ComplaintsforHomeAdvisor
Current Alerts For This Business
On April 12, 2022, BBB recognized multiple patterns of complaints regarding billing and customer service issues. They were grouped into 2 categories:
• Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget; at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount.
• Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur.
On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations:
“HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. It also clearly and conspicuously explains that, among other things: (1) Project leads are not guaranteed jobs; (2) Standard leads will automatically be deemed accepted by pros and carry automatic charges going towards a monthly spend target set by the pro; (3) Once a pro is approved to join the network, the pro will be billed a membership fee; and (4) Opt-in leads are available and will incur additional charges. By checking the box to confirm the Agreement to Key Terms, the pro indicates that it agrees to these provisions, as well as to the other terms and conditions. The Key Provisions page describes how leads work, including costs; how to receive credits; what a spend target is; that pros are charged for leads regardless of whether the lead is converted to a job; and that there are no guarantees about how many leads a pro can convert to jobs. The Terms and Conditions (which have always been publicly available on HomeAdvisor’s website) provide even more detailed information about how HomeAdvisor works and how various homeowners may submit service requests that are then provided to one or more pros as leads.
To increase opportunities for jobs for pros and to improve the prospects that homeowners will find a pro to complete their projects, HomeAdvisor provides “Opportunity Leads,” which either are slightly outside the pros coverage area or involve tasks pros aren't currently buying leads for but are likely within its area of expertise. Pros are provided with a “free look” at these Opportunity Leads, and the pro is not charged unless it affirmatively accepts the lead. When Opportunity Leads are presented to a pro for consideration, HomeAdvisor conspicuously identifies them as Opportunity Leads that may fall slightly outside the pro profiled tasks and/or location.”
Since the business disagreed with the Business Owners/Contractor’s allegations; on May 25, 2022, BBB requested information/documentation to validate the business’ perspective.
On May 26,2022, the business declined to provide the requested information and provided the following response:
“We are very confident in the process of pros accepting terms and conditions, especially when it comes to pricing and material terms. They must physically check a box to agree with those main points that allegedly they "didn't know about".”
BBB requested a response from the business regarding the second pattern of complaints about Consumer’s allegations. However, as of June 13, 2022, the company has not responded to BBB's request to address the pattern.
Additional Complaint Information
Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget; at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount.
Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur.
On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations:
“HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. It also clearly and conspicuously explains that, among other things: (1) Project leads are not guaranteed jobs; (2) Standard leads will automatically be deemed accepted by pros and carry automatic charges going towards a monthly spend target set by the pro; (3) Once a pro is approved to join the network, the pro will be billed a membership fee; and (4) Opt-in leads are available and will incur additional charges. By checking the box to confirm the Agreement to Key Terms, the pro indicates that it agrees to these provisions, as well as to the other terms and conditions. The Key Provisions page describes how leads work, including costs; how to receive credits; what a spend target is; that pros are charged for leads regardless of whether the lead is converted to a job; and that there are no guarantees about how many leads a pro can convert to jobs. The Terms and Conditions (which have always been publicly available on HomeAdvisor’s website) provide even more detailed information about how HomeAdvisor works and how various homeowners may submit service requests that are then provided to one or more pros as leads.
To increase opportunities for jobs for pros and to improve the prospects that homeowners will find a pro to complete their projects, HomeAdvisor provides “Opportunity Leads,” which either are slightly outside the pros coverage area or involve tasks pros aren't currently buying leads for but are likely within its area of expertise. Pros are provided with a “free look” at these Opportunity Leads, and the pro is not charged unless it affirmatively accepts the lead. When Opportunity Leads are presented to a pro for consideration, HomeAdvisor conspicuously identifies them as Opportunity Leads that may fall slightly outside the pro profiled tasks and/or location.”
Since the business disagreed with the Business Owners/Contractor’s allegations; on May 25, 2022, BBB requested information/documentation to validate the business’ perspective.
On May 26,2022, the business declined to provide the requested information and provided the following response:
“We are very confident in the process of pros accepting terms and conditions, especially when it comes to pricing and material terms. They must physically check a box to agree with those main points that allegedly they "didn't know about".”
BBB requested a response from the business regarding the second pattern of complaints about Consumer’s allegations. However, as of June 13, 2022, the company has not responded to BBB's request to address the pattern.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
A few months ago I was cold called by an Angies list salesperson.I own an HVAC business and they were very pushy to get me involved over the phone and offered me a promotional deal of $1000 in leads for $800 up front. I took the offer and began taking leads for work.After about a month of using them, only one lead was a real person. Multiple were fake profiles just to take my monthly budget. And multiple duplicate leads of the same customer that would not answer the phone.I called and spoke to a rep and she assured me that I would get better leads as my business got more reviews and if I called the customers back immediately. They gave me my next three leads for free. None of which were We gave it another month, and the same thing happened. I began to take what are called Angies list opportunity leads which are paid for outside your monthly budget. These also turned out to be people with disconnected landlines or no longer in service. I called home advisor for a second time to talk about the opportunity leads being fake, there response was well opportunity leads are old leads that are leftover in the system, these are weeks old and its at your own risk. This was completely contradictory to what the phone salesman told me when signing up, as he said opportunity leads were brand new leads you could take advantage of early.In the end, I decided to attempt to get my money refunded and cancel my account as I hadnt used more than what I had invested and had a remaining balance.They refused to refund me the remaining balance, and refused to deactivate my account. I have called, sent multiple messages through the chat feature on their app and have not received a confirmation of my account being closed.At this point they are just stalling and allowing my budget to run so they can take what is left of my remaining lead balance.We would at the very least like a refund of the remaining balance and a cancellation of the account.Business response
05/09/2024
We thank ****** for bringing his concerns to our attention and we regret to hear that his experience was anything but positive. We have been in contact with ****** to better assist with this matter. Together, we have come to a resolution so that we may part on good terms. Should ****** have any additional questions, he is welcome to contact us again via email. We wish him the best in his future business endeavors.Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Been using this company/platform for 4 yrs now. There are highs and lows as with anything. I tame my lead request and services so Home Advisor doesn't ***** my pockets. I know atleast 40% are going to be bad leads, but here lately in the last year or so, I have noticed more scammers are using Home Advisor to do their dirty work. Home Advisors is allowing scams on their platform and benefiting off of it. I wouldnt complaint if it was the normal ***** that Home Advisor does off of typo and normal people mistakes, but to allow a scammer to act like a person, allowing them to scam the contractors that pay yall, and then on top of that, charge the contractor for that same scammer. It is utterly ridiculous for a successful platform to allow scammer first of in their platform, but to allow the scammmers to potentially gain off the people that compensate the platform is beyond me. You put in a request and let them know its a scammer, and all they say is in sorry we can't do anything about this but keep paying me as if everything is normal. I am highly considering canceling my 4 yr stint with the platform, wasting 63 5star reviews and built reputation, but It's getting severely worst. Yes they lowered the lead pricing, but it doesnt matter if they are allowing us to get robbed by scammers and benefiting from it all at the same time. I would truly like all my money back from the benefitted scams, but id rather know that Im using a platform that is for the contractors that pay them, and know that we have a platform that we can trust.Business response
05/07/2024
We apologize for any frustrations ****** has experienced with his leads. His feedback is valuable to us, and **** is working diligently to continually improve the quality of customer leads. As requested in his desired response, we have issued credits for the leads he was recently denied credits for, and this credit is reflected immediately in his balance. We welcome ****** to reach back out to us if we can be of any further assistance.Customer response
05/08/2024
Complaint: 21646927
I am rejecting this response because:Noone has called me and said anything about this complaint. I feel you all are just trying to make it sound good for the public to read. Matter of fact im still signed to the service and had a payment of $264.85 take out on Friday May 3rd. If there was any credits given my charges wouldnt be that high. Also still this week I have recieved a scam call, and im sure come Friday the 10th you all will charge me again as if everything has resolved. Dont just write some fluff on the complaint board, actually call me and do something about it. Prove that you are a worthy company not out here to just take from your cash cows.
Sincerely,
*************************Business response
05/22/2024
We appreciate ******'s response and apologize for any continued frustrations. A request has been submitted for a supervisor to call him directly to discuss his concerns and he should expect a phone call within ***** hours. He is also welcome to reach out to us at ************ to request to speak with a supervisor.Customer response
05/30/2024
Finally a representative called. Her name I think was ***************************. She was, understanding, pleasant and helpful. She gave me a refund on the scam calls. I know it's a work in progress to get rid of the scammers, that's what it should be, but the contractors should never have to pay for it. I actually had another scam call this weekend that I need to call about now, so we will see how that goes, lol. Believe me, I never want to be the person who complains but if I spend my hard working money on something that is suppose to help me make money, I feel it should be fair. I'm happy to continue the service, and thank Home Advisor for finally responding, but it shouldn't take for me to make a public complaint inorder for this to happen. Brief the reps on these types of situations, so it can be solved easily, an in that instance. That is my only knock against them at the moment. Pricing can be another, but I see they have reduced it on some services, and are trying to work it out as well. So thanks again, I'm sure we will be talking soon..Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im a contractor, I used their lead services 4 years ago and wasnt happy with their service, but the real problem is that they keep calling me to sign up for more leads and I have told them to please stop calling I dont need the service and please remove me from any calling list you may have of me, they said the remove me from the list but I still get phone calls Constantly, im not kidding I get 1-2 call per day each day of the week, when i answer and tell them to please stop calling they just hang up, I blocked the number and the next day there they are calling again with a different number. Have spoken to HomeAdvisor in many occasions but nothing gets resolved. FYI the reason I stopped using their service is because they sell the same leads to multiple contractors and thats totally wrong, I recommend anyone starting a business or in need of leads, not to use this company.Business response
04/18/2024
We're so sorry to hear that **** has continued to receive any calls after requesting to be placed on our Do Not Call list. This is not typical, and not the experience we would expect. Upon review of the account, we can confirm that ****'s account is now set to Do Not Call, and will not receive any further contact by phone. We do apologize again, and if there's anything further we can assist with we do ask that **** call our *************** directly.Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** leads, formerly known as Home Advisor, has continually sent me leads for my painting business that are either not real, or have no prior knowledge of submitting a request for work. Each lead has an average cost of about $150, so I have lost a substantial amount of money in "leads". Also, even though I was told I could end my contract with them at anytime, they will not let me out until a year is completed.Business response
04/23/2024
We do apologize ******* had to go to this extent to have their issue addressed. We regret that ******* did not have a positive experience with the **** Network and the request he received. We appreciate the feedback he has provided. We are honoring his request to cancel his account. We wish ******* the best in his future business endeavors.Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We got a call from **** service as home advisor services. My husband and I werecstarting a cleaning business. The guy called us to offer us his services. From the beginning it was a nightmare. We kept getting leads, when we got ready to go, my husband drove 15 miles, the lady told him, she been cancel the service 2 years ago and that was last year 2022. It was a fake, one. So they sent us a fake lead again.We received others one of them was closed enough, when he went, the person also told my husband not to come back. Then every call we received were fake. They charged us for money back guarantee if we were not happy. We decided to call them so they could stop sending us fake services and requested for our money back. My husband told them to cancel, we do not want to do business with them at all. Do you know what? After sending us our money back they continue to charge us fir leads that we don't even accept. Their trucks was to send us leads, and charge us eventhough we cancel. So we continue to ignore them. Last month we received a collection letter under OUR small cleaning business we are trying to build, not even 1 customer from them, they want to rob us. They are fake. We we called, they apologize and tried to forced us to accept free leads, we said "NO".WE NEED **** AND HOME ADVISOR, WHO EVER YOU ARE, TO PLEASE TAKE MY BUSINESS OFF YOUR LIST. WE DO NOT OWE THEM A DIME. WE NEVER DO BUSINESS WITH YOU, WE WERE VERY UPSET, BECAUSE THEY KEPT ON CALLING ** NONE STOP AFTER OUR REFUND, BUT PHONE CALLA KEPT COMING. WE CALLED AND PLEADED THEM TO STOP. WE DO NOT OWE YOU MONEY. WE NEVER WIRK WITH YOU, NOT EVEN ONE DEAL WAS LEGIT.Business response
04/22/2024
We are in communication with this customer and are still in the process of working on a resolution. We are just waiting for documentation to be sent over from the customer. Once we have this information, we should be able to review their account to work towards a resolution to their complaint.Customer response
04/22/2024
No nothing have been resolved. S9momeone keeps sending me email messages, which I need every response on here.
The business name is Operationcleanup.
My husband's name is ***********************. ************.
I even attached a copy of the letter from the letter from the credit agency.
When we call HomeAdvisor, they keep hangup on us. We are tired of dealing with HomeAdvisor for their lack of communication, after they are the one who kept sending us fake leads. We received a refund, this account under
When i call i only have to give the name of the business: Operationcleanup with phone number ************. I don't have any other information to give you.
*************************Customer response
04/22/2024
Company: HomeAdvisorConsumer: **************************This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.Please click on the link below to access BBB's *************************** System to read this message.MESSAGE:No nothing have been resolved. S9momeone keeps sending me email messages, which I need every response on here.The business name is Operationcleanup.My husband's name is ***********************. ************.I even attached a copy of the letter from the letter from the credit agency.When we call HomeAdvisor, they keep hangup on us. We are tired of dealing with HomeAdvisor for their lack of communication, after they are the one who kept sending us fake leads. We received a refund, this account underWhen i call i only have to give the name of the business: Operationcleanup with phone number ************. I don't have any other information to give you.Customer response
04/30/2024
I'm getting email from Angi listing from this ****** in the integrity department. I will not accept to pay for service that I never received from you.
We made it clear l, we do not want anything. Your people were forcing us to keep it, we clearly stated we do not need it. We never accept a lead. We did not want to deal with you. So please, remove my name from your account. We were very disappointed, we told them no. You guys still kept calling, we have nothing to do with you guys. Please leave us alone or we will *** you. One thing this homevadvisor/ ****/ **** listagency is good for is a class action lawsuit.
I told both guys, we had a whole conversation regarding this matter. The plan was for us to cancel if we were not satisfied with guaranteed money back. You guys are a bunch of liars, you make money by conning your consumers by promising us fake leads while robbing us from money we not even making. The company is not even in function at this time, how are going to pay you?
Business response
05/01/2024
We followed up with Sandrina and Junior regarding their account, the adjustments made, a partial refund given, and pausing the request for a month. They agreed to stay in the **** network. Due to non-payment, he did incur a balance owed to the account. We present a fair adjustment to the balance to resolve their complaint. The offer is available at any time if he chooses to accept the offer in the future. We consider the matter closed.Customer response
05/04/2024
This account was refunded, and we stated, we were not happy. We spoke to one of your managers and told him no, please remove our name from your service, stopp all thosefake phone calls. After 5 fake leads, we were extremely no happy. We requested our money back, case closed. I need you to please remove us from your list of iwing you money. I understand, you may make money via fake leads to charge us for work we never agreed on. I'm warning you to keep our names and number off your fake leads business. I feel very stress. You guys are adding more anxiety on us, we are feeling sick. I'm not sure what part of no you don't understand, we do not and refused to do business with you. My husband is still getting calls. He almost ended up in the hospital due to the phone kept ringing nonstop. You are talking about anxiety, I'm sure you may not know. You guys are forcing us to get into a lawsuit. If you do not remove our names, our number, and our business name that is not even open because of you. You are forcing us to get a lawyer for frauds, lies, inconsiderate, malicious people working for you. You will be served.
I do not owe you a dime. The account was supposed to be canceled, because we got our refund for a no satisfaction from your fake leads. I'm not sure how you don't understand the degree of problem you have caused us. This case will never closed until you remove our names and the o dollar business from that collection letter.
Thank you
Complaint: 21586226
I am rejecting this response because:
Sincerely,
*************************Business response
05/15/2024
We have been in communication with Junior and Sandrina as of April 17, 2024, with a complete review of their account. We have presented a fair and reasonable resolution to resolve their complaint. We regret that they are not wanting to accept the offer. We stand by our service; we feel we have exhausted all options to assist them. The offer is a standing offer they can choose to accept in the future. We consider this matter closed.Customer response
05/15/2024
please we do not owe you a dine. I'm not sure how you don't understand. I need you to provide us with the date of cancelation and the refund you gave us. We received our refund, with no longer interested on your leads. Pleasw orovide ud with any leads that we ever accepted from you after our refund. You caused my husband to get sick over this, he has anxiety and depression over your so call leads. I need receipt of my contract, the refund of non satisfactory of your false leads, and receipt of any leads that we accepted,with any job completed by us from your company. You are talking like you are doing us a favor. Lady we do not owe you. If you do not show us those receipt of acceptance and the dates of the contract, refunds, who we spoke to to let them know to lose our number? We will consult a lawyer. We will never stop, until you stop. Take my business name, my husband's name from your service, because your leads were fake.Again your leads were fake. I need you to back off, leave us alone, you already cause enough damage to us with a 100 phone calls a days calling us for fake leads after we took our money and never wanted to deal with anymore. We will nor ba k down. If you dare keep pressuring us to pay what we don't owe you next step will not be so friendly.
Complaint: 21586226
I am rejecting this response because:
Sincerely,
*************************Customer response
05/15/2024
And please, we are 2 grown adults and married couple. Stop referring us by our first names. Your emails are very disrespectful. What do you mean " you offered ******** and Junior"? Go back and read your emails. You are not talking about your mother and father, especially your kids. Have some respect. I'm sick and tired of you people, who have no respect for adults. I don't know who you are, telling us case closed. I *** need to answer your phone calls, nor call you back about your so call leads. As far as we concerned. We told you, no, we were extremely unhappy with your so call leads. We owe you no CALLs, we definitely do not need your service.Business response
05/16/2024
We do appreciate ********'s additional comments. We have taken another review of their account. After review, we see that her husband, the account holder, did think that he was receiving guaranteed jobs. It was fully explained before signing up, that he would only be receiving customer information and not guaranteed jobs. When he brought the issue to our attention, we immediately reiterated that we only provide leads in the form of customer information. We do not guarantee contacts or work. He did state he understood and agreed to stay on with a refund of his original membership fee and additional account credits. Following this conversation, he did continue to receive leads as agreed, but ultimately disputed charges for leads he agreed to receive. This has led to a delinquency on the account, and currently, $1,056.16 is owed as past due. We have made an offer to waive over half and offered $500.00 as the required payment to take the account out of collections. As this offer is more than fair, we will not be lowering the amount any further, and once paid, we will consider this matter closed.Customer response
05/16/2024
My husband Mr. ****** told you to cancel all. Him and I were very upset of your false leads. What exactly did we accept? Why will we call you and stated to you, we are very disappointed. We did not want to deal with you anymore. If I have to take this case to the knews and further, I'm warning you yo take my name off your stupid false leads that we do not have time for your lucrative business. We made it clear, WE DO NOT WANT AND STUOID LEADS. ACCOUNT REFUNDED AND CLOSED. SO WE DO NOT WANT ANY LEADS. LEAVE ** ALONE. IM NOT SURE WHY BBB IS DEALING WITH YOU. I DO NOT CARE, I DONT WANT YOUR MF BUSINESS YOU SO CALL LEADS. IM VERY UPSET. IF I NEED TO TAKE A LAWYER, IM WARNING YOU TO LEAVE ** ALONE. I REJECT PAYING A DIME. WE NEVER ACCEOR ANY LEAD FROM YOU POST OUR REFUND DATE. WE CLEARLY TOLD YOU TO LOSE OUR NUMBER. MY HUSBAND REPEATEDLY TOLD YOU NO, HE WILL NOT ACCEPT ANY DISCOUNTS, ANY BUSINESS FROM YOU. IM MAKING MYSELF CLEAR. KEEP IT COMING. STOP REFERRING MY NAME AS YOU KNOW ME. MY NAME IS MRS OR MISS. IM A GROWN WOMAN. IM NOT YOUR F. CHILD.
Complaint: 21586226
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I keep receiving texts from ************** stating i have an upcoming service, i have contacted **** and they have confirmed i have nothing. I have repeated replied that i dont have nor will i ever have an upcoming service with HomeAdvisor but the texts still continue. This company by continually sending texts after i have said to stop gives fraudulent vibes and is unsolicited harassment.Business response
04/11/2024
We thank ******* for bringing this to our attention and sincerely apologize for any inconveniences this has caused. ******* was set to receive a recurring service. We have cancelled the service to resolve this concern. Should ******* have any other questions, she is welcome to contact us again.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it terminates any further contact.
Sincerely,
*************************Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Home Advisor has charged my account for services that I didn't receive and they continue to attempt payment. I would like to be refunded $110.90,because I didn't receive any services from them.Business response
04/10/2024
We apologize for any frustration or confusion with the billing of ********'s account. Upon review of her account, we did not bill her for service in March due to her canceling the service before services were rendered. The last charge was in February for her cleaning. Her next scheduled service is on April 13, 2024. We have followed up directly for documentation showing any charges to her credit card in March. We ask that ******** contact our ************* team at ********************* or give us a call at ************** with the documentation we are requesting.Initial Complaint
04/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
January 31, 2024, I decided to utilize ***** ****** services with the hope of expanding my clientele base and fostering growth for my business. .Upon signing up for the program and paying an initial fee of over $280, I was promised access to leads ranging from $25.00 to $200.00, depending on the assignment. However, it quickly became apparent that the leads provided were not genuine opportunities for my business. However, to my dismay, on February 14, 2024, I received a bill totaling over $2700, a sum far beyond what I could reasonably afford as a new business owner.Upon contacting a representative to address this discrepancy, I was met with indifference and a blatant refusal to acknowledge the misrepresentation made during the sales process. However, my concerns were summarily dismissed, and no meaningful resolution was offered. April 2, 2024, from a collection agency, demanding payment of an inflated bill totaling over $5,880, with no explanation provided, including collection fees.I was informed that I had no recourse other than to settle the account for $4700, a sum that remains beyond my means. This heavy-handed approach not only exacerbates the financial strain on my business but also undermines any semblance of fairness or accountability on the part of ***** Leads.I am deeply dismayed by the lack of transparency, integrity, and customer service demonstrated by ***** Leads throughout this ordeal. It is clear to me that I have been subjected to deceptive and exploitative billing practices, which have had a profoundly detrimental impact on my business and personal well-being.I implore you to conduct a thorough investigation into this matter and provide me with a fair and equitable resolution. Specifically, I request that the unjust charges be waived, and my account be adjusted to reflect only the legitimate leads that resulted in successful closures for my business. Furthermore, I urge you to cease any further actions, such as reporting to credit agencies.Business response
04/10/2024
We are sorry **** did not work for ******. After receiving this complaint, we followed up and reviewed her account at length. We went over previous adjustments she made to increase their lead flow, there was an overview of the billing and what she agreed to when signing up for the service. Ultimately, we made what we believed was a fair offer, but it was not accepted. We are still willing to honor that offer if they contact us.Customer response
04/10/2024
Complaint: 21518579
I am rejecting this response because:
Im willing to take responsibility for the leads I closed, which amounted to 3-4 leads. However, I encountered difficulties in operating the system, and it felt like trial and error. It seems I'm now in a difficult situation due to misleading information. Many of the leads I received turned out to be scams, even when I used credits, as the numbers provided were incorrect or the leads weren't genuine. Some even claimed they didn't intend to submit a request.
I was under the impression that **** Leads conducts extensive investigations before forwarding leads, as I was assured when signing up. However, my experience differed greatly. Additionally, when I joined, I was informed that I would be billed $287 initially and then billed subsequently. Yet, I received a bill for $2000 within 14 days of becoming a member, which was impossible for me to generate revenue to cover, especially given the lack of genuine leads.
I believe it's crucial for your team to delve deeper into this matter. If myself and others are encountering similar issues, it raises concerns about the validity of the claims and the fairness of the system. I'm committed to paying for the legitimate leads I closed, but I urge you to investigate these discrepancies further. Thank you for your attention to this matter.
Prestij Enterprises, Llc
Sincerely,
***************************Business response
04/22/2024
We have reviewed ******'s account at length and in detail with her. We presented an offer that is fair and reasonable. She agreed to the terms and conditions of the **** network and utilized the service. We can not guarantee projects, and we do not offer refunds. The offer will be available to her if she does choose to accept it in the future. We want to wish ****** the best with her business.Initial Complaint
03/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Homeadvisor cheated on the lead price and tricked me to pay $575 for annual membership. They initially claimed leads will be between $20-$50. After I went through all the trouble setting up my account and paid the $575 membership fee, the leads came at over $100 each. Most of the leads are from non-serious customers. They refused to refund half of them even the ones from competitors asking if I want to join them. This is a fraud business. Need membership fee refunded and all bad lead fee refunded.Business response
04/08/2024
We thank ******* for bringing these concerns to our attention and regret to hear that her advertising experience was anything but positive. Throughout the course of the advertising campaign, ******* was awarded multiple lead credits to her account. In addition, the credit guidelines have been outlined to her via phone and in writing through the advertising agreement, which she has accepted. In an effort to come to a resolution, we have issued a refund of $287.99. We ask that she allow 5-7 business days to see the funds reflect on her bank statements. The account will be fully closed and we wish ******* the best in her future business endeavors.Initial Complaint
03/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Home Advisor a company that claims to get you in touch with potential homeowners for home improvement projects charged me a membership fee of $288 dollars which I agreed too. After getting my card information they started charging my debit card $42 a call for a projects that the customer claimed to be an hour and a half and I had no interest in doing. After calling Home advisor they told me they were charging my debit card simply for calling me and charging me. After telling them I wanted out of their so called service I received a debit loss of $197 dollars and then after 2 weeks of being done with the service and having cancel my debit card I received an email from Home Advisor that I owed them $307.99 and to pay up before they send me to a debt collector.Business response
04/03/2024
We thank ******** for bringing his concerns to our attention and apologize for any experience that has been less than favorable. ******** was provided with a written agreement which outlined all terms of the service, including the pay per lead billing process. He has accepted and agreed to these terms. We have made attempts to resolve ********'s concerns and have offered credits to his account, however he has opted to initiate multiple disputes through is financial institution resulting in an outstanding balance. In an effort to come to a resolution, we have waived the outstanding balance and his account is fully closed. We wish ******** the best in his future business endeavors.Customer response
04/03/2024
Complaint: 21484773
I am rejecting this response because:My experience with your so-called service was a cold call from one of your agents who baited me into your scheme of flat out stealing from me. After taking my Debit card information I started seeing cash withdrawals from **** leads. After calling your phone representative and asking what was going on they told me they were charging me for calling me with leads even before setting up their website. After checking the website, I found these calls were sometimes 42 dollars a call and stated the job would take an hour and half and had nothing to do with my trade. After wasting my time and money with them and having to call my bank multiple times, I called up to cancel this robbery only to be told by the customer service representative I owe an additional $204 dollars. After wisely canceling my debit card so they could no longer continue stealing from me I received an email from home advisor that I owed them an additional 304 dollars and threatened to take me to a debt collection agency. I want a letter stating I longer owe 304 dollars.
Business response
04/15/2024
We thank ******** for reaching back out to further discuss this matter. ********'s account is fully closed and we have resolved this matter. An email confirmation has been sent to him as of 04/15/24. Should ******** have any other questions, he is welcome to contact us again.
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Customer Complaints Summary
658 total complaints in the last 3 years.
100 complaints closed in the last 12 months.