Complaints

This profile includes complaints for Fowler i25 Kia of Longmont's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fowler i25 Kia of Longmont has 2 locations, listed below.

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  Fowler i25 Kia of Longmont

  10258 E I-25 Frontage Rd Longmont, CO 80504

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  Fowler i25 Kia of Longmont

  10258 E I-25 Frontage Rd Firestone, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20, 2024, the engine of my 2023 *** ******** failed, and I immediately had the vehicle towed to the dealership for diagnostics and repair. Despite repeated attempts to resolve the issue, I have been without my vehicle for 55 days, and the situation remains unresolved.From the beginning, I was given false information by the dealership, including claims that the engine had no oil and sludge was found in the oil panstatements that were later proven false. It took significant effort on my part to convince the dealership to conduct proper diagnostics, which revealed that the engine failure was likely due to a connecting rod or crank failure, a clear manufacturer defect.I have had minimal and inconsistent communication from the dealership throughout this process, and there has been a complete lack of urgency or care. Despite requesting a loaner vehicle multiple times, I was only recently added to the loaner list after persistently pushing for it. Even now, there is no clear timeline for when my vehicle will be repaired or when I will receive a loaner.This extended duration without a vehicle has caused significant inconvenience and stress. I am requesting the BBBs assistance in ensuring that *** and the dealership resolve this issue promptly, either by expediting the repair under warranty, providing a loaner vehicle immediately, or reimbursing me for rental costs. I am also considering legal action if there is no immediate progress.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 08/15/2024

  Dear Better Business Bureau,

  In regards to complaint ******** ***********************************, I have attached the correspondence between the shop *******, *** tech support, and service manager.  ********************** will be receiving an engine repair as a goodwill/warranty gesture from *** ************* My understanding is the part is on order from ***.  They have acknowledged it is in stock.  Once received, we will arrange installation.  Fowler does their best to accommodate all customers with loaner vehicles.  This expense is largely absorbed by Fowler when possible.  There are policy parameters when a certain amount of rental days are reimbursed back to the dealer by the manufacturer for warranty repairs.  Normally, it matches their guidelines for the repair itself.  Fowler will do their best to supply a rental when it is available.  Also, we can submit the rental car charges to *** for reimbursement.  I will be upfront and say we have not had much success with *** ************** 100% of the entire rental expense.  We will certainly try.

  On behalf of Fowler *************** and Fowler *** of Longmont, we apologize for the amount of time this repair case has taken.  Our shops do their best to accommodate all of our customers in a timely fashion.  This has certainly exceeded normal time parameters given the information *** was requiring to cover the repair under warranty.  

  Kind Regards,

  *****************************

  Fowler ***************

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me, minus the fact that I have yet to receive a loaner. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:03/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this business on 3/11/23. The finance department claims to have transparent pricing with signage posted internally and a survey sent post-purchase specifically asking to rate their transparent pricing. The employee in the finance department that helped me and my husband offered us extended warranties and verbally stated they would be $35.00/month. He stated this number several times during our conversation. He also stated if we purchased the $35.00/month extended service warranty and windshield coverage, he would add tires/wheels and internal leather/external paint coverage for free. He stated multiple times the total would be $35.00 added to the monthly payment. He never reviewed on paper the numbers. We took his word verbally. After the fact, we were provided a jump drive detailing the breakdown of our loan with our electronic signatures, and my electronic initial was placed on a page with the specific breakdown of the warranties, which I was never shown during our verbal discussions. The total monthly price of the warranties comes to $84.00/month, well over the stated price. I am sick to my stomach to see that my initials are on that page when I was never shown those numbers. We called that same day to contest the amount of money and my signature and have not reached a resolution. We spoke with the manager of the finance department and the employee that helped us several times to better understand why the numbers were misrepresented and have not received an offer of a full refund of the warranties. We feel completely taken advantage of with this company.

  Customer Answer

  Date: 03/14/2023

  Hi there, 
  
  I wanted to follow up on the above case. I was contacted by the general manager and he resolved the matter for me to my satisfaction. It was obvious he cares about his customers and was able to refund the amount of the warranties, refinance the loan, and also plans to follow up with the finance team. 
  
  I know it says my complaint cannot be deleted, which I understand, but I did want to provide resolution so that resources are not wasted. 
  Thank you. 
  ******* ********

• Initial Complaint

  Date:10/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on Kia Telluride from Fowler Kia on 3/7/2022. At that time, I also purchased an extended factory warranty from the dealership. On 4/8/2022 I decided to cancel the warranty, contacted the dealer, and submitted the cancellation form they provided me (copy attached, along with screen shot of email). After a few weeks, I contacted the dealer again to check on the refund/cancellation and was informed it would still probably be a couple weeks before it was processed. Waited until 8/15/2022 to contact the dealer again and was asked to resubmit the form and any related emails so the issue could be looked into. The dealer never contacted me with an update so on 10/10/2022 I contacted them again via instant messaging and was told they couldn't see the cancellation in their 'system', but they would get their 'team' on it. During that conversation I told the dealership that I expected to hear back from them within two days with conformation that there was progress, but of course never heard anything.

  Business Response

  Date: 10/19/2022

  Dear Better Business Bureau,

   

  In regards to case #******** Mr. ****, Catie B******* our Director of Finance and Insurance, spoke to the customer.  He mentioned he had refinanced the loan.   He is emailing a copy of the lien release or the payoff letter and Fowler will issue a full refund.  A copy of the check will be provided before the refund is mailed.

   

  On behalf of Fowler Kia of Longmont and Fowler Holding Company, we apologize for our mistake.  Please contact us if there is any further assistance needed.  

   

  Kind Regards,

   

  ******* *******

  Fowler Holding Company

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:05/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2021 I contacted this Kia Dealer for a quick quote over the phone. I insisted many times that I didn't want to start receiving marketing from them once I provide with my information such as my address. They confirmed they won't use my address for any marketing but just to provide a more accurate quote for a new car. Well, for months now I have been receiving postal ads from Fowler Kia of Longmont, totally ignoring my request. I am attaching the last one I received.

  Business Response

  Date: 05/13/2022

  Dear Better Business Bureau,

   

  In regards to complaint #********, we apologize for Mr. ******** experience with Fowler Kia of Longmont.  Our Director of Digital Marketing has reached out to all of our third party vendors to remove Mr. ****** from their date bases.  During our research we discovered the mail piece Mr. ****** received by snail mail, resembled an offer direct from Kia.  We are still working to find out how Kia received his information.  Our vendor who does a like mailer for us indicated he was not in their data base from us.

  We will diligently work to eliminate all solicitation in our control. Once again, on behalf of Fowler Holding Company and Fowler Kia of Longmont, we sincerely apologize.  

   

  Kind Regards,

   

  Charles G******

  Fowler Holding Company

   

   

  Customer Answer

  Date: 05/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me as long is mantained. I will reopen a case if I keep receiving postal mail.
  
  Regards,
  
  ******* ******