ComplaintsforBC Services, Inc.

• Initial Complaint

  12/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Over the course of a month I've recieved multiple phone calls from at least 3 different numbers from this company. After researching them online they appear to be scammers as I had seen multiple reviews from people online stating these people bought debt under their names (mainly medical related that was paid for with insurance) and had been harassing them as well. I've blocked every number they've called from and even with their calls going straight to voicemail, they still keep calling and I want them to stop.

  

  Business response

  12/15/2022

  We received your complaint and we appreciate the opportunity to respond. Your main concern outlined in the complaint is that you received calls from our office and after doing research you advise that we appear to be scammers. Our client Carepoint listed your account on October 5, 2022 for services rendered on March 12, 2022.We mailed our first notice to you on October 6, ******************************* your complaint. After receiving no response from you we attempted to reach you by phone on 10/11/2022, 10/28/2022, 10/31/2022 and 12/09/2022 with no response.
  
  Considering your complaint and the information provided in your complaint we marked your phone number do not call and we will cease communication with you. The balance is verified and remains due. We welcome you to contact our office to speak with a representative with any questions or to or to discuss the account at ************.

  Customer response

  12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Pretty sad that it takes me getting the BBB involved for you to cease all communication. You will never be contacted by me and if you ever contact me again I will be seeking legal council. Also if you were legit you would know that there's a law in place forbidding you from calling me more than once. Goodbye and good riddance. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello,I had services from ********************** in 2016. I had an insurance bill that I was unable to pay. Time got away from me and I moved off that address in 2019. I filed with the *********** my new address in all moves. I know by law they are suppose to contact you before serving you. There was no contact via mail or phone prior to be served. They use excuse we mailed when in fact my address was of public record I had no mail from BC Collections that I can recall ever. How can this be? I moved a few times recorded it with the ****** *********** but they get away with this process. People don't sit around thinking about a an old bill you have to initiate the contact allowing a negotiation. But in my case it was aggressive and unnecessary. The process server was weird too it was a bad experience being pushy. I was served in 2020 during Pandemic and I find the people in the collection office pretty rough unbending, rude and unprofessional. I got the court action seized temporarily due to the ruling of the Pandemic collection law but then they went through with the court action for a judgment of ******* total today. I lost my job after making some payments to their office of which I called to inform them of this and collection stopped. So now I am working 4 months and they have placed a judgment on my wages without a minute thought on it. This is not right. This will not stop here. I will continue to complain about the aggressive tactics and demands.

  

  Business response

  12/15/2022

  We received ************** complaint and we appreciate the opportunity to respond. At BC Services, we believe the complaint resolution process is important and accordingly we work to deliver a prompt and accurate response. *************************************** assigned their account number ************ (BCS account number ********* in the amount of $1,365.89 to BC Services for collection on April 19, 2017. The charges were for services provided to ************ on March 1, 2016. We sent our first notice to ************ on April 20, 2017. After sending our first notice, we attempted to reach ************ by phone on April 26, 2017, May 9, 2017, May 16, 2017, June 2, 2017 and mailed her a second letter on June 5, 2017. We received no response from ************ and again attempted to reach her by phone on June 19, 2019 with no response. We assigned the account to our attorney to review for legal action. As a courtesy to ************ and to resolve the matter, we mailed a third letter to her on October 14, 2019 to contact our office to make arrangements for payment. She did not respond. We sued ************ and the summons and complaint were served upon her at her residence on February 16, 2021. She called our office on March 2, 2021 in response to the suit. In an effort to work with ************ we entered into a stipulation starting in March 2021 (copy attached). The stipulation was for a three-month payment plan of $25.00 and then beginning on June 25, 2021 payment would increase to $102.45 for twenty one months. The last payment received from ************ was on July 30, 2021. She defaulted on the stipulation and therefore BC Services requested judgment as set forth in the stipulation.************ contacted us on December 9, 2022 and requested a payment plan. ************ set up an automatic payment arrangement for $251.00 due the 15th of each month until the balance is paid in full. The last scheduled payment is on August 15, 2023.

  In sum, the balance on ************** account remains due. ************ is currently on a payment plan with our office. If ************ has any further questions or concerns, we welcome her to contact our office to speak with a representative to discuss at **************.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company BC services, called me asking for personal info, right away. They are violating the National Do Not Call laws. I am not talking to a stranger, who cannot provide me with their company credentials or any details. This is definitely invasive and unethical. Please investigate them and STOP them from harassing people.

  

  Business response

  10/10/2022

  We received the consumers complaint and we appreciate the opportunity to respond. We did not find an account or the phone number listed with our office with the information provided in the complaint. We searched by the name and phone number provided with the complaint. The full address was not provided. It appears that this complaint may have been sent to us incorrectly.If it is intended for our office, we request additional information to locate the specific account relating to the complaint. To ensure that we can process this request, we request an account number if the consumer received any letters from our office, other phone number/s for the consumer, the consumers full address and any other information that will allow us to find the specific account/call in question. We look forward to receiving the information and to assist with resolution.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a collection notice in the mail from BB Services, June 22nd, Carepoint Emergency Medicine-North Surburban for $******. Account Number#******** I do not know what this is for nor have I been to North Surburban Medical Center since last year. I had a **** that has been paid since January 24 2022 from North Surburban Medical Center for $522.00 Account Number#*********** for ********************** on 8/12/2021 Reference ID *********. No where on my medical record does it say I have another **** for ******

  

  Business response

  07/14/2022

  We received your complaint submitted to the Better Business Bureau and we appreciate the opportunity to respond. ********************** Center is the facility/hospital and Carepoint Emergency Medicine is the ** Physicians. Both are separate charges and therefore billed separately. Payments made to the hospital/facility for the hospital charges would not be applied to the physicians charge. We are not reporting to the credit bureau and we will request supporting documentation and mail the information to you under separate cover. If you have any questions we welcome you to contact our office directly to speak with a representative at ************. Best Regards.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a visit with the ** some years ago. I wasnt able to pay the balance due to only making 17 dollars an hour and trying to maintain with two kids. My account got sent to collections through an agency called BC services. Last year in 2021 they sent me a letter stating they are going to take legal action. Now Ive had a process server come by my house twice. I tried to settle with them in 2021 and they wouldnt take the 200 bucks. The balance was last at 835 bucks.

  

  Business response

  07/14/2022

  We received your complaint through the Better Business Bureau and we appreciate the opportunity to respond. We reviewed the account associated with the itemized statement you attach with the complaint. The account was sent to us on April 17, 2020 and we mailed our first notice to  you on April 20, 2020. We also attempted to reach you by phone on 04/22/2020, 04/28/2020, 05/05/2020, 08/05/2020, and 08/06/2020. You responded on August 27, 2020 disputing the account. You offered a monthly payment plan, however the amount proposed was not an acceptable payment plan. We did not hear from you for 7 months which prompted us to send out a letter advising you to contact us to make arrangements to avoid further activity.

  After receiving our letter, you again contacted our office and we set up an agreed upon payment arrangement with you on March 25, 2021 to pay $107.50 every 2 weeks until the balance was paid in full. You made payment in March and April 2021 and no further payment was received. That arrangement terminated and you again disputed the account and wanted proof that the consent form was signed. That was mailed to you on September 7, 2021 along with the itemized statement.

  
  The account referenced on the attached itemized statement was cancelled from our office and returned to Centura on June 8, 2022. This account is no longer listed with our office. We have no open balance for you in our office. If you have any questions we welcome you to contact our office to speak with a representative at ************.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Always call and leave no information. I am not aware of any debt so not sure why they call me.

  

  Business response

  06/07/2022

  We received your submission through the Better Business Bureau and we appreciate the opportunity to respond. You advise that we left a message with no information and you request an explanation of charges. We are attempting to locate you and we left a message on June 2, 2022. Contrary to your assertion that there is no information in the message, we provide the maximum level of information we are permitted to, which is our phone number. To address your request we will mail you information to the address provided in your complaint. If you have any questions we welcome you to contact our office to speak with a representative at ************.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a phone call (From number listed here in complaint) 5/26/2022 who left a voice message saying :This is ******************* from ** , call me back at ************ (you could try this out yourself). The next day 5/27/2022 at **** I called this number and a person answered :"***********************", and requested for me to give her My personal information. Upon my request to ask who she represented ,she replied.." I cannot give any information out until I have all your Information"I replied that appeared a very unsafe thing to do. After many attempts to get more information , I thought to ask if I had been sent anything in the mail. Her answer was YES. I asked her when was it sent? Her Answer-MAY18 th. , Which was plenty of time for mail to get to me. 20 Min. Before this call, I had been in the ************ spoke to a postal service worker and ask if any further mail was there for me. The replied was NO. I then asked ****** several times to please REsend this "Letter". She refused every time to resend.the Letter. I tried to look up ** and found the company in this report with a BBB rating of A+.. Otherwise I found on line Reference to them: Crooks!/ Scammers! / 50 negative comments/Hung up on me! /Requesting personal Data! /Illegal practices! ...ect. The # 1 National made-up name is "*****" the 8th is "*****". The reason I Believe this is Important to look this up Further is:This could be a deeper Scam where someone could be billing me for an unknown Service or purchase. I went to review this with the police and they suggested BBB. They stated Do NOT Call Them Back ! It could result in further damage. I did go back to the *********** and no further mail was noted. Please look into this, It could get worse. I do not feel safe.Please keep my personal information safe in your work. Thank YOU !

  

  Business response

  06/03/2022

  We received your complaint submitted to the Better Business Bureau and we appreciate the opportunity to respond. We attempted to locate you by phone on May 26, 2022. You returned our call on May 27, 2022 and during that communication you refused to verify some basic information we are required to have to insure we are speaking with the correct consumer. We are unable to discuss any specifics with you without first identifying we have the correct consumer on the phone. We welcome you to contact our office to speak with a representative at ************, however we will not be able to speak with you about any specifics until we are able to confirm who you are. Alternatively, we welcome you to write our office directly at ********************************************.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2-16-22 this company violated the National Do Not Contact list by actively soliciting my phone number that is on this list. When brought to their attention, a woman named ******** claimed this list did not apply to them which is not true. The list is national and they are the only company that has attempted to contact me since I have been on the **** This company needs to be aware of policies and the legal consequences of violating them.

  

  Business response

  02/18/2022

  We received your complaint and we appreciate the opportunity to respond. Upon registering with the national do not call registry, it specifically advises consumers that organizations such as charities, political groups, debt collectors, and surveys may still contact. In any event, you contacted our office on February 16, 2022 and requested that we cease communication with you. We marked your phone number not to call and will cease further communication with you. If you have any questions we welcome you to contact our office directly.

• Initial Complaint

  01/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Its a debt collector. I get that. I really do not have a problem paying my bills. Which is why I set up my **** on AUTO PAY! They pulled a bunch of times with no problem. I guess you have to reset up payment plans every six months. They neglected to tell me this and tried to send me to court once. I called them and THEN they told me and agreed to re set up my payment plan which I set a reminder in my phone for. Called and set the plan up again. Then they stopped pulling payments after one payment, called, they told me the payment wasnt high enough? I could not afford more. I filed a complaint through experian, which resulted in them sending a detailed statement to me (which I did not ask for), because they REFUSED to take money from me if it was not upwards of $100 a month, which I just cannot afford. Then I have had COMPLETE radio and mail silence since them since. Suddenly I get a lady knocking on my door handing my court papers filed in NOVEMBER 2021 but requested to be held until now..20 days before a court hearing I am expected to be at. Are you kidding me? YOU REFUSED TO WORK WITH ME! You refused my money!

  

  Business response

  01/19/2022

  We received your complaint submitted to the Better Business Bureau and we appreciate the opportunity to respond. You indicate that you were on automatic payments and that our office neglected to advise you of the terms of the arrangement. You also indicate that we refused to take money from you and did not attempt to reach you.
  
  To ensure that we provide you with an accurate and timely response, we opened an investigation into your concerns. Our investigation finds that you initially spoke with you on March 5,2019 and we set up an automatic payment arrangement for $50.00 on March 5,2019. At that time we advised you that the payment plan would be set for a six month period From March 2019 August ************************************************************************** payments. You made payments in March,April, June, July, and August 2019. After expiration of the arrangement we left voice messages for you on October 23, 2019 and November 7, 2019 and mailed you a letter on November 7, 2019.
  
  You contacted our office on April 24, 2020. To work with you we reset your $50.00 payment plan and advised you that the arrangement would be reset for six months from April 2020 September 2020 at which time we would need to review the arrangement. You contacted us again on November 9, 2020 and again we reset your payment plan for three months November 2020 January 2021 at which time you needed to contact us for review. You submitted payment for November09, 2020, December 09, 2020 and January 09, 2021.
  
  You then submitted a complaint through our website on January 4, 2021 requesting validation of your accounts.We mailed the itemized statements to you in January and February 2021. We also mailed you a letter on November 8, 2021 requesting that you contact our office to set up satisfactory arrangements to avoid further collection activity. We received no response from you.

  With this in mind, we contacted you on January 14, 2022 and set up a stipulation. The stipulation outlines that you will pay $50.00 each month due by the 28th of each month. The past payment in the arrangement will be on December 28, 2022 at which time you will need to contact our office to reset the payments. Please ensure that you **** your calendar to contact our office to reschedule the payments. If you have any further questions or concerns please contact our office at your convenience to speak with a representative at ************.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  BC Services Collection refuse to allow a monthly payment arrangement or a pay out amount that I can afford. Medical **** only. Had kidney stone issue and issue had not started took 9 months. Due to the pandemic and job hours change. **** 11k they wont take 25 per month or a 500 pay out. They threaten garnishment during a pandemic. This a is a corrupt collection agency

  

  Business response

  12/30/2021

  We received your complaint submitted to the Better Business Bureau and we appreciate the opportunity to respond. You indicate that our office refused to accept your proposed settlement and payment plan. As an initial matter, we do not have a record of having discussed a settlement or payment plan with you. Our records reflect that we spoke with your mom ****** ******* on December 29, 2021. During our communication Ms. ******* offered to settle your total balance of $12,553.68 for $500.00, which is an over 96% discount off of the amount owed. Ms. ******* also offered a payment plan of $25.00/month, a rate that would take over 41 years to pay the debt. We always seek to assist consumers resolve their debts, but we can only do so when the consumer participates in good faith. Here, Ms. ******* made these offers on a take it or leave it basis, and threatened to file complaints if she did not get her way. While we are able to be quite creative in crafting settlements that work for consumers, it was apparent here that Ms. ******* was interceding in an effort to prevent both us and the consumer from having a productive conversation. Importantly here, your mom is not the consumer, we owe no obligation to communicate with her about anything. Our obligation is to communicate directly with the consumer and it is that direct communication that we are confident is the most productive for all involved. Nevertheless, ******************** stated that she was hiring an attorney. We are happy to speak with your attorney of course, please have them contact at your earliest convenience. We look forward to working with you to resolve this account, thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩