ComplaintsforHomeAdvisor
Current Alerts For This Business
On April 12, 2022, BBB recognized multiple patterns of complaints regarding billing and customer service issues. They were grouped into 2 categories:
• Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget; at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount.
• Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur.
On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations:
“HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. It also clearly and conspicuously explains that, among other things: (1) Project leads are not guaranteed jobs; (2) Standard leads will automatically be deemed accepted by pros and carry automatic charges going towards a monthly spend target set by the pro; (3) Once a pro is approved to join the network, the pro will be billed a membership fee; and (4) Opt-in leads are available and will incur additional charges. By checking the box to confirm the Agreement to Key Terms, the pro indicates that it agrees to these provisions, as well as to the other terms and conditions. The Key Provisions page describes how leads work, including costs; how to receive credits; what a spend target is; that pros are charged for leads regardless of whether the lead is converted to a job; and that there are no guarantees about how many leads a pro can convert to jobs. The Terms and Conditions (which have always been publicly available on HomeAdvisor’s website) provide even more detailed information about how HomeAdvisor works and how various homeowners may submit service requests that are then provided to one or more pros as leads.
To increase opportunities for jobs for pros and to improve the prospects that homeowners will find a pro to complete their projects, HomeAdvisor provides “Opportunity Leads,” which either are slightly outside the pros coverage area or involve tasks pros aren't currently buying leads for but are likely within its area of expertise. Pros are provided with a “free look” at these Opportunity Leads, and the pro is not charged unless it affirmatively accepts the lead. When Opportunity Leads are presented to a pro for consideration, HomeAdvisor conspicuously identifies them as Opportunity Leads that may fall slightly outside the pro profiled tasks and/or location.”
Since the business disagreed with the Business Owners/Contractor’s allegations; on May 25, 2022, BBB requested information/documentation to validate the business’ perspective.
On May 26,2022, the business declined to provide the requested information and provided the following response:
“We are very confident in the process of pros accepting terms and conditions, especially when it comes to pricing and material terms. They must physically check a box to agree with those main points that allegedly they "didn't know about".”
BBB requested a response from the business regarding the second pattern of complaints about Consumer’s allegations. However, as of June 13, 2022, the company has not responded to BBB's request to address the pattern.
Additional Complaint Information
Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget; at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount.
Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur.
On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations:
“HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. It also clearly and conspicuously explains that, among other things: (1) Project leads are not guaranteed jobs; (2) Standard leads will automatically be deemed accepted by pros and carry automatic charges going towards a monthly spend target set by the pro; (3) Once a pro is approved to join the network, the pro will be billed a membership fee; and (4) Opt-in leads are available and will incur additional charges. By checking the box to confirm the Agreement to Key Terms, the pro indicates that it agrees to these provisions, as well as to the other terms and conditions. The Key Provisions page describes how leads work, including costs; how to receive credits; what a spend target is; that pros are charged for leads regardless of whether the lead is converted to a job; and that there are no guarantees about how many leads a pro can convert to jobs. The Terms and Conditions (which have always been publicly available on HomeAdvisor’s website) provide even more detailed information about how HomeAdvisor works and how various homeowners may submit service requests that are then provided to one or more pros as leads.
To increase opportunities for jobs for pros and to improve the prospects that homeowners will find a pro to complete their projects, HomeAdvisor provides “Opportunity Leads,” which either are slightly outside the pros coverage area or involve tasks pros aren't currently buying leads for but are likely within its area of expertise. Pros are provided with a “free look” at these Opportunity Leads, and the pro is not charged unless it affirmatively accepts the lead. When Opportunity Leads are presented to a pro for consideration, HomeAdvisor conspicuously identifies them as Opportunity Leads that may fall slightly outside the pro profiled tasks and/or location.”
Since the business disagreed with the Business Owners/Contractor’s allegations; on May 25, 2022, BBB requested information/documentation to validate the business’ perspective.
On May 26,2022, the business declined to provide the requested information and provided the following response:
“We are very confident in the process of pros accepting terms and conditions, especially when it comes to pricing and material terms. They must physically check a box to agree with those main points that allegedly they "didn't know about".”
BBB requested a response from the business regarding the second pattern of complaints about Consumer’s allegations. However, as of June 13, 2022, the company has not responded to BBB's request to address the pattern.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
As a contractor working through Homeadvisor (Angis list), I have been billed numerous times for "leads" that were never pursued. No where in any of the contractual agreements does it state when specifically HomeAdvisors actual billing cycle occurs. They place limited options on the user's abilities to pause leads to seemingly bill you whenever they see fit. I had to speak with seven customer service representatives before anyone mentioned this billing cycle. Also was also overlooked that it is never stated anywhere in the contract of this billing method. Sometimes in this line of work, you financially survive job to job, and to be billed, being unaware, is bad business.Business response
07/17/2024
We apologize for any frustrations **** experienced from the billing process. We've attached ****'s advertising agreement here, which explains that leads are billed on a weekly basis. The disputed amount has been refunded as of 7/16/24 and **** should expect to see this refund reflected in his bank statement within 2-3 business days of the refund date. **** also spoke with our Customer Support team recently and requested to terminate his adverting, which has been cancelled as of 7/16/24. He is welcome to reach back out should he have any additional questions or concerns and we're happy to assist.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charge 287 for some thing I didnt signed for it Im not satisfiedBusiness response
07/09/2024
We're so sorry to hear that *******'s experience has been anything but positive, and for any misunderstanding regarding the account start date. This is not the experience we would expect and we have cancelled the account and processed a full refund back to the original form of payment. For any additional assistance we do ask that Sibigne contact our *************** directly.Initial Complaint
06/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Home Advisor who was Service Magic and now owned by a bunch of investment bankers own this business as of today. Recently my business who did business with Service Magic back in 2009 and 2010 had a bad review pop up on a page I did not know existed. When reaching out to this company to ask them to remove my page they said they own the contents of the page and all the information on it. Due to their internal policies they will not remove the page. They do not verify the individual who posted the comment or review and they do not allow the owner of the company have access to respond. Keep in mind this company is a for profit company owned by investment bankers (not real people in my opinion). They care only about their gain and profit. No keep in mind my original agreement was with Service magic in 2009 and we stopped using them due to poor leads and most of the leads we got were what we call tire kickers getting pricing for work that probably would not happen. Their service was poor at best and "F" rating. Now the company has changed names multiple times and even been sued from the *** and fined. Ultimately they merged with **** or bought out that company now owned by bankers. I am writing on here to let you know there is something called the consumer protection laws of this country and privacy act laws of this country and this company is allowing non verified reviews to take place on their platform to gain information and most likely selling information out. This is illegal when not agreed to and since we had an agreement in 2009/10 that is 14 years ago and requesting the removal of a private company that does not want their company profile on their platform this should be removed at once since I have no agreement with the new owners of the company and they would need to provide such agreement for them to legally place my company on their for profit platform. The laws in this country still abide to investment bankers too that own 150 monopolized companieBusiness response
06/28/2024
We thank ******* for bringing his concerns to our attention and sincerely apologize for any inconveniences experienced. As we've received *******'s request, we have added an exclusion to his business profile. Our *************** would be happy to assist ******* with gaining access to his account so that he may respond to any reviews on the business page. Our *************** can be reached at ************ should ******* have any other questions.Customer response
06/28/2024
Complaint: 21873613
I am rejecting this response because:This is a copy and paste answer and no answers to my complaint were answered in the response. Professional service would call my number instead of protecting the interest of the corporate bankers that they work for. I have a lot in my complaint and would expect a response to each concern.
Sincerely,
*****************************Business response
07/17/2024
We appreciate ******* for reaching back out to further discuss his concerns. Our *************** is available to assist should ******* prefer to speak with a live representative. While we will not remove the profile, we have added an exclusion and no additional adjustments will be made. We are sorry to hear that his experience with our service was anything but positive. ******* is encouraged to respond to any reviews on his profile. He can reach out to us via phone for assistance with gaining access to his account.Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied to Home Advisor to find what I thought was going to be an electrician, for making previous hardwire kitchen appliances wiring, to plug in, and installing a kitchen light where a kitchen light use to be. There were also ceiling canister lights to be switched, though they didnt get to that work. It is what they did do, that was my cause for concern. Their results ended up in rerouting wiring. As an example, kitchen light switch no longer worked on the light, rather it turned off power to the refrigerator. This was not discover immediately, when it was discovered. I reported this information to HomeAdvisor and the only response I received was requesting information previously submitted to them, in my initial report. After waiting a month for a response, I ended up hiring another electrician, found through the BBB. There was an additional charge of $641 to undo the mess created by the Home Advisor contractor. I then contacted Home Advisor as to how they were going to remedy, including a copy of the billing and findings by the electrician. Their response was the work wasnt completed and I was to contact the previous contractor directly. My advice is to find a contractor through the BBB. Home Advisor or **** does not uphold their satisfaction guarantee warranty. Nor are all of their contractors match their guarantee. I did attempt to find reviews, search for information on the person hired for the work, prior to hiring them. They had a long list of referrals, all positive. It of been nice to know he wasn't an electrician, prior to the start of the work, rather than telling me upon their leaving.Business response
06/19/2024
We apologize to ***** for the frustration and inconvenience she experienced when attempting to have her project completed. We are in communication with her and working through our claims process. We hope to have her issues resolved shortly and appreciate ****** bringing her issues to our attention.Customer response
06/19/2024
Complaint: 21856198
I am rejecting this response because: it is neither appropriate nor acceptable for this business to attempt to state how I felt about their handling of the situation. I was sent an email indicating they were going to process a refund. I will notify the BBB to close the complaint, once the refund is received.
Sincerely,
*********************Business response
06/27/2024
We have recently followed up with ***** regarding her claim. We are requiring additional documentation to move to the next steps. We appreciate her continued communication with her Claims Specialist, and we hope to have her matter resolved shortly.Customer response
06/27/2024
Complaint: 21856198
I am rejecting this response because: No further information was requested. Rather I was sent an affidavit to sign and notarize, indicating I was being truthful. They continue to stall, and I'm finding pertinent emails from them were removed from my email send file, email trail.
3/19/2024 Home Advisor (HA)closed booking #******** (request to add outlet boxes to existing wiring for the dishwasher, garbage disposal, range, install kitchen sink lighting to existing wiring, switch 3 canister lights. Canister lights were not installed. Remainder of work was reported as complete.)
5/3/2024 countertops & sink installed
5/11/2024 kitchen sink was plumbed, the plumber discovered the kitchen sink light was wired to the refrigerator rather than the light fixture.
5/12/2024 notified Home Advisor customer service of wiring, including a screen shot of their work order.
5/13/2024 response was to provide my name, phone number, address, booking number.
5/22/2024 my follow up requesting a response as to where my claim stood.
6/14/2024 notified (HA) I hired a 3rd party electrician, informed them of stove outlet also not working, the wiring was rerouted/incorrectly wired. Forwarded a copy of the 3rd party invoice with documentation of the wiring and the amount to rework.
6/15/2024 HA email indicating my complaint was about the work not completed (canister lights). Reply it was the work done and to look for my review on the BBB site.
6/16/2024 HA email requesting my name and phone number.
6/17/2024 HA requested information previously provided.
6/19/2024 Requested photos, reply none were taken.
6/20/2024 HA requested permission to contact 3rd party electrician for photos. Reply, contact them, though no photos were taken.
6/21/2024 notification they were escalating my request. Reply, informed them of info found on MN Attorney General site (2 year mandatory electric work warranty, HA had 30 days from date notified to inspect the work)
6/25/2024 thank you for my response. Notified they were to follow up with additional details on 6/26/2024.
6/26/2024 email request I submit a notarized affidavit indicating I was being truthful, stating it was necessary. Reply, nowhere in their policies did I find an affidavit was required for a refund. Unless they were committing to refunding for the wiring plus the notary fees, I was not submitting an affidavit. Reminded them of 3rd party documentation. Notified of my desire to request arbitration.
6/27/2024 email thanking me for the additional information. Requesting the amount of the refund. Notification they will continue their process once I verify the amount. Reply was if they were negotiating a settlement of the amount paid to restore the wire routing to its previous state, I accept.
Sincerely,
*********************Business response
07/16/2024
We are in communication with ***** regarding her concerns with the standard release form. Once she has followed up with the information requested, we hope to have this matter resolved.Customer response
07/16/2024
Complaint: 21856198
I am rejecting this response because: It is ridiculous Im expected to sign an NDA/liability waiver, in order to receive a refund.
Sincerely,
*********************Initial Complaint
06/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Business produced fake leads and is selling to multiple contractors Also sold leads for wrong category and are saying Im stuck paying for something I legally cant doBusiness response
06/14/2024
We're so sorry to hear that *****'s initial experience with our service has been anything but positive, and that they've seen anything but success through ****. We have reviewed the account, and we can see that we did provide credits for any leads found to be invalid. We also did make it clear, prior to submitting an advertising application, that ***** would not be the only service professional to receive leads. This is clearly stated in the first check box statement on the advertising agreement. We have attached a copy as well.
Upon further review we can also see that ***** has made no payments for the service since joining our network. This has caused the account to go into default, and is set to go to collections. This would incur additional fees should it go unpaid. We have decided to act in good faith and have fully cleared *****'s past due balance. The account will not be forwarded to collections, and there will be no further attempts to recoup payment. We have cancelled the account and set the status to Do Not Call. ***** will receive no calls from ****. Any additional questions or concerns should be directed to our *************** for the quickest assistance.
Initial Complaint
06/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On April 23 I paid ARG Construction, owner ***************************, $7040 for materials and deposit to replace deck railings. I have not heard from him since despite calls to his family and him via email, text and phone. The ************************* is issuing a warrant. I found him via HomeAdvisor online by entering deck repair, *******, **.Business response
06/10/2024
We are sorry to hear of ******'s experience with a provider on her project. Our Customer Solutions team has followed up with her to obtain more details and review our claims process. We ask that ****** continue to follow up with our Customer Solutions team directly to move forward with our claims process.Customer response
06/13/2024
Complaint: 21800893
I am rejecting this response because: Home Advisor (****) claims to be able to provide a service that I did not receive. I invested $7,040 and have not received any personal reply from a qualified agent at HomeAdvisor. What I did get was one hang up from an overseas agent who likely hung up on me once she realized she wasn't going to get a sale. I received two calls from sales agents at **** trying to follow-up on my request for deck repair. Because I was so frustrated trying to contact a person at HomeAdvisor I filled out an online form that mentioned I was taken by an agent at the company but that information seemed to go by the wayside and only an attempt for more sales opportunity, not a resolution was attempted. I feel HomeAdvisor's function is to provide a list of qualified, approved and vetted competent contractors and as such they have a responsibility and a liability to correct this issue. I would appreciate your assistance in finding an agreeable resolution as HomeAdvisor has now blocked me from communications. I prefer to be contacted by phone to discuss, although if not possible email will suffice. I would also support a three-way communication call between HomeAdvisor and me.
Sincerely,
*****************************Business response
06/25/2024
Our Customer Solutions team is in communication with ****** and started the claims process. We ask that she continue to follow up with the specialist assigned to the claim. The goal is to come to a reasonable resolution for all parties involved to resolve this matter. We apologize for any frustration ****** is having through the process, and we hope to have this matter resolved shortly.Customer response
07/01/2024
Complaint: 21800893
I am rejecting this response because:Anji (Home Advisor) states to you that they are working to reach a solution to the claim. First that is not true. They have not offered any money resolution whatsoever. They stated to me that they would follow up with me on 6/25/24. I have not heard from them, its crickets. Thirdly, they've included language in their statement to me that I do not understand, i.e provider (SP) ?? what does that mean? I would like to be reimbursed for my loss. Home Advisor stated to me address the issue with the provider and to leverage their online reputation. The provider did not provide, they ran away with my $7040. That ship has sailed. HA needs to be held responsible as it is their job to have vetted providers.
Sincerely,
*****************************Business response
07/16/2024
We have followed up with ****** with an update on her complaint. We have exhausted all options to move forward with a resolution to her concerns. The provider has not communicated or followed up with our Customer Solutions team to resolve her issues. We have made her aware of the situation, and if in the future we do hear from the provider, we will revisit ******'s complaint. We encourage her to update us with any new information or status as she pursues her concerns outside ****. We apologize we could not obtain a resolution ****** desired, and at this time, we consider this matter closed.Customer response
07/16/2024
Complaint: 21800893
I am rejecting this response because:
Home Advisors primary function as a corporation to connect providers and customers. This is what they advertise in their commercials. this is how I got connected to ARG Construction. Therefore, Home Advisor is responsible, at least partially, for reimbursing my loss of $7040.
Sincerely,
*****************************Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a senior citizen, widow of an American War Veteran with fixed income. I receive numerous advertisement calls from the company listed, repeatedly, offering various customer service referrals. Their staff guarantees excellent job performance all based upon the advertisement and the promise for excellent work. Therefore, March 13, 2024, finally, I hired their referred contractor for an external home repair. The company provided me a referral with ******* Contracting. The contractor promised to be finished with the job after only three days. I paid in full $3,195.00 and was provided written receipts for both material and labor cost from the Contractor. I maintained the receipts. After a month the contractor abandoned an incomplete job. When reported to the agency the contractor stated I owed money instead. The agency offered mediation for the abandoned contractual agreement. The contractor avoided calls from the agency, refused to mediate and informed the advertisement company I did not pay for the service. I have all of the receipts. Here is what I feel about the issue: I have issue with the company's numerous email advertisements and need your help. I also have issue with the company excepting responses from a contractor who has no supportive documents. I was given little guidance and support. I feel breached and am seeking some sort of expense for the mistreatment of myself and any senior citizen, widow or of a USA American veteran. I feel the public should be warned of the company not doing proper background checks, sending such type people to the homes of citizens senior citizens and the public, which is very risky. Also, the company presented a written list of suggested precautions to be aware of when referrals are made. My complaints are valid and sparked an email of customer precautions to adhere to in the future, after the incident occurred and not before the incident.Business response
06/13/2024
We appreciate **** bringing this matter to our attention and regret to hear that she did not have a positive experience with ******* Contracting.
At ****, we offer an in-house resolution process within our Customer Solutions Team where we will mediate between the homeowner and the service provider to assist with a resolution. Our Customer Solutions Team communicated with both **** and the owner of ******* Contracting, but we were not able to negotiate an agreement acceptable for both parties.
Due to this, it was suggested to **** and the business owner, *****************************, to utilize our 3rd party arbitration process to resolve the matter legally. Unfortunately, ***************************** did not agree, which resulted in termination from the **** platform. **** spoke with one of our supervisors who asked her to send in receipts and pictures so we can evaluate everything and see if we are able to offer any further assistance with this matter. She is welcome to contact our Customer Solutions Team at ************ if she has any additional questions or information to provide.Customer response
06/16/2024
Better Business Bureau:This is **** Childress,
(I have received your email and am requesting your review before submitting the response below.)
In response to your recent email. I am satisfied with the response from Home Advisor, provided my understanding of the reply from the business is the following:
The business is requiring me to provide photos of before and an estimate of repairs to complete the job. I have provided the information requested of the business and am in the process of securing at least three contractors. I am in receipt of one estimate and will obtain two additional estimates that will be forwarded to the business. The business will be expected to pay for the services. This will satisfy my complaint and the case can be solved.If you have further questions or need more information, feel free to respond.
Thank you for your service
**** Childress
************
*********************
Business response
06/28/2024
We appreciate ****'s response. She recently spoke with one of our supervisors regarding the outcome of her complaint. It is our understanding that she is moving on to pursue outside avenues in order to obtain reimbursement from ******* Contracting and is holding them financially accountable. As a result of ******* Contracting's unwillingness to resolve ****'s complaint, they have been removed from our platform.
We have done everything we can that is within our power to assist her, as we cannot get involved legally, and this has all been explained to ****. Since she is now pursuing avenues outside of ****, we consider this matter closed and we wish the best outcome for her in her endeavor to obtain reimbursement from ******* Contracting.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been members of HomeAdvisor/**** for many years. We have stuck through with this company through several name changes and MANY bad experiences. This year I am at my wits end. I have put in requests for someone to call me back, I have emailed their "Success Follow-Up" email address and I have tried calling customer service and can never get an answer or resolution. We are on a pay-by-lead program with **** - we keep our leads turned off at all times because in over 5-years of dealing with ****/HA we have only ever had ONE single legitimate lead that turned in to anything. Over the last year we have received so many, clearly, fake leads. The contact information does not match the person who answers the phone, 9/10 times people have no idea what we're talking about when we call, email addresses that are provided bounce back, clearly fraudulent tactics are being used. I have done all that I can do to get this rectified but we are ready to turn to our bank. If we cannot trust that we can get a credit when a lead is clearly fake there is no reason for us to continue to be "customers" of ****. I am providing a spreadsheet below of the few leads we would like to be credited for, at minimum. You'll note the name on one specific lead as *********** - a CLEARLY fake lead that we were denied credit for. I am not sure if it is ****/Home Advisor that is using these extremely scammy tactics or if they have a third party doing it but this is illegal and we will be pursuing rectification.Business response
06/06/2024
We appreciate Greenpoint Roofing being part of the **** Network for nine years. We apologize for any recent frustration they have experienced with their **** account, receiving credits, and less than positive interactions with customer requests. We have attempted to follow up with ***** and offered additional credits to the account. We have yet to hear back from her. If she has any questions or concerns, we ask that she follow up with the email from *******************************Initial Complaint
05/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
****, ******************************* began with Serivce Magic in 2005 and it served my business well. By 9/8/2022 I had determined that it was no longer necessary for my business and specifically requested Home Advisor (HA) *************) to cancel the account, requesting that HA to stop advertising on the web using ENRarchitects and ENRdesign. I was told it would take 2 weeks to clear this. It is now 5/23/2024 and HA continues to use ENRarchitects when ****** searching for "architects *****", or "Architects, ********, **" and possibly other search combinations. Please remove my information from your database and from your online marketing. I've spoken with your customer service, but they claim to be powerless. 2023jun12 Information request, ************************************************* Please send confirmation that the removal of my information from your online marketing has been completed. Home Advisor fraudulently lists my name on ****** through today, 5/23/24Business response
05/31/2024
We have followed up with **** with information regarding his profile and a detailed explanation of our guidelines regarding his profile still showing on the **** Network. We do have indicators displayed on his profile notifying potential customers of the status of his company as it pertains to the marketing of his profile. We do apologize for his frustration, and we wish him the best.Customer response
05/31/2024
Complaint: 21754626
I am rejecting this response because:I have sent certified letters to Service Magic, Home Advisor and **** Leads, but have not received any written response. I have contacted all of their customer service centers and spoken with front-line customer service staff and supervisors (including 3/16/2024, Home Advisor, ************, ****** & x5 Miyeti; 8/29/2023, **** Leads, ************, ******; June 2023, **** Leads & Home Advisor). While they confirm that my account has been deactivated, they claim that they are powerless to remove my online data. **************** staff said it would take 2 weeks to remove the information, but that was 12 months ago, and browser searches for "Architects *****" or "Architects, ********, **" continue to show Home Advisor ads using my name.
We all know that their corporate web master could remove this advertisement within a day, at the most, yet they continue to exploit my online presence. There is certainly an expense for Home Advisor to continue to post my name, but there is a greater return in online clicks, and likely a corresponding loss of contacts to my business directly. ************** oriented companies as Home Advisor, **** Leads and Service Magic, hide behind their corporate behemoth to take advantage of others.
Why not simply let me have a conversation with their advertising staff to remove my information?
Sincerely,
*************************Business response
06/06/2024
We have communicated with **** regarding his profile and explained on different occasions our process. An exclusion has been added to his **** Ads profile and we have removed his **** Leads profile from our live directory. We apologize for any misunderstanding regarding this process. We wish **** the best and consider this matter closed.Customer response
06/06/2024
Complaint: 21754626
I am currently rejecting this response, pending future browser searches that confirm Home Advisor is no longer using ENR architects, ****************************, or ENR design in their online advertising. As of today, ****** searches for "Architects, ********, **" and "Architects *****" returned Home Advisor Ads with ENR information (attached screen shots). I understand that it may take ****** and other browsers time to cycle this out of their cache. Years ago, the Home Advisor customer service representative said it would take two weeks. I will try another browser search on 7/8/24 to confirm that the information has been removed. I appreciate Home Advisor making the change. We may never know how little time it actually took the Home Advisor web master to execute this.
Sincerely,
*************************Business response
06/19/2024
Per our company policy, and the terms and conditions of our site, professional accounts cannot be removed from our system. We have explained this to him and we apologize for any previous misunderstanding.Customer response
06/19/2024
Complaint: 21754626
I am rejecting this response because: The phrase "professional accounts cannot be removed from our system" is not absolutely true, and web searches for "architects, granbury, **" or "architects, *****" continue to show Home Advisor fraudulently listing ENR architects as a active service professional of Home Advisor/ **** Leads as of 6/19/24. To learn otherwise, requre$ a click on the brow$er link, which translates to click income for **** Lead$.
Sincerely,
*************************Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on friday i call home advisor /**** ask for awning company to come out and see what price it would be to put a bigger one on back porch and remove the small on so i was told a certain company would be here i think after lunch i said ok then time went by phone call from saying company could come early i said ok then time went by **** called again said later in day time went by said company was with a customer working could not come until monday in afternoon late so 4pm-5pm-6pm no call from **** -or from the company who was to give quote on awning no wonder you have a rating of 2 stars ,also i requested a company to come and tell me if they could put in a ******* swimming pool i just replaced all deck boards and a safety rail i can not have a regular above pool like i did 10yrs ago no one called, on monday 05/20/2024 around 0920 am **** call wanted to know if pool company was ok told her i did not ask for above-ground or flat pool i was at the dr's ****** so on may 21st 0820am i called **** to ask for a supervisor they claim no one in do not believe the person on the other end so i hung up a few minutes later same person called me i still want supervisor she said they will return call but did not know when they were coming in. i still want to speak to a supervisor.Business response
05/30/2024
We're so sorry to hear that ***** had this experience with a service professional she located through our network. This is not the level of service we would expect for her to have. We did speak with her over the phone and were able to provide a list of different pros in the area that she can speak with and receive estimates from. If she does have any additional questions or concerns we do ask that she contact our ************* team directly for assistance.
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Customer Complaints Summary
649 total complaints in the last 3 years.
101 complaints closed in the last 12 months.