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Business Profile

Clothing

Joyfolie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

Customer Review Ratings

2.33

Average of 30 Customer Reviews

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Review Details

  • Yelena K

    Date: 02/28/2025

    ?? Will not take returns. I've bought so many items from them over the years. Recently I bought three dresses for my girls and asked to return one within the time frame of 30 days and still denied and won't return. I am charging back with my cc. Dedicated customer LOST.

  • Amber O

    Date: 01/31/2025

    Fraud. Ordered 4 dresses. Made sure not to order ones that were listed as non-refundable because this was my first time using the company. When they arrived I didnt like any of them. Very cheap and from *****. I went on the website to start a return and the website is conveniently down. When you email the hey do not reply. Will be reporting to my bank as fraud if I dont hear back asap on how to process the refund.

  • Maygan M

    Date: 01/17/2025

    ******** customer service! I ordered a dress at full price but used a coupon code promoted on their site to get $11 off. After arriving the dress was too small. When I tried to return, they refused and said that they will not refund when coupon codes are used and would only issue me store credit. That policy is buried in the fine print on their site and its so distasteful to offer promo codes prominently on the site, knowing you will not give customers their money back! Very shady and unethical. In my case, they don't even offer a larger size so a size change doesnt even help me. Refund people's money!

  • Cameron K

    Date: 09/13/2024

    I love the products Joyfolie is creating! Their products are well made, unique, true to size, and shipped timely. I have purchased/worn almost every type of item they sell (tops, dresses, shoes, hats, etc.) All are wonderful, ESPECIALLY the bridal line such a stunning set of unique dresses that will keep you looking stunning and comfortable on your important day!

  • Taylor T

    Date: 09/12/2024

    Joyfully is my go to for special occasion dresses. Every fall my family does a photo shoot for our Christmas card and every year I pick a joyful dress. Quality and service are always great.

  • Shayna B

    Date: 02/19/2024

    Shayna B

    Date: 02/19/2024

    They offer you a first time user discount code but neglect to tell you that then you lose your right to a refund - you can only get a store credit or exchange for buying at a discount! Cannot recommend as they are not clear about this when checking out. Nothing fit so I am now having to sell secondhand to get my money back. Terrible customer service.

    Joyfolie

    Date: 02/20/2024

    Thank you for sharing your feedback with us. We understand that oversights can occur, and we appreciate your understanding. Our policies are clearly outlined on every webpage and during checkout. To address your concerns, our customer service team has reached out to offer return support. Additionally, we are more than happy to provide personalized fit assistance as needed. Feel free to respond to our outreach so we can take care of you in these ways.

  • Jennifer G

    Date: 12/17/2023

    Jennifer G

    Date: 12/17/2023

    The worse. Please please do not buy from them. The material they use and the quality of the product is the worse! They make you pay for the return, and no guarantee they will refund you the money.

    Joyfolie

    Date: 12/18/2023

    Thank you for sharing your thoughts about your recent experience. We're truly sorry to hear that the material didn't meet your expectations. Please feel free to reach out to our support team. We are dedicated to diving into the details of your concerns, and we always take a look at what we can offer as a personalized solution. We genuinely appreciate your openness, and we're committed to earning back your trust.

  • Kassidy I

    Date: 12/07/2023

    Kassidy I

    Date: 12/07/2023

    **************** is awful, quality is extremely inconsistent. Your order might get delayed for an unspecified length of time with no explanation or warning. Nothing is returnable so good luck of your item arrives damaged. They don't make exceptions even when they are at fault. Scummy

    Joyfolie

    Date: 12/11/2023

    Hello *******, We genuinely apologize for any inconvenience caused by the processing delays you encountered. We realize our checkout notification may have been missed. It is understandable that this oversight, combined with an unexpected delay at our third-party warehouse, has contributed to a disappointing experience. With any situation, we are always looking at how to improve so that these situations are kept to a minimum. If you decide to return any items, our customer support team has emailed to assist you with the process. Your understanding and patience have not gone unnoticed, and your satisfaction remains our top priority.

  • Valerie S

    Date: 11/14/2023

    Valerie S

    Date: 11/14/2023

    Crappy return policy. I ordered 4 dresses, all HUGE. When I went to return them within 7 days it took at least a week for someone to give me a return authorization. When they finally did it was only for 2 of the 4 dresses. They gave me a credit for the other 2 dresses, less than what I paid for them, their reasoning is that I had a one-time discount code therefore I wasn't qualified for a refund. Again- crap!!! The other problem is, their website ***** and is super slow to use, so it is hard to tolerate. Honestly, I just wanted my money back since none of the dresses were worn, only tried on and well that would be a good return policy. The dresses were all really cheap material and smelled of plastic. I wouldn't be mad but I did deserve a full refund and I will not shop here again after having to use my "credit". Way better choices to make than Joyfolie when shopping.

    Joyfolie

    Date: 11/16/2023

    Thank you for bringing your recent concerns to our attention. We apologize for any confusion regarding the pricing details on the packing slip. The full MSRP is displayed, and the checkout discount is listed separately for transparency. I would like to assure you that our team responded promptly to your concerns and worked diligently to provide the necessary assistance. Returns processing takes 10 business days upon delivery as we work with a third-party warehouse that requires this timeframe. Rest assured that your returns were appropriately compensated. We value your feedback and are working to improve our communication to avoid any future misunderstandings.

  • Kylee J

    Date: 10/25/2023

    Kylee J

    Date: 10/25/2023

    This lovely company cares about their company and their clients. We purchased a dress for our daughter to wear at our wedding. We purchased the Lyra dress. She looked like a princess with the layered lace and brilliant marigold color. This dress was comfortable and draped so well on her. It was well made and lasted through the night without any issues. Joyfolie has a lovely story and we all love a beautiful story. We highly recommend them and will continue to purchase in the future.

    Joyfolie

    Date: 10/26/2023

    Hi *****, We are absolutely delighted to hear that you loved the little girl's dress you purchased for the wedding! Thank you for taking the time to share your positive feedback with us. It brings us immense joy to know that our product added a special touch to the wedding and that you and your little one were happy with your choice. We understand how important these moments are, and we are thrilled to have been a part of making them even more memorable.

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