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Business Profile

Heating and Air Conditioning

The HVAC Mechanic Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called *** Mechanical after researching HVAC companies in my area that could install a Unico System. I had researched this system and only two companies in ****** were experienced to install this system. There were two phone numbers on the *** Mechanical website and the mobile number was the only one that worked. A guy name ************************* answered and I scheduled him to come out on October 31 to give me a quote. After he walked around in my house he said it would be a fit for him. I asked him how much to get started and he said $10,000 to start. I stupidly wrote him a check and asked for his business card. His business card did NOT say JG Mechanical - it said HVAC MECHANIC. I asked him about this and he said he parted ways with them after working there 20+ years. Again I stupidly moved forward with him even though I had red flags. I figured he knew his stuff. I asked him to send me a quote. A day after he left I wrote him and asked him again for a quote and to make sure to include *******. He wrote back and said we didnt need to pull permits. I said that we had to pull permits and he said he would get one but that I would have to find my own electrician. After this conversation I couldnt sleep at night. The next day, Nov 5 I wrote him and canceled the job and that I would like a refund of my money but that I would pay him for his time. He wrote back that he would keep $2000 for his time and restocking fee for what he had purchased. I agreed thinking if I got $8000 back I would be lucky. He promised to pay $5000 and the rest later but I never heard from him. I wrote him and offered him another $1000 if he would pay me $7000. He agreed of course but never sent the money. We have gone back and forth since then me writing him and he not responding. I finally wrote him and said I am wanting the full $10,000 back or Ill have to take further steps. *** made a lot of stupid mistakes here but I tried to be gracious to him to no avail. What can I do to recoup $?

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