Reviews

This profile includes reviews for Rocky Mountain Reserve's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rocky Mountain Reserve has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rocky Mountain Reserve

  PO Box 631458 Littleton, CO 80163-1458

• 

  Rocky Mountain Reserve

  1221 W Mineral Ave Ste 202 Littleton, CO 80120-4544

Review Details

• Review fromCb B

  Date: 02/13/2025

  2 stars
  Will receive packets of information from company but never receive your actually HSA credit card. Agents on the phone are nice but definitely have limited recourses to work with and cant give you clear answers

• Review fromSamantha W

  Date: 01/27/2025

  1 star

  Samantha W

  Date: 01/27/2025

  I was just asked to send RMR a check for $40 because I included the protection plan when purchasing my glasses. So basically they need me to reimburse my account, containing my money, that comes from my paycheck, with more of my money from my paycheck because I would rather pay $40 for a protection plan than $400 for new glasses if they were to break. I signed up for the flex card so that I dont have to pay for sudden medical expenses, not to suddenly have to pay for medical expenses because this company decided it wasnt a good enough expense to use my money on. One of the most idiotic things I have ever heard. When our benefits open enrollment comes up for next year, Im declining the flex card and just saving the money myself.

  Rocky Mountain Reserve

  Date: 01/28/2025

  We understand the frustration when using *** money for medical expenses. The *** has made it clear that health FSA money cannot be used for "protection plans".  Health FSA money may be used for eye exams, eyeglasses, or eye surgery. If a health *** reimburses expenses that are not medical expenses it could put the entire plan at risk. 

• Review fromJennifer A

  Date: 11/12/2024

  1 star
  This company is beyond awful. Say goodbye to your time and money. It is a FIGHT, every single month, just to have my Florida Blue premiums reimbursed from my ICHRA account. I have been having the same issue from January 2024 and it is November 2024. Some months I spend as many as four hours calling and complaining. HR COMPANIES BEWARE- go with ANYONE else. My HR manager would say the same.

• Review fromJosh L

  Date: 10/04/2024

  1 star

  Josh L

  Date: 10/04/2024

  Joke of a company. Minimal email communication surrounding a transfer of payment platform - preventing me from accessing my funds which are on a now destroyed card. Called legacy company that managed that balance who told me they cannot provide full card number which prevented me from using the money that I worked hard for to pay for an already offensively expensive medical procedure. Stay away from this company they literally take your money and prevent you from using it, absolute joke and disaster trying to get in touch with someone who can remotely help. Every single individual involved in management at this company should be embarrassed - this isnt a retail company selling fidget spinners that nobody needs, its a company entrusted with being fiduciaries for your hard earned money so that it can be used to cover the gross expenses incurred in. Our already broken healthcare system. 1 star is too much, absolute joke of a company. ************** literally never give them a cent

  Rocky Mountain Reserve

  Date: 10/05/2024

  Earlier this summer we made a decision to change *** custodians. All participants had the option to keep their accounts with their old custodian or transfer their accounts to the new custodian.  All participants who keep their account with the old custodian had access to their accounts at all times. Those participants who transferred their accounts had the account frozen by the old custodian for a period of time while they transferred their account.  The time period the account was frozen was 10 days to two weeks. We apologize for this inconvenience. At the completion of the transfer all participants will have access to all of their HSA funds.  We apologize for any inconvenience.

• Review frommark b

  Date: 09/24/2024

  1 star
  I have tried to get my money from my *** account for over three weeks now. The customer service here is robotic. The same replies after 5 calls over three weeks " Our software vendor Elevate is working on my issues." "You are the only one experiencing this problem." If I am the only one they ought to be able to quickly solve the technical problem. If not, mail me a check for cynic out loud. These employees are very good at saying "I'm sorry. I apologize." Standard B.S. I want my money. The amount is $662.40 and is significant to me. They have made two recent transfers to my account without a hitch the last two payrolls. I ask why you are not able to send my first request of $662.40 and all I get is the same scripted answer. They refuse to allow my to escalate my concern to their manager or Director. They have stolen my money and won't send it to me!!!! If you are in H/R...don't ever, ever use Rocky Mountain Reserve-without a doubt the worst customer service I have ever encountered.I guess my next step is to file complaint of fraud with the Attorney General of Colorado.I only gave it a one star because the system required me to do so.

• Review fromJennifer E

  Date: 01/05/2024

  1 star

  Jennifer E

  Date: 01/05/2024

  Absolutely the worst customer service representatives around they dont deal with your money properly. They cancel your card without notifying you and you can never get anybody on the phone. Who knows what the h*** theyre doing absolutely terrible company any employer who uses them has got to be ignorant, or being paid off by them.

  Rocky Mountain Reserve

  Date: 01/07/2024

  We apologize you haven't had a good experience.  We answer every call with a live person and our hold times for 2023 averaged 13 seconds. We never cancel a card unless we notify an employer ahead of time. We don't have any record of an account with your name but please call our customer service at ************ or send me an email and we can look in to your account.

• Review fromIan L

  Date: 10/14/2023

  1 star
  1 star would be too much. This is absolutely the worst company I've encountered in the benefits space.I was part of a reduction in force on May 24. RMR's service before that was bad, but since then, they've been truly horrible. RMR does not administer ***** in my situation, but I still had an FSA and that they do administer. Every month, at the start of the month, they have suspended my FSA, and I've had to argue with them to get it reinstated. This despite their having been contacted by the COBRA administrator and myself every month.Today, I tried to log in, and was not able to. Their "security" demanded I enter a code. A code that would only be sent to my previous employer email address, despite having updated my contact information in their system approximately 3 months ago. So, I have been paying every month and cannot access the money that is rightfully mine. While I'm sure they didn't do it on purpose, the net effect is that they have stolen my money. Again, not on purpose, that absolutely horrible customer service and poorly designed systems. If any employer of mine in the future does anything with RMR, I will refuse that particular benefit. This experience has been that bad.

• Review fromM M G

  Date: 09/18/2023

  1 star

  M M G

  Date: 09/18/2023

  This company has absolutely no fraud protection for your personal information and or money. My entire ************** Account was wiped out by fraudulent activity which they could not determine the source. When contacting this company a standard, canned response were looking into it was provided each time.

  Rocky Mountain Reserve

  Date: 09/19/2023

  We appreciate that fraud can be frustrating. The account that ********************** has that we administer is a Flexible Spending Account (FSA) not a ************** Account. It was reported by her and it appears there has been fraudulent transactions with her FSA.  We administer over ****** FSA accounts and have had 3 individuals with fraudulent transactions this year. We work very hard to eliminate fraudulent transactions. In this case we have canceled and sent 3 new debit cards to **********************. All 3 different cards were used for fraudulent transactions.  We know the vendor the cards were used at and we are working with our debit card processor to verify and reverse the fraudulent transactions and feel confident we can recover all lost monies from the vendors. If we can't recover the funds we will make the account holder whole and reimburse them for any charges that are fraudulent.

• Review fromDavid S

  Date: 08/31/2023

  1 star

  David S

  Date: 08/31/2023

  The ******************** website was very simple to use to create a PDF of a request for a HSA trustee to trustee transfer from Rocky Mountain Reserve to Fidelity. Due to RMR staff incompetence they rejected my first request because they did not know how to read the very simple instructions. I had to resubmit it a second time for them and call several times for them to finally send the check to ********************. RMR staff are likely poorly trained on how to proper submit the paperwork needed to transfer HSA funds from one trust company to another. Evidence to support this comes from the letter Fidelity sent me after they finally got the check in the mail from RMR. The letter from Fidelity to ******** " Please request the previous financial institution to provide the following information on letterhead: Customer Name, Decedent Name, Fidelity account number, Type of account being transfered HSA, **** **** etc, Check amount, Check number, confirm this is a non-reportable transfer of assets, letter must be signed by the previous financial institution Sincerely, Fidelity Intestments" It has been several months now and I have called and emailed them and submitted to the the letter with the instructions on how to fix this. These type of errors and blatant disregard for the proper way to maintain, secure, and transfer money highlight the need to audit and review RMR financial practices. Continued practice like this jeopardize Rocky Mountain Reserve and *********** Saver Primes' accrediation.

  Rocky Mountain Reserve

  Date: 09/01/2023

  We appreciate the feedback and apologize for the frustration. We receive transfers of hundreds of HSAs every month. We transfer some HSAs but have a much smaller volume of transfers to other custodians. We'll work with our HSA custodian to improve the process and communication when transferring HSAs. We're also reviewing the phone interactions and training of our support team members to improve supporting the transfer of HSAs. All support team members are employees of Rocky Mountain Reserve and located in the US. We try to answer every call with a live person who is knowledgeable and can quickly resolve participant questions.  

• Review fromMichael M

  Date: 08/22/2023

  1 star

  Michael M

  Date: 08/22/2023

  This company administers my retirement COBRA health insurance, which started July 1, 2023. They sent me a letter on April 18, 2023 explaining the amount due by July 1. The letter also states that there is an ******************** of 45 days, and ************************ of 30 days. I sent them a check in April, but made a mistake in the amount written out in words so that the amount cashed was $300 short. I was out of the country for 8 weeks, returning a June 29 to find a letter stating that my account was being terminated.I immediately called the number on their website and was told that due to some special exception relating to the ***** emergency, I had until July 10 to send in the amount due. On July 1, sent in a check for the $300 plus the full August premium. It is now August 22, and the check has not been cashed. I called on July 19 and spoke with ******, who told me that they could not locate my check. I spoke again with ****** the next day, and in the middle of the call the check was located, but could not be deposited until my account was reactivated. I have called and spoken with representatives on August 4, 21, and 22, and each time am told that the account manager *** needs to open my account and that I will be called back. I have never been called back. Today, it seems they are having trouble locating my check yet again.The website makes it seem that automatic payment of premiums incur a $20 fee. On one of the calls, I was told that this is only for credit cards, and set up payment from my bank account with no fee. Why can't this company make it clear and easy how to pay them?

  Rocky Mountain Reserve

  Date: 08/28/2023

  We apologize for the frustration locating and depositing your check. We're working with your insurance carrier to make sure your coverage is reinstated effective July 1, 2023.