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Business Profile

Optometrist

Third Avenue Eyecare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business told me they take ********* I booked the appointment. When I showed up the said I had no insurance. I told them I booked the appointment Based on ******** acceptance. I then provided my ******** info. The woman processed my info and did not tell me at that time that ******** would not cover this. I had my appointment. At the end of the appointment the doctor told me ******** did not cover the appointment. He said ******** would charge me $350, he would give me a discount of $175. I told him to **** ********** Had they been honest and told me ******** did not cover it, I would have left and gone to America,s best for $75. They had 3 opportunities to tell me the truth and did not.This appointment should not cost me anything.

    Business Response

    Date: 03/25/2024

    The complainant was indeed seen for an appointment. It seems there was a miscommunication on the type of visit ******** will cover versus does not cover. It seems it was an error on our end for not adequately explaining this to the complainant prior to his appointment. ******** will cover an exam if there is a medical reason to be seen, however ******** will not cover a normal check up without a concern and to update glasses. We will not charge the complainant for the visit. No payment was collected at his exam so no refund is needed. 

    Customer Answer

    Date: 03/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Third Avenue Eyecare is NOT a BBB Accredited Business.

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