After this was done, a fluid leak was noticed and again the Warranty Company denied repairs stating I was at fault for not servicing the transfer and differential oil. The service provider at the Dealership stated prior to the vehicle being broken down there were no visible leaks then or in the past as Ive had regular oil changes and other service issues; and there was no way to notice any kind of leak until the vehicle was broken down. It was not my fault but normal wear and tear. The costs were almost $10,000 that I dont have and my extended warranty ends in October of this year. This company is the worst warranty company I have ever dealt with as this is my 4th vehicle. I never went through this with my other vehicles extended warranty services. Now my car is sitting, unable to drive and I am still making car payments along with saving up money for repairs to get my vehicle back on the road. I will be reaching out to attorneys to speak about suing this company because not only have I missed days from work, but I care for two disabled relatives that depend on me for their doctors appointments. And then this company had the AUDACITY to send me a letter requesting renewal?? Really? Im so angry and disappointed.Warranty Solutions Management Corporation
Date: 07/11/2024
Dear ******************,
On July 8, 2024, we emailed you requesting more information so that we could find your contract file. Currently, we have not had a response to our email.
Best regards,
****************************Review fromBrenda M
Date: 05/21/2024
1 starBrenda M
Date: 05/21/2024
As an educator at a high school in ************** for business education, they are the prime example of worst company management and personnel. Their customer service is non existent. My Navy son was traveling to see family from ******** ********** to ********* broke down outside of LA at Easter 2024 the vehicle is still at the dealership with no repairs. He ships out in June **** no vehicle. Lotta money for nothing! Terrible business terrible customer service. Ought to be ashamed of themselves handling, navy families this way!Warranty Solutions Management Corporation
Date: 05/31/2024
Dear ********************,
On May 28, 2024, we emailed you asking for more information so we could find the claim file for review. Currently, we have not had any response.
We apologize for any frustration or delay that you may have experienced.
Best regards,
****************************Review fromCasey S
Date: 05/17/2024
1 starCasey S
Date: 05/17/2024
I am extremely disappointed with this company. I have had my vehicle in the shop for 10 days and continue to get the run around on every level from this company. I have a failed cylinder head. It is warped, failing a leak down compression test at 60%, and the valve in cylinder one isnt sealing properly. While they did approve some other components, they are refusing to cover the cylinder head itself because there is carbon build up. mind you, this is a used vehicle with ******* miles and ANY used vehicle will have some amount of carbon build up. the shop has stated it in no means has an excessive amount of carbon and would NOT cause the valve to not seal properly. leaving us with ***** in repairs when this is the exact reason we bought the warranty. The dealership is no longer going to be working with this warranty company due to how painful and ridiculous it has been to get this claim processed and now denied for no logical/acceptable reason.Warranty Solutions Management Corporation
Date: 05/23/2024
Dear ******************,
This is in response to your Better Business Bureau Customer Review complaint. We apologize for any delay or frustration that you may have experienced. On May 20, 2024, we emailed you for more information so we could find your contract file and review the claim. Currently, we have not had response from you.
Best regards,
****************************
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