Business ProfileforAvalanche Harley-Davidson

I purchased a brand new Knightster Special and was sold the ****** maintenance plan. Although it states the plan is non refundable, the dealership failed to uphold the contract it sold me on and had me sign, yet intends on holding me to it. The contract states ****** Customers will be able to schedule regular services within 72 hours and receive regular scheduled services within 36 hours from the time of drop off. After doing more research, they are notorious for being backlogged for weeks. It was a deceptive sales tactic to sell me on a program with guaranteed timelines, knowing they wont be able to meet them. I had to schedule an oil change 3 weeks out and refrain from using my very expensive purchase because they didnt have earlier openings. I even tried calling daily to see if they had any cancellations, but even that amount of work clearly defies what was guaranteed to me in the contract. I was hit by a car that totaled my bike before I could even get service. When I went back to speak to the manager about my accident and getting refunded on all the programs I never got to use, he gladly refunded the tires program, but was not budging on the service plan. He said I signed a contract and its non refundable. When I mentioned the breach of contract, I was given a response not far from and so what?I would not have purchased the service plan had I known what the actual service time would be. The wording in the contract signed by both parties clearly outlines service, from scheduling to pick after service is complete, to no more than 108 hrs or 4.5 days. Selling a contract with time guarantee while knowing you wont be hold that guarantee is a deceptive sales tactic. Not refunding the plan after breaching the contract and me not using the contract, is bad business ethics. I request they resolve this issue by refunding the amount of the service plan to the lien holder, including the interest incurred up to the time it takes them to resolve this issue.