ComplaintsforBC Services, Inc.

• Initial Complaint

  07/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am being harassed by BC Services for a bill from April 2021 by ************************** ER Physicians that was taken care of and removed by BCH because they let this bill slip through the cracks. They sent the bill me over a year and a half later, I called BCH, spoke with the head of the billing department and they removed all charges. Now July of 2024 BC Services telling me I am in collections for these charges. This harassment has to stop, they have nothing to do with these charges that were removed from my account. I spoke with BCH and I have no outstanding charges whatsoever.

  

  Business response

  07/26/2024

  We received your complaint and we appreciate the opportunity to respond. Your main concern relates to charges that you advise were removed. You want us to stop all communication with you. After review, we closed and returned the account to our client and the account is no longer with our office. We will cease further communication with you on this matter and if you have any questions we welcome you to contact our office at ************.

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been contacting myself and my husband. We have asked for proof of what we owe and what we have paid. We believe that we have already paid everything in full. but of course we have not received any proof or anything from this company. We are ok with paying something if we actually owe it, but dont feel we should have to keep paying for something we have not received any proof of.

  

  Business response

  07/11/2024

  We received ********************** complaint and we appreciate the opportunity to respond. We reviewed ****************** concerns and provided our response to her directly by email today. We are here to assist ****************** with resolution and welcome her to contact us directly with any questions at ************.

   

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bc health services keeps coming to my home and harassing me. Ive never received any bill or anything for the Er visit I had. Shell come to my house and camp out for long periods of time and leave threatening letters. I would like to work something out with them but not when they keep harassing me. I have no idea if its a legitimate company.

  

  Business response

  04/23/2024

  We received ******************** complaint and we appreciate the opportunity to respond. His main concern is that he continues to be contacted at his residence for something that he has not received information for. He advises that an individual continues to come to his home. After reviewing this matter, we spoke with **************** about this matter via phone. During a communication he verified his date of birth which did not match our records. **************** indicated that he has the same name as his father. We are removing ******************** address from our record to ensure that no information is sent to him. We will cease further communication with this ******************* who is the son with the same name. 

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  BC Services keeps harassing me for $588.80 and this matter was resolved with the ******** ******** of ********** ****** at the ******** ******** of ********* notified UC Health and asked to remove me from collections. I also sent notification to BC Services and they continue to harass me. I spoke with *********** at UC Health and he said they removed me from collections with BC Services.

  

  Business response

  02/06/2024

  We received your complaint through the Better Business Bureau and we appreciate the opportunity to respond. We take your concerns seriously and look to resolve your concerns amicably.

  UCHealth listed your account with our office on December 27, 2022 and we sent our first notice on December 28, 2022. After sending our first notice you contacted our office advising that the doctor was not credentialed at the time of the claim and as a result ****** would not pay. You indicate you should not be responsible and that the balance should be removed. After your communication we opened our review into the matter. After reviewing the account it was found that the balance should be adjusted off. Our client completed the adjustment and reported the adjustment to our office. You have no balance due. 

  
  In sum, our investigation and our clients review warranted an adjustment of the balance. Accordingly, the balance was adjusted and your account has a zero balance. We will discontinue further communication with you about this matter and if you have any questions we welcome you to contact our office at **************.

  Regards,

• Initial Complaint

  09/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have a collection debt with this company, that I am willing to resolve. Instead of sending me a notice by certified mail, they sent someone to my house to personally deliver me a summons that was not signed by a court clerk or contain a docket number. She did not identify herself as a process server. This is invasion of my home and property in an effort to collect a debt with a scare tactic. Im personally scared that someone will show up and harm me if I dont pay.

  

  Business response

  09/19/2023

  We received your complaint submitted through the Better Business Bureau and we appreciate the opportunity to respond. Your main concern is that you did not receive a notice via certified mail and instead received a summons from a process server. ************************************ listed your account on January 24, 2022 and we mailed our first notice to you at ******************************************************************************* on January 25, 2022. We received no mail return after sending that notice.

  We attempted to contact you by phone on 02/08/2022, 03/18/2022, 03/21/2022, and 05/23/2023 with no response. After receiving no communication we mailed a second letter on 08/04/2023 advising that our attorney was assigned to the account and to contact our office to make arrangements for payment. The second letter was mailed to you at *******************************************************************************. No return mail was received. After receiving no communication on the account, this was sent out for service of process to serve the summons and complaint. 

  You contacted our office on 9/11/2023 and advised that the account had been paid in full. Our review reflected that the balance remained outstanding with ************************************. In any event, you paid the balance with our office on 09/11/2023 and we reflect that you have a zero-balance due. If you have any questions we welcome you to contact our office to speak with a representative at ************.

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bc services began garnishment from me in April 2023, prior to this there was no notification given. The bill acquired was for my daughter, it is in both mine and her fathers name, unbeknownst to me her father was served in August of 2020 according to bc services, this company has stood by that their efforts to collect and service her father covers all basis and qualified as serving me as well, how? Her father never spoke of this with me, I was in the dark when I was blind sighted with a garnishment of $1600 per month. Upon bc services being service the bankruptcy on June 6th, they continued to garnish my wages and now they refuse to issue me a reimbursement, I have notified my attorney and the next step will be a sanction issued from the courts.

  

  Business response

  07/07/2023

  We received Ms. ******** complaint and we appreciate the opportunity to respond. ****************** filed bankruptcy on June 3rd.  We completed and mailed a release of garnishment and mailed it to ***************************** employer on June 8th. At that point our involvement with ****************** ceased, as we are precluded by federal law from taking any further action. As far as the payment that she references, it appears that Ms. ******** employer mistakenly submitted an additional garnishment payment to the court. The court forwarded that payment to us and we received it on June 27, 2023. We mailed that payment out to ****************** on June 27, 2023. We have discontinued our efforts against ****************** due to her bankruptcy filing.
  
  In sum, we discontinued our efforts to collect the debt from **************, sent the release of garnishment to her employer,notified the court and refunded the garnishment payment to ******************. This is all we are permitted to do under federal law. We have been in contact with Ms. ******** attorney and we encourage her to contact him if she has any further questions.
  
  Thank you,

• Initial Complaint

  06/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received communication from BC services a few weeks ago for a debt I am still in resolution for with UC Health. It's for over $2,000 from ER visit last year. I am willing to discuss this debt, settlement, and payment plan for the debt but there is a major problem. They are continuing to insist *********************** is included in this debt- he is not. He is not listed as a guarantor or debtor on ANY of my accounts. In fact, we only have to accounts in common they are loans (home/car loan)- that is all and we do not live in a community state. He has not had medical debts of any kind in several years- he is a 100% disabled veteran (retired) on disability and a fixed income. ALL of his medical bills are paid by the VA/Tri-**** and ********* I have told this company he doesn't belong on this debt and I have proof of this per the hospital but they have ignored my MULTIPLE WRITTEN requests (by regular mail and email) to remove him as he is not an authorized party to this debt and now lawsuit (the company has decided to *** and ignored me). Once his name has been removed to this debt then I am completely willing to talk but what the company is doing is flat-out illegal. They are not suing the right party and they did not serve me- they sent something in the mail saying they did which is a lie- no one tried serving me. If you are going to *** ******* make sure it is the right party- I've spoken with people high up in the hospital and they've confirmed he is NOT attached to MY medical bills and ANY way and they were at a loss as to why he was being ***d for a debt he clearly doesn't owe. Current balance owed: $2,237.69. Remove the incorrect party from this debt and I'm happy to discuss the balance owed.

  

  Business response

  06/14/2023

  We received your complaint submitted through the Better Business Bureau and we appreciate the opportunity to respond. At BC Services we take your concerns seriously and look to reach an amicable resolution. Your main concerns relates to *********************** being listed on your account. Our client listed **************** as your spouse. In accordance with Colorados Family Purpose Doctrine, **************** may be held responsible for debts incurred by his spouse. However, in an effort to address your concerns we will remove his name from the account and cease further communication with him regarding this matter. 

  To discuss settlement or payment arrangement please contact our office to speak with a representative at ************.

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an alert from a credit report stating I had potentially negative activity. After looking into it, I found an account from BC Services. I have never been contacted by BC Services, not by phone, email, or mail, so have no idea what this charge could be. I contacted the company that BC Services was supposedly collecting for, and they were able to tell me that my balance had been paid in full. Additionally, I do believe that by law, it is required to receive notice that debt is being transferred to a collector, which I never received. At this point, I was pretty sure this was at least an error, but gave them some benefit of the doubt. I called BC Services to solve the situation and they immediately asked for my social security number. I declined, and they claimed they were unable to help me as a result. Throughout the phone call I spoke to 3 customer ********************** agents each becoming more and more rude, providing me no information at all, eventually hanging up on me. At this point, I am certain this is a scamming operation. Very perturbed that this has gone so far as to impact my credit score, especially after no communication whatsoever from BC Services.

  

  Business response

  02/03/2023

  We reviewed *********************** complaint regarding our account number ********.  ******************* alleges that we did not contact her about the account. She also raises concerns relating to the account reporting to the credit Bureau and her communication with our representatives. At BC services, we believe the complaint resolution process is important and accordingly we worked to deliver a prompt and accurate response.
  
  On August 23, 2021 ******************* received medical services from the *******************************. The specific account listed with our office is for ******************************* account ******** invoice number 29492510.The original balance on the account was $294.00. ******************************* billed *********************** *************************************** who processed the claim leaving $194.98 to her responsibility.
  
  First, ******************* alleges that we did not contact her about the account prior to reporting the account to the credit bureau. Our client listed *********************** account on March 8, 2022 and we mailed our first notice to her on March 9, 2022. That notice was mailed to the same address listed in the complaint. We did not receive mail return. We also attempted to reach ******************* by phone on March 17, 2022, March 29, 2022 and May 2, 2022 with no response from *******************. We left the limited content message for ******************* on May 2, 2022. It is noted that each call was made to the same phone number that is listed in the complaint **************.
  
  On January 23, 2022, ******************* and her spouse called our office to obtain information about the account which was now reporting to her credit report. Prior to communicating with any consumer, we are required to verify that we are speaking with the correct consumer. We ask that all consumers verify either the last four digits of their social security number or their date of birth to ensure that we do not disclose information to a third party. To identify that we were communicating with the correct consumer we asked that ****************** verify the last four digits of her social security number or her date of birth. In response to that request ******************* refused to verify the information and therefore we were unable to confirm that we were speaking with the correct consumer associated with the account. Upon their refusal to verify the identifying information, the Gorrells were transferred to a supervisor. During that communication the ******** again refused to verify any information. Their refusal to verify information that would allow us to confirm we were communicating with the correct party resulted in termination of the call.
  
  BC Services policy to not disclose protected health information as well as collection information is the result of BC Services longstanding commitment to compliance and to the security of the sensitive information within our files. Disclosure of that information is particularly important in this day and age of identity theft, but the ******** refused to provide that information even though she initiated the telephone contact with BC Services.
  
  Next, ******************* alleges that the representatives she communicated with became increasingly rude. Our records (recorded telephone call) bring *********************** characterization of her telephone call into question.Upon reviewing the telephone communication we note that there was no rudeness,inappropriate language or tone directed to *******************. In other words it is not a fair characterization of our communication with her. We invite ******************* to contact our office again, however we will continue to request that she verify either the last four digits of her social security number or her date of birth.
  
  We are happy to have a discussion with ******************* if she is willing to let us verify who we are speaking with. We invite ******************* to contact our office to speak with a representative ************ to resolve this account and to address any additional concerns she may have.

• Initial Complaint

  12/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have received repeated phone calls which my service identifies as "Potential Spam". A very fast message which I was finally able to catch says "This is ******************* with BC Services. Please call ************" If this is a legitimate business, there should be someone on the phone when I answer? They may want to investigate whether someone has hacked their system.

  

  Business response

  01/18/2023

  We received your complaint submitted to the Better Business Bureau and we appreciate the opportunity to respond. You advise that you received phone calls from our office and that the calls showed as potential spam. We searched our records with the information you provided in your complaint and found one account for ********************** for services rendered August 19, 2016. That account was closed and returned to our client on November 25, 2022 and is no longer listed with our office. We do not find any open balances for you in our office. In sum, we did have an account listed with our office, however that account was returned to our client. We have no open balances for you. If you have any questions we welcome you to contact our office to speak with a representative at ************.

  Customer response

  01/21/2023

   
  Complaint: 18650935
  
  I am rejecting this response because:

  The complaint was about repeated robo calls with only an unintelligible recorded message. No one on the call to explain the reason for the call. At least most robo calls ask you to press 1 to speak to an agent. These calls apparently started and continued after the old case they had for me was closed? Although, it is good to know they dont have an active account on me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Over the course of a month I've recieved multiple phone calls from at least 3 different numbers from this company. After researching them online they appear to be scammers as I had seen multiple reviews from people online stating these people bought debt under their names (mainly medical related that was paid for with insurance) and had been harassing them as well. I've blocked every number they've called from and even with their calls going straight to voicemail, they still keep calling and I want them to stop.

  

  Business response

  12/15/2022

  We received your complaint and we appreciate the opportunity to respond. Your main concern outlined in the complaint is that you received calls from our office and after doing research you advise that we appear to be scammers. Our client Carepoint listed your account on October 5, 2022 for services rendered on March 12, 2022.We mailed our first notice to you on October 6, ******************************* your complaint. After receiving no response from you we attempted to reach you by phone on 10/11/2022, 10/28/2022, 10/31/2022 and 12/09/2022 with no response.
  
  Considering your complaint and the information provided in your complaint we marked your phone number do not call and we will cease communication with you. The balance is verified and remains due. We welcome you to contact our office to speak with a representative with any questions or to or to discuss the account at ************.

  Customer response

  12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Pretty sad that it takes me getting the BBB involved for you to cease all communication. You will never be contacted by me and if you ever contact me again I will be seeking legal council. Also if you were legit you would know that there's a law in place forbidding you from calling me more than once. Goodbye and good riddance. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩