Business ProfileforEberl Claims Service

Eberl Claims Service is subcontracted through our homeowners insurance with Geico. We purchased our home in 2021 and early in 2024, my wife and I discovered a leak coming from the ceiling of the downstairs basement. We immediately stopped using the shower where we suspected the leak may be coming from upstairs as it sits directly above where we discovered the leak. We saved to hire a contractor, and got two quotes, to determine the cause and fix the root cause of the leak. We discovered the leak originating form the shower pan/drain so we had to completely replace and rebuild the shower area, tile and all. This came to a total of ~$17,000 for both bathrooms and we tried to reuse as much of the original material as possible to keep costs down. *************************** from Eberl was dispatched and was the most disingenuous adjuster when thinking back on it. The outcome is that he 100% denied my claim for coverage and then proceeded to never tell me. I had to follow up twice with my insurance company to get any kind of explanation before they escalated it and ****** finally called me. This is the reason we have homeowners insurance. We bought a house, we discovered an issue with the house. And we took all appropriate steps to fix the issue. ****** is denying it because he said the previous owner or construction company was negligent. Well, if that's the case, why can't they go after them. Almost all house issues have some root cause and someone ultimately to blame. In this case we are not to blame because we didn't do the original work. This loophole to deny coverage is what is wrong with the insurance industry and this adjuster has poor tact, was disingenuous to my face, and unprofessional with poor communication following. This business is a racket and I will no longer do business with a company with poor business practices such as this and a company doesn't look out for their customers and leaves us as the victim with 0 accountability or remorse from them.