Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Littleton Automotive over charged me on installing my front drive shaft on my 2005 dodge ram 1500 in 07/10/2024.They charged $909.43 to reapair it, but they installed the wrong part, on ****** for the part number comes up around $175, which they charged $652.37 for the ******* 02/18/2025 they installed a new one under warranty and charged me another $376.35 for the allegedly correct one. The shop that built the correct drive shaft stated that I needed a new rear shaft but Littleton Automative stated that I didnt need it.I took the 2005 dodge ram 1500 from their shop and to a different shop the next day, when they in fact installed the rear, much needed, driveshaft. As they were installing the rear drive shaft they stated that the front one which I invested over $1200 to repair, was too short. I could have taken it back to Littleton automotive, but I wanted to be done being overcharged, the shop that built the front and rear driveshaft told me to just stop by, they took the front driveshaft off, rebuilt it to the correct size and then reinstalled it for nothing saying they just want to treat people the way that they want to be treated.After having my truck in the Littleton Automotive shop for three weeks and paying over $1200 for the repair of the front driveshaft, it took another shop to make it right. I called Littleton automotive before I came to better business and asked them for a partial refund they said sure Ill have the owner call youThat was 3 weeks ago, so here we are

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just prior to July 27, 2024 I took my **** F350 truck in for service to this auto repair shop that I have used several times in the past 2 years. I thought I had an issue with the starter or battery and asked them to diagnose. They came back and told me it was an issue with my glow plugs and they needed to replace them. I asked them to go ahead with that repair. Over the course of the next several days my truck remained at their shop and they kept telling me that they could not "hook it up to the computer to flash the new glow plug control module". I finally told them I needed my truck, because it's the only vehicle I can use to haul horses and I needed it to get my daughter and horse to the county fair. They drove my truck, without my permission, to another shop 30 miles away on the day I told them I would be there to pick it up. When I got to the shop, my truck was missing. They finally came back from the other shop and still my truck wasn't fixed. I had to take my truck to the **** dealership where they told me Littleton used a faulty after market module and their fix - that I paid them $2516.65 for was worthless as the glow plugs and control module they installed didn't work, basically making my truck useless in the winter. The **** dealer had to do another repair of these same items and it cost me another $500.00. I wish to get my money back from Littleton Auto Repair. I've tried to contact them several times and they have ignored all my calls, voicemails and emails.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my mother's car for evaluation of repair in March of 2024. I was told that the ******* had issues and needed to be replaced. I was told the first resolution would be to replace the solenoid in the transmission and may bypass the ECM/PCU. After 2 months I was told it did not resolve the issue and they would have to replace the ECM/PCU (this part can not be replaced). 3 months after I was told this information, they stated it was no longer the ECM/PCU unit and that the car would be fixed with a new transmission. After waiting an additional 2 months, I was told they are still working on the vehicle. At that point I asked for them to discontinue attempting to fix the vehicle. I requested a call back from the owner *** about the troubles with fixing the car. I never received a callback and went to the shop after waiting and additional month. When I showed up, *** then told me the car was being test driven and fixed. I paid $1200 only for the car not to make it 5 blocks away from the shop. The car was never fixed. I then took the car to a different shop to confirm and was told this ECM/PCU can never be replaced being this computer can only be programmed during the initial installment. The part is no longer being manufactured. I was charged $1200 for service that costed $200. I was lied to from the beginning of service and taken advantage of by this business. When I requested a refund I was told the leave the shop.

• Initial Complaint

  Date:04/08/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took a 2007n Dodge Ram Truck in for repairs on 5/7/23. The wrong pairs were put in the truck causing it not to operate properly. The repair shop said that they would order the correct parts. And that the truck was safe to drive. On 9/3/23 the trucks engine failed due to the fact the wrong parts were used. The check engine light was always on as well as the oil pressure light. So, the driver had no way of knowing the engine was failing until the motored ceased. I have reach out to the company several times. I sent a certified letter on March 2nd. no response. I'm am attaching the demand letter which has in more detail the chain of events with dates etc.

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2015 Dodge ram Sport **** was in a car accident in June 2023 the rear end was damaged only I had my truck towed to Littleton Auto repair along with the insurance estimates report and the estimator went to Littleton Auto repair and inspected it again the repairs they attempted to do #1 replace axcel was not properly replaced it is 3-4 inches off #2 shocks parts around the axle that are visually bent they left They called me told me my truck was finished I could pick it up on inspecting my truck we had to o put the spare up under the truck and at that time I noticed my emergency brake lines were missing I was charged for I pointed out that my right front bumper was damaged it had hit or was hit by something they shrugged it off when I got in the truck and started it I heard a loud ticking and noticed a bit of smoke didn't think to much of it after all they changed the oil checked the air filter and thinking if it was a problem they would of told me then while puling out I was shocked I had no brakes I told the rep and he said they would look at it tomorrow when I picked up the old axcel I drove out and noticing my truck was runny rough and making a tick **** noice I stopped every thing about my truck was extremely off so i called the ** and he said he would send a tow truck we texted him the address we waited for 4 hours until i decided i would have to pay to get it towed back while waiting we checked the oil they charged me for an oil change but the oil was dirty and the oil filter was dirty after opening the hood We noticed two spots damaged on my hood it looks like a garage door was closed on it the problem is I paid for services **** plus 500 In towing that were not done at all and what was done it wasn't done correctlyas well as more damage done while in there care they sent me on my way with no brakes and the motor is blown with damage to the front bumper and was not able to drive it with parts missing and parts left taking apart with no concern of my safety and neglected my property while in there care

  Customer Answer

  Date: 10/27/2023

  After getting my truck towed to another shop as mentioned the axle was installed in my truck was forced in I know this because every thing around the axcel was damaged  and nentthe track or sway bar was bent the lower and upper rear control arms were bent the $700 custom air bags were taking off and not replaced as they were they gave me the air bags with parts from that set up missing.the emergency cable they took off was not installed correctly and is hanging  down and one cable is missing and the engine was blown lifters ,pushrods ,gaskets and oil change had to be properly repaired .The right front bumper was damaged it looks like the tried to repair it but failed ******* drained from my engine was red and watery

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/07/2023 my vehicle was towed to Littleton Auto repair LLC from my roadside assistance company and dropped for an inspection of the potential issues that were causing it not to run. I left an online submission with the information about what was going on with it and requested someone call me back to discuss the issues. I didn't receive a call the following business day they were open so I reached out. I received an answer of "we will get to it in a few days" a few days passed and hadn't heard anything, so I called again. I received the exact same response, except this time I was promoted for more information about what the issues were. I told them the vehicle would operate after sitting for hours but wouldn't operate if driven, turned off and then tried to restart within a couple hours. I replaced the battery and starter already on my own. I requested an estimate only because the vehicle isn't worth more than ***** and I made it very clear that I didn't want any work done to it until I received a quote estimate with the breakdown of charges and issues because I have a warranty on the engine that was put into the vehicle before I bought it back in March of 2022. I was assured they would email me an estimate first, I never heard back. I called a week later, now this is 06/18/2023, it's been almost 2 weeks since the vehicle was dropped with them. I called upset because I hadn't heard back and a mechanic by the name of **** apologized for his fellow mechanics lack of professionalism and communication. He said that he would diagnose it and get back to me but he believed it was a fuel pump issue, engine valve issue and that the brakes were really bad. He mentioned a large number and I said "the vehicle isn't worth that much and I don't want to do anything if it costs more than 2k. My dad said he would help but I will just sell it as is if it's too costly, it's only a **** Yukon and has no value" next thing I was sent a text that it's ready for pickup and I owe 6k.

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 930am appointment on Monday 03/06/23 for a diagnostic. Never even got to it Monday. Called tuesday around noon and was told it was in the bay and would call us in a few. Hours go by and we stop in. Now were told it hasnt even been looked at but should have some answers for us by noon Wednesday. We call around 3 Wednesday and are told they have an idea of a problem but will know for sure by noon Thursday. We hear nothing Thursday. Friday a bunch of phone tag and run around. End up saying we just want our car back and they charged us $144.96 to get our keys because they diagnosed a problem. I was scammed out of $144.96 and my car was out of commission for a week while they did absolutely nothing.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2017 the service advisor, *************************, told me that the bushings on my **** ****** Sienna were cracked and needed to be replaced. On September 15th 2017 I brought my in for the lower control arms to be replaced by Littleton Auto Repair. At that time ****** told me that there was a lifetime warranty on the parts and labor, invoice #****.In November of 2021 I brought the Sienna back to Littleton Auto Repair because the bushings on the lower control arms are broken. After inspecting the Sienna the service advisor said that the bushings are cracked and would be replaced under warranty. I brought the Sienna back the following week and the service manager ************************* said that the parts were not under warranty. He offered me a 50 percent discount on the parts and labor over the phone. When I came back to the shop to pick the vehicle up he said that he would cover the labor under warranty but not the parts and wrote me an offer on the receipt for the work that was performed in 2022, that has been uploaded.On the original receipt and on the Littleton Auto Repair website, it states that there is a lifetime warranty on parts and labor. I would like for the $1105.00 that I paid for the control arm cost of labor and material be refunded to me.