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Business Profile

Restaurants

Dickens Opera House

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a rehearsal dinner followed by a welcome party for my daughter and her husband to be on October 14. The event was paid in full in advance of the dinner / party. On the afternoon of the event we asked *******************************, owner, to give us a price for adding liquor to the welcome party. She called me at 7 pm during the dinner and said we could add liquor to the welcome party for $1200. We agreed to the price and provided a credit card from *************** (father of the groom) to pay for it. When the welcome party ended at 11 pm the bar tender told the groom, ********************* that the bill had not been paid and he could not leave until it was. ********************* provided his credit card not knowing that *************** had paid it. I contacted the owner ******************************* on Monday Oct 17 and she agreed that there was a duplicate payment and it would be refunded. We did not receive the refund so I talked to her again on Oct 26 when she told me the refund was processed thru Toast. But still no refund was received. I have called ****** a total of 15 times and texted 6 times between Oct 17 and Nov 9. She is not responding. I also emailed her. As of today Nov 9 no refund has been received and no response from *********************, owner of Dickens.

    Customer Answer

    Date: 11/16/2022

    The business is Dickens Opera House also doing business as Dickens 300 Prime.  The address is ******************************************** **   80501     Contact information is *******************************, owner.  

    Phone numbers are   ************  (****** cell);  ************  (Dickens); ************  (Dickens)

    I have been told by the ******** ************** that they closed several weeks ago and there is a For Lease sign in the window.

Dickens Opera House is NOT a BBB Accredited Business.

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