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Business Profile

Mortgage Lenders

Right Path Housing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold my mortgage to another servicer who charged us an additional $419.33 on our first payment. If they are withholding our escrow to cause an increase, that needs to be sent to the new servicer. If there was a mistake in paperwork, that needs to be corrected ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted 11/2022 via fax and/or email modification application, 2 payroll stubs, bank statement info, *** payment amount confirmation. I received confirmatuon in Dec/2022 they received all documents and would be reviewed. Told me to expect notification in the mail with agreement details early in Jan./ 2023. I waited and when heard nothing called custoner service to inquire. **** sent me letter couldnt read *** info sent. I did not receive that notice in mail, no email or phone call. All of which lender has. I resent the *** information again via email, same way as instrycted to do so last time. I followed up asked specifically what status is? Told me nothing else needed, was being reviewed. I then get a letter dated 3/9/23 saying pay past due of 24, ****** by 5/1/23. I called asked about what was happening now. Told me to submit request for modification AGAIN in portal. I did reluctantly since still waiting on November appkication! Today when called, asked to to verify my address and preferred payment method. I had spoke to them gave exact information already. BUT TODAY TOLD ME UNDERWRITING REQUIRING ALL NEW APPLICATION, BANK STATEMENTS, PAYROLL INFO, *** FEE INFO.! Why I asked, you've had since 11/2022? Why all new info? What happened to original application, info sent? Tried to say not received in time, but I have letter from 12/2022 saying application, requirements completed and bein reviewed. I do not understand how this company can be do unprofessional. I can't win, and only recourse is to pay them or refi to get new lender. Thank you, *******************************

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mortgage was transferred to Right path servicing in June I was to make a payment in July of $ ****** my monthly payment. I made a payment on June 23, 2022 for $500.00 and another payment of $200.00 on July 6, 2022 and they put the $500 on my principal and I told them that was. It correct the refuse to move it and now telling me I am behind. Have contacted them on numerous occasions and they refuse to move the money to the rightful place.

    Business Response

    Date: 08/02/2022

    This is the wrong company

Right Path Housing is NOT a BBB Accredited Business.

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