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Complaint Details
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Initial Complaint
01/25/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
We put $50,000 deposit on a steel building and components (11/27/2024 and 12/17/2024). We were told that the official blueprints would take 4-6 weeks. We repeatedly asked for the official engineered drawings needed for our lender, to apply for the building permit, and for others to create the foundation, electrical, mechanical, and plumbing plans. We received the shipping documents on 12/31/2024 and were told we needed to sign and return by 1/8/2024 to avoid an increase in steel price. Without the official blueprints, we could not go further. We sent several emails indicating our need for the blueprints and kept getting the threat of signing before receiving the blueprints. When we did not sign the shipping documents, the blueprints were ordered and expedited (1/9/2025), and we received them 1/22/2025. General Steel charged us an additional $7,262 for steel price increase. Had General Steel provided us with the blueprints in a timely manner, we would have avoided the price increase. We have multiple email communications indicating our need for the blueprints and General Steel not even ordering them. We feel the delay was to increase our price.
Business response
01/29/2025
Hello *******,
Upon receiving this from your office we reviewed Mrs.Hilsons account, and a discrepancy was discovered with her paperwork, this error has been corrected, and new paperwork has been sent to her for approval.This matter should now be considered resolved.As always, should the BBB need anything additional, please feel welcome to call,
Thank You,Customer response
01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
10/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On or about 8/30/2024 I inquired about an I-beam metal building. After being rushed to sign a contract and send my NONREFUNDABLE DEPOSIT for a BASIC building plan, the extra's such as windows and doors will be ridiculously overcharged while your deposit is held hostage. The company shows exclusively the "RED IRON I-BEAM" frame construction in ALL the gallery photos...which is what I wanted. However, after the contract was signed and the final plans were sent, the deception was slipped in. They quoted me for a less quality C-Channel framed building without disclosing any discussion that such a product even existed. All solicitations were for the I-beam frame not the C-Channel frame. They even sent a PDF file of a I-beam framed building noting the "all I-beam" construction and the various color options which I can now pick from. DECEPTION!!! I called and every time was sent to voicemail. Finally talked to ***** *******, executive VP and explained the deception and he said the company just started to offer that product for the last year. I said it would have been nice TO DISCLOSE THAT!!! ***** then offered to sell me the building that I originally thought I was already under contract for for an additional $19800.00!!! I requested my deposit returned because of the deceptive sales tactic and was denied. See you in court!!! Complaints being filed with the ************************ and the Attorney General. This company has a history of deceptive sales practices and have had suits from the Denver State Attorney General from what I have read. Proceed with extreme caution.Business response
10/10/2024
We have left messages for Mr. ******* attempting to resolve this matter, unfortunately we have not received a return yet.Customer response
10/11/2024
Complaint: 22389549
I am rejecting this response because: I have received voicemail from ***** ****** twice however, I work 3rd shift and unavailable for a discussion when he calls. I have responded to his voicemail with a call to his office at approx. 11:30 PM on 10/10/24 and as expected, I got his voicemail. I informed Mr. ****** that I had discussed the matter with Executive VP ***** ******* and was at an impasse. The original $65,724.94 was the price for what I believed was the RED IRON I-BEAM building, and not a ***** more. I believe under those circumstances, it should be that price or refund my deposit for the deceptive sales tactic. Email, is most likely the only form of communication, of which General Steel has.
Sincerely,
**** ******Business response
10/18/2024
General Steel and Mr. ****** have been working together for the past week and have reached an agreement.
This matter is resolved.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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