Business ProfileforAutoTrek

I purchased my 2015 Dodge Durango SXT from Auto Trek, and a couple months after purchase I heard a clicking or ticking in the engine when I started my Durango, after being thoroughly mistreated when I mentioned the noise to ***** who was the associate that worked with me through the purchasing process, I finally made it to **** the service manager, and he looked at my car, sent me a ******************* and service comment stating that I needed rocker arms and lifters replaced as soon as possible. He stated at first that the vehicle warranty would not ensure the repair costs. I went back to the financial department again and pleaded my case to the dealership manager I dont recall his name, I believe it was *****. He apologized for the mistreatment, and had the repair started, lent me a vehicle (my Durango is the only mode of transportation I have), and I was out a car for about a week. When I picked up my car, I asked ****, as long as the repairs were complete and everything fixed I was happy to come pick up my car. Here we are 6 months after repair and the rocker arm and lifter needs to be replaced, and from what I have researched, should have been repaired in the first place along with the others. Auto trek once again has given me a very frustrating process to walk through, no warranty information was provided to me in written form, and my vehicle was serviced by **** again, Auto trek refuses to give me original receipts for parts purchased for the previous repair, and the current repair, when I went in to pick up my vehicle, the financial advisor would not allow me to leave with my vehicle until I signed a paper stating that I was going to be responsible for the charge of the deductible. My argument is this: I do not want my warranty to be ensured through autotrek, and need information on how to utilize this warranty outside of their care, and two, I do not feel responsible to pay a deductible for incomplete service from the previous work done.