Business ProfileforColumbine Animal Hospital, Inc.

Friday, 7 January 2022 @ **** MST To Whom This May ************* are two people I am making a complaint against this date. The name of the Veterinary establishment is: Subj: COLUMBINE ANIMAL HOSPITAL I was received by a "***!" This person was very casual with the reception of my call, when I was frantic for my animal's life. Laughing somewhat with other workers while answering the phone. My issue/concern is about my dog name *********** has been having his right elbow in need of constant care, cleaning, re-dressing Neros open elbow wound. His elbow has almost closed from being an open wound. Unfortunately, I need the Cefalexin medication to help him further.The *** was rude to me when I asked for a new prescription of the medication identified above. She stated casually again and did not have one bit of caring fiber relative to Nero needing another prescription, stating he will need to be seen.The *** brought to the phone a veterinarian named LP, while I was dealing with her terrible and unprofessional comment about my dog going to die, since I cannot bring him in and they were about to close. It is the weekend and Nero is in need of this medication. LP offered a 7 day supply, but took this back and dismissed Nero instead. LP and her subordinate did not care one bit to assist me for my dog's health. They have been Nero's veterinarian since 2010. They both reflected Columbine Animal Hospital in a terrible light.Both the *** and Veterinarian LP are not examples of "good" and "appreciated" veterinarian related professionals. There both were rude, uncaring and combative for no reason what-so-ever. It is my opinion/feeling, both women needing to be relieved from their position (s).A business will fail with the likes of these types of employees!

On Friday, Jan 7th at approximately 5:30pm, ************************* called requesting an antibiotic refill for Nero. The **** told him that the doctor who had seen Nero was not working today and there was an alert on Nero's record that he needed to be seen prior to giving any additional meds. ******************** became irate and demanded that she call in the antibiotics immediately. The *** informed ******************** that she would need to speak with the doctor that was working to make sure that she was okay with a refill and placed him on hold. The veterinarian reviewed the record and told the *** that she could tell him that we would refill the Cephalexin for a one week duration so that he would have time to get Nero in for a recheck exam next week. This patient had not been on antibiotics for two months at the time he called requesting more antibiotics. When the *** got back on the phone. ******************** said, " It took you f***ing long enough" and she explained again that she had to speak to the doctor before okaying a refill. Before the *** got back on the phone with ********************, the veterinarian told her that if he spoke to her harshly again to hand the phone to her. After he complained about being placed on hold, the *** handed the phone to the vet. When she put my ear to the receiver, all she could hear was yelling and swearing. She asked ******************** to stop yelling and informed him that he would not be allowed to treat our staff in this manner, and identified herself as the medical director. He told her she was being recorded and began yelling at her that he needed the antibiotic called in and that his dog was dying. She informed him that the doctor who had seen Nero last had placed an alert in the record that he was to be seen prior to any further dispensing of medication, but that she would call him in a week's worth of cephalexin to give him a chance to schedule an appointment for Nero to be seen. He continued to yell at her about how we had not helped his dog at all and that he was able to get the wound almost healed and just needed more medication. At one point he was yelling so loudly that she was not able to understand what he was saying and said, "Excuse me?" to ask him to repeat himself and he asked her if she understood English. He asked to speak with the doctor and she informed him that she was the doctor. At that point he continued to yell, telling her that I was treating him badly and that she needed to get out of the animal care business. She told him that it sounded like he needed to find another veterinarian to treat Nero because he indicated on more than one occasion that he was not happy with our care. He said he was going to ruin us on social media and put us out of business. Because he was constantly yelling and swearing at the staff, we decided to end the phone call by hanging up because he would not allow us to talk. He called again repeatedly and because we have caller ID, we chose not to pick up the phone. He chose to leave two highly inappropriate messages where he said he was going to *** us and ruin us and that we were "pieces of s**t". The *** answered the phone when another man called and he explained that "tensions were high because of COVID", and then ******************** could be heard in the background yelling again so she hung up the phone. She answered the phone again a few minutes later when a woman's name came up on caller ID and it was ******************** again asking for the spelling of the veterinarian's last name so that he could report her to the medical board. Because it was evening and dark, the staff did not feel safe at the clinic. We locked the front door and called the non-emergency line of the Jefferson ************************ and they sent an officer out. We explained the circumstances to the officer and played the phone messages for him. He filed a report and escorted the staff to their cars. He was going to call ******************** that night and tell him that he was no longer welcome on our property. The deputys name is **************, the case number is 22-294.To clarify, ************************* is not the indicated owner on record for Nero. His owner on our records is *********************. The veterinarian involved has never seen or treated Nero, so she has not met ********************* or *************************. She is unaware of the relationship between Nero's owner and *************************. We were willing to work with ******************** by doing as he asked and calling in a prescription for a week until the other veterinarian who saw Nero regularly was back in and could evaluate his chart, but due to his inappropriate behavior and treatment of our staff, we declined doing so.Due to the events listed above, ******************** and **************** were discharged as clients from the practice. They have been sent Nero's full medical record so that they may choose a veterinarian that better suits their and their pets' needs.

What a liar! You have your bad KARMA coming. He was my precious dog you worthless being! Nero was released to Heaven. You are a terrible money hungry trash veterinarian. I will tell everyone about your terrible service!