Business ProfileforAll Things Vain LLC

On September 24, 2023, I paid $375 to the business mentioned for three facial sessions with my normal esthetician, ******. I used one of those facials on November 4, 2023. I had a second appointment scheduled on December 9, 2023. At 7pm on December 8, 2023, I received a text message from the spa owner, ********, letting me know that my appointment the next day was cancelled. She told me that she would call me on December 9th to reschedule. She never called me. On December 20, 2023, I reached out to ******** via text message asking when I could expect to hear from someone since I still had credit with the spa for two facials. At that time she informed me that ****** no longer worked at the spa. ******** tried to reschedule, but made numerous excuses for why I had not heard from her like she promised. ******** mentioned being a single mom and how this is her busiest time of year and how she is booked for months. She also criticized ****** for taking time off of work. As a client who simply wanted a phone call back and an explanation for why her appointment was cancelled, I felt ******** was being combative and wasn't simply taking ownership for failing to call me when she said she would. When I expressed that to her, she proceeded to be rude with me and escalated the conversation. She blocked my phone number and then texted ****** making comments about me not being in a financial position to afford her spa so hopefully ****** could better accommodate me as a client financially now that she no longer works at ********'s ********** more than financially capable of affording the spa and have spent close to $5,000 there on services with both ****** and ******** in the last 12 months. These comments are rude, unprofessional, and completely uncalled for. This is not how you treat clients as a business owner under any circumstances. I would like my credit card refunded the pro-rated amount for the two facials I have remaining.