Business ProfileforTransport America Moving Services

The first issue I had was they quoted me a price of $1798 after I explained I had located another local company that quoted me $1800. They price-matched and provided me with a pickup date & drop-off window of 7-14 days. As we moved closer to the date and time of pickup, I received another call stating they would need to go over my items and then requoted another price with a $700 increase, Upon the date of pick up I never received the 30-minute out call, so I called to confirm they were still headed my way. As I explained, I rearranged my day, in order to be present at pick-up other than my brother. They confirmed 6PM. I agreed to the 3 hours delay. The nice movers showed up, apologized, and loaded my things onto the truck. As the time approached the 7-day ***** I reached out to confirm things were still on track, and I was set to receive within the next week. Rep stated I was at the top of the to-do list and would receive my things within the 14-day window. It is now 2 days until that window, so I, of course, called to confirm I am still on track and all was well. The rep stated she was reaching out to dispatch to confirm the delivery details. Once I received the update call, the rep stated, "The truck that went out to my area left yesterday but was too full for my items, and I was next on the list." I stated no worries, as Friday is my window end date. The rep then begin to loud talk me and argue a window is not a definite delivery time frame and I was going to be alerted of when I would receive my furniture. I expressed my disappointment and she continued to what felt like make it my problem I then stated this is terrible customer service and I do not appreciate her talking over me very aggressively in a loud pitch. The rep then stated, "I am trying to help you," once again in an aggressive tone. At that point I decide to terminate the call because I am sure I did not deserve this treatment. This behavior is a reflection of this company and has left a sour taste.