Reviews

Review Details

• Review fromVeronica A

  Date: 10/18/2024

  1 star
  I purchased a vehicle 2017 **** expedition from this place. I explained to them I am a single mother in need of a dependable car. This vehicle had high mileage so I ordered an extended warranty with it about four months ago. I explained to them that since I left a lot, the vehicle was making a noise when I would turn I had it scheduled to be taken a look at under the warranty. They said they would need to keep it for sometime as they are not a **** dealership to order parts so in return I needed a rental they told me I would be put on a waitlist for the rental And once it was available, they would call me to have the work done. I went in the first time they didnt have a rental so I rescheduled the second time they have the rental, but I had a family emergency and could not make it so rescheduled the past two times after that they did not have the rental so my appointment was yesterday. I was told they would not be working on my car due to the warranty being void by 3000 miles and theres nothing they could do, Except when I had brought it to their attention months back, my vehicle was under the mileage. They basically just gave me the run-around and truly had no intention of fixing my vehicle. The sales Management would not help me with anything. $4500 of worth of work, and Considering I was told, I would have a rental car and they could never provide one. I would think that they would make it right at least meet me halfway.This place is so a joke very unprofessional and uncaring! Do not buy a vehicle from here. At the end of the day, they dont care about selling quality cars. All they care about is putting money in their pockets zero stars for this place.

• Review fromChristina E

  Date: 04/15/2024

  1 star

  Christina E

  Date: 04/15/2024

  We ordered a new gas jeep rubicon with **** and **** at PCDJR. They took a deposit from **, got the jeep in, and we traded our car for the new jeep. We noticed immediately that the check engine light was on, and the vehicle wouldn't shift. We took the jeep back immediately and **** stated there were no mechanics available to look at the issues, and we'd have to wait until tomorrow. We asked that our traded in car be returned, and our money be refunded. Keep in mind that this was an 80k jeep.It took ** a few days to get our trade money, and our title back. I've reached out to Gabe several times regarding our $1000 deposit that was said to be placed in the mail 3 weeks ago, and now we are being ghosted after being reassured that it was on its way several times.Looks like we'll have to get an attorney involved! I would not purchase anything from this dealer as they haven't been fair in returning our money on issues that were clearly their fault. It's sad the lack of care and customer support on an 80k vehicle!!!

  Prestige Chrysler Dodge Jeep Inc.

  Date: 04/16/2024

  We were able to speak with ******* on ***** and needed some information from her to process her refund.  We never intended to keep the clients deposit but did not communicate with her effectively.  Check was mailed on ***** to client.

   

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  General Manager

   

• Review fromCinthia L

  Date: 08/09/2023

  1 star

  Cinthia L

  Date: 08/09/2023

  They sold a car with lies july22 ***** A/C not working sales man. Said it just needed a refill was guaranteed this would be fix once I was done with all paperwork. They even pretended by taking the car to be fix .once out from dealership car still same condition salesman stated that mechanic shift had ended and to take it back to dealership and will be fix took it following Wednesday July 26th ,, its now 8/9/2023 no one follows up had send email text and calls even been there in person they keep pushing dates that it would be ready next day or two call and still same issue has been ongoing and no car .. not acceptable now I have a loan and no car

  Prestige Chrysler Dodge Jeep Inc.

  Date: 08/10/2023

  **** and ******* purchased a 2018 F-150 on 7-22-23.  As part of finalizing the sale we agreed to repair an A/C system that was not functioning properly.  We brought the truck into our service department on **** for the repair.  Our service deparment was unable the diagnose the proper repair and we were advised to have a **** store help with the diagnostic.  We sent the truck over the very next day on    7-27.  They could not get the truck scheduled right away so we had to wait for a short period of time to get the truck looked at.  We communicated directly with the client and also had the advisor at the **** store communicating as well.  Unfortunately it did take about several days to receive a diagnostic and get the repair done.  The truck was completed today (8-10)  and is ready for customer pick up.  We took every step to help expedite the repair but did ultimately take longer than we had originally estimated.  

• Review fromowen T.

  Date: 10/11/2022

  1 star
  Worst experience in purchasing a vehicle in my life. After spending over $60,000, their customer service dropped off drastically. The sales associate said we would get the second key for the vehicle when we were initially looking at the vehicle. When we picked up the vehicle, a different sales associate delivered the vehicle and specifically said he would have ***** mail us the second key when you got back from lunch. (They later said they would follow up with previous owner and try and get the key.) They also did not do anything to help with the title process. Since we got out own financing, our credit union had to jump through hoops to get it done. I finally worked out with the sales manager for them to have a new key if I would pay $100 of it. I still cannot believe that they were willing to lose a customer for life for $100, but given my experience, I would never go back there.