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Complaint Details
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Initial Complaint
10/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On or about 8/30/2024 I inquired about an I-beam metal building. After being rushed to sign a contract and send my NONREFUNDABLE DEPOSIT for a BASIC building plan, the extra's such as windows and doors will be ridiculously overcharged while your deposit is held hostage. The company shows exclusively the "RED IRON I-BEAM" frame construction in ALL the gallery photos...which is what I wanted. However, after the contract was signed and the final plans were sent, the deception was slipped in. They quoted me for a less quality C-Channel framed building without disclosing any discussion that such a product even existed. All solicitations were for the I-beam frame not the C-Channel frame. They even sent a PDF file of a I-beam framed building noting the "all I-beam" construction and the various color options which I can now pick from. DECEPTION!!! I called and every time was sent to voicemail. Finally talked to ***** *******, executive VP and explained the deception and he said the company just started to offer that product for the last year. I said it would have been nice TO DISCLOSE THAT!!! ***** then offered to sell me the building that I originally thought I was already under contract for for an additional $19800.00!!! I requested my deposit returned because of the deceptive sales tactic and was denied. See you in court!!! Complaints being filed with the ************************ and the Attorney General. This company has a history of deceptive sales practices and have had suits from the Denver State Attorney General from what I have read. Proceed with extreme caution.
Business response
10/10/2024
We have left messages for Mr. ******* attempting to resolve this matter, unfortunately we have not received a return yet.Customer response
10/11/2024
Complaint: 22389549
I am rejecting this response because: I have received voicemail from ***** ****** twice however, I work 3rd shift and unavailable for a discussion when he calls. I have responded to his voicemail with a call to his office at approx. 11:30 PM on 10/10/24 and as expected, I got his voicemail. I informed Mr. ****** that I had discussed the matter with Executive VP ***** ******* and was at an impasse. The original $65,724.94 was the price for what I believed was the RED IRON I-BEAM building, and not a ***** more. I believe under those circumstances, it should be that price or refund my deposit for the deceptive sales tactic. Email, is most likely the only form of communication, of which General Steel has.
Sincerely,
**** ******Business response
10/18/2024
General Steel and Mr. ****** have been working together for the past week and have reached an agreement.
This matter is resolved.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.