Customer ReviewsforPrestige Chrysler Dodge Jeep Inc.

Worst experience in purchasing a vehicle in my life. After spending over $60,000, their customer service dropped off drastically. The sales associate said we would get the second key for the vehicle when we were initially looking at the vehicle. When we picked up the vehicle, a different sales associate delivered the vehicle and specifically said he would have ***** mail us the second key when you got back from lunch. (They later said they would follow up with previous owner and try and get the key.) They also did not do anything to help with the title process. Since we got out own financing, our credit union had to jump through hoops to get it done. I finally worked out with the sales manager for them to have a new key if I would pay $100 of it. I still cannot believe that they were willing to lose a customer for life for $100, but given my experience, I would never go back there.

Their service department labor charges are way higher than what other dealerships charge. Shop around. Charged me 300 more than what other dealerships would charge. My bad but the car wasnt running and had to have it towed. By that time you are between a rock and hard place.

They have unethical business practices. I have been searching for a new Jeep Rubicon and have contacted 15 or more dealers looking for one. All the dealers are selling the Jeeps they have in stock or on order for MSRP plus their dealer handling charge which averages around $650.00.I found the Perfect Jeep Rubicon at Prestige Chrysler Dodge Jeep *** in ********, ********, and called them to purchase it. The salesperson told me that they had the one I was looking for en route and also told me that was great as any Jeep Rubicons actually on their lot, they were adding a $2,500 upcharge because they were so hard to get but that would not apply to me as it wasn't on their lot yet. I was ready to put a deposit down to purchase and suddenly realized their internet price was inflated over MSRP alreay by $2,500. The salesperson ask me to hold and he would check on that. The sales manager, *************************** got on the line a few minuets later and told me that was the price regardless. I explained every other dealer only charged MSRP plus dealer cost. He said he'd come down on the price and only charge me $2,000 extra. I told him I wouldn't do business with someone who was taking advantage of the situation and that was unethical. He was very **** and just said "well good luck at finding one!"Two days later I did find another one. Actually slightly less than MSRP.