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Business Profile

Podiatrist

LEAP Foot and Ankle Specialists PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/25/24 I completed an online medical form in order to schedule an appointment with Leap. Part of the form contained medical insurance information which I completed. I was approved for an appointment and scheduled for a 6/3/24 appointment. I was also approved by Humana my ******************** insurance provider. Before the appt. I was handed papers to sign by **** the receptionist , that said I would cover all costs that my insurance provider would not. I was not given a copy of what I signed. ****************** gave me an exam, x-rays which she suggested I do. I told her that was fine as long as my insurance company would cover it and she said she was sure they would. I told her I needed a new pair of orthodics and what type I needed and showed her my old ones. She said it usually takes 2 or 3 weeks to come in. I paid half of the total $295 and told **** my insurance would cover the rest of it. On July 1st I called to find out what was going on with my order, **** said she would check and said they were in. I asked what my insurance had covered and she told me " you signed a paper to pay in full " , I told her my insurance was responsible for the rest of the cost, she said I was responsible for it and that I needed to bill my insurance after I paid for the orthodics. At no point in time was I told by anyone at Leap ( ***************** or **** ) that I would be responsible for full payment. I called Humana twice and they reached out to Leap and I called Leap on 7/12/24 and left a message but no-one from **** has returned calls. Leap is "in-network for Humana but they have not filed a claim for anything. **** was deceptive in not informing me that they would not accept my *************** plan which should have happened before I even made an appointment. Since I had to travel 2 hours from ********** to ******** and am ********************************************************************************************* good faith. A claim needs to be filed with my ******** health Plan.

    Customer Answer

    Date: 07/31/2024

    Leap foot and ankle called me today. We have resolved the complaint . Thank You, ***********************

LEAP Foot and Ankle Specialists PLLC is NOT a BBB Accredited Business.

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