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Business Profile

Property Management

CRT Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a tenant at ************* since May 2021. Unfortunately, my experience has been marred by significant disturbances from other tenants, which have severely compromised my family's safety and well-being. Despite multiple complaints and attempts to seek assistance, the property management has failed to uphold the lease terms, leading me to consider breaking the lease. I strongly urge potential renters to consider these management issues before making a decision, as the current situation has proven to be distressing and unmanageable

    Customer Answer

    Date: 12/18/2024

    I wanted to follow up regarding my complaint submitted on November 7th. I received a response from the Better Business Bureau, and I appreciate your attention to this matter. I spoke with **** **** from the property management company CRT, who informed me that he would waive the penalty fee as we prepare to move. He also assured me that our deposit would be returned, provided the property is left clean. We are extremely grateful for this consideration, especially since we hadn't originally planned on moving. This transition has been quite challenging for us, as we have had to manage a new deposit/rent while balancing school, work, first trimester of pregnancy and the added stresses of the holiday season. Your understanding and support during this time mean a lot to us. We also appreciate **** for this thoughtful gesture during this difficult period. 
    Thank you again for your assistance. 

     Best regards, 
    ******* ********

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep my whole deposit talking about deep cleaning when the unit was cleaned. I feel like the our discriminating against me because I am a section 8 and I am a young black woman I keep getting harassed by *********************** ******** it's like four other employees that work there on top of their attorney who actually threw her papers in my face they're highly disrespectful they actually kept accredited that I had on my on my rent for 1186 that they knew they had from section 8 and refused to give it back and then they took my whole deposit

    Business Response

    Date: 03/26/2024

    *********************** recently received her Deposit Disposition letter and refund. She is claiming that we are withholding unnecessary funds from her security deposit and is disputing the charges. Her claim is not valid, and we have the necessary documentation and/or pictures for the validity of the charges stated within the Deposit Disposition letter.

    When ***** vacated the property, she had an outstanding balance of $1,133 which includes past due rent, posting fee, and liability to landlord insurance. After a final walk-through of the property there was heavy cleaning of the unit,paint, and drywall repair throughout the until that were charged in the amount of $590.00. That brings the total charges to ***** in the amount of $1,723.00.The initial Security Deposit made by ***** was in the amount of $2,325.00. We gave ***** a refund check in the amount of $602.00. Per our banking records this refund check has been deposited.

    The claim that is being filed against us with the BBB is invalid. We have tenants that fall under section 8 (housing authority) and do not discriminate whether they receive housing assistance or not. The outstanding balance has been communicated with ***** on several occasions for many months and discussed thoroughly with her case manager within the housing authority. The accounting is accurate, and the proper refund was given to *****. 

    Attached you will find the deposit disposition letter and tenant ledger. Pictures exceed the amount allowed to upload but can provide through other methods if necessary. 

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overall lack of urgency and conveyance of inaccurate information.Tenant discovered buckling wood floors in kitchen (in March of 2023) due to a leak supposedly caused by faulty dishwasher. The homeowner decided to renovate entire kitchen. Work was due to commence on 06/5/23. However, work did not commence until 06/20/2023. Ecospace Property Management utilized an in-house handyman to complete the renovation, along with other vendors. Work is still not complete to this day and we, the tenants, are still without a fully functioning dishwasher and kitchen sink. Please know that we have a 1 year old and a 6 year old, and hand-washing dishes in a bathtub is unacceptable given the fact that full rent is being paid (we are living in the home as renovations occur). Approximately two weeks ago, the handyman left construction debris, trash, nails, staples, etc... in kitchen, which created a hazardous and unsafe environment for my wife and I, and our two daughters. Ecospace has an obligation to provide a unit/home that is fully habitable when full rent is paid (timely), and they have failed to meet that obligation. Also, they are very unresponsive and we now need our guest toilet repaired (after Ecospace sent out a technician on 3 separate occasions).I am seeking a rent concession (amount to be determined) and the property manager will not respond and/or provide any feedback.

    Business Response

    Date: 08/09/2023

    The tenant and our company resolved the issue.  The tenant stated that he was closing the complaint. 

CRT Management LLC is NOT a BBB Accredited Business.

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