ComplaintsforGaiam, Inc.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I did not authorize **** to automatically renew my subscription annually and I was charged $328.91 on my bank account on May 1, 2024. Gaia automatically renewed my annual account without my permission and I want a total refund of $328.91.Thank you

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  i have been charged $108.24 to renew for a year but have been locked out of my account. there is no customer service to deal with this due to no phone service and the chat people give me the run around and when asked for proof i can not attach my document in the chat box. they have attempted to try to charge for over a month and it cleared this week. why would i not be either notified about this or the sensible thing to do would be to stop trying! when it cleared and i was charged i went to use my service and found out it was locked! They are a business promoting wellness and spiritual education but run it like all other businesses with no customer service and no apologies to the mistakes. I want a refund

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for an **** subscription through Apple. I noticed a few months later I was also being charged by Gaia.com *****. I thought Id reach out to customer service and it would get straightened out as to why I was being charged by **** twice and oddly two different amounts for my 1 subscription. They have no customer service number. I found an email listed on their ******** and emailed there 3 times. I also submitted over 4 request tickets on their help bot. I never heard back from them one time and I dont think they have anyone following up helping customers like me. I just wanted refunded for being double charged and ensured I wont be charged again by Gaia.com. I was able to get the subscription cancelled via Apple quickly and without a hassle but thats because Apple has great customer service that I wish Gaia would note

  Customer response

  12/12/2023

  They have finally reached out notifying me my account is closed but did not issue a refund. Either way Im glad its cancelled and Ill accept this as a solution 

• Initial Complaint

  10/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Unsubscribed to Gaia.com years ago. I cancelled the subscription years ago. Recently when I was analyzing my credit card bills I saw that they were still charging me. I have been unable to get a refund. Customer support indicates that my account is under a different email address that I dont own so I was getting scammed. ******** refuses to provide a refund.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In June 2020 I purchased a Performance Dry Grip yoga mat from Gaiam, Inc. It cost approximately USD *****. I use the mat daily and have cared for it using the instructions provided. The mats top layer is now disintegrating and coming off in small particles. I requested a replacement since the mats have a lifetime guarantee against defects. The request was denied and the company is calling it "normal wear & tear" which is not covered under their guarantee. I have corresponded multiple times including photos and explaining both the circumstances as well as citations of their guarantee. Their guarantee states:"Professional Quality: Our performance line of professional quality products are designed by *****, for yogis, and created to inspire mindful movement. These products are designed with care and attention to high-quality materials, thoughtful design, and durable construction. Whether for personal or professional use, these products are built to last. Find the perfect mat or accessory thats right for you and shop the rest of our Performance Line."I reiterated that in the web site they boast "high-quality materials", "durable construction", and "these products are built to last". None of these traits seem to be evident in the mat I purchased.Even when I pointed out their quality claims to them they refused to replace the mat.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In March of this year I paid an annual fee to Gaiam for yoga video access was going along fine until one morning and try to login and the website link was now gone. After multiple attempts to through the chat and direct emails I have had no response. I feel the money was paid for the service for one year and now I have no access. I will be filing a dispute with my credit card company..

  Business response

  06/12/2023

  Hello,

  *** reached out recently and our agent already helped solve the issue. We informed him that we are an online streaming video service. He might be looking for Gaiam (************************************************) which is a different company.
  
  ************** Relations
  
  

  Customer response

  06/16/2023

   
  Complaint: 20160775
  
  I am rejecting this response because: they lock the link that I had established back in March to watch *******************. He was the only one I really like to watch along with all the videos.  Then all the sudden that link was no longer good on my computer so I thought maybe it was just a glitch for a day and though Ive been having trouble ever since Ive been emailing giving on the little chat boxes in the bottom and Im not giving any thing from the employee about wheres my $75 for March? It recognizes me and then says my account is in active it wants me to re-up for a new fee. Nobody has responded to me that is not a true statement by the company. It could be true what that other company is saying if it is the is the sales store for Gaia.. theres no live streaming anything on that business person told me that somehow they split up or something so there was trouble there and she felt my pain and she heard other complaints about how they do not respond if they would like to contact me, I will provide my contact information I was told by the Better Business Bureau not put too much information on this message board.  I understand or two different companies using the same name to some degree. 
  
  

  
  Sincerely,
  
  *********************

  Customer response

  06/27/2023

  Not sure what you want. I did respond last week nobody ever contacted me from the company that is a false statement. I stand by all my original communications. I just want my money back feel like I was robbed when I go on the ******* side it says oh we see that your subscription has expired white after two months thats crazy. I guess thats all I have.
  I already sent you a picture of the money deduction from my bank.

  *********************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I ordered gaia.com service May 6, 2023. I was supposed to receive a 7 day free trial, but I was billed immediately. I was going on my account on May 30 and I canceled my subscription. When I canceled my subscription I was BILLED AGAIN. I was only supposed to be billed on May 13, which would've been after the 7 day free trial. I was billed on May 6 as well as May 30th. I have tried to contact gaia.com support numerous times since the incirrect billing and have been completely shut off via the live chat. I have the emailed transcript if it needs ti be seen. I don't mind paying for the first charge, but I will not pay the second charge. Also, I ordered a new card in between the two times I was billed so I'm not exactly sure how I as even billed the second time. I would like my money back fir the second charge.and on my account the website had the billing dates incorrect I also have my bank statements to show the accurate billing dates. Thank you.

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I initially signed up to gaia.com for a yearly subscription price of $125. Recently I was going over my cc statement and noticed that I have been being charged $14.99 a month by a company named gaiam. Then a noticed something really wierd, some of the $125 payments have been taken by ****, some have been taken by ****. I also noticed some of the $14.99 payments (taken on the same day of the month, but never by both companies) were also charged by ****************************** I contacted **** and asked them what's going on with this and they basically gave me a hard wall, not listening to my explaination that payments are interchangeable coming from both companies.... They told me Gaiam is another company and that I should contact them.Upon Googling these two names I found this wikipedia article: **************************************************************************************************************************************. Which basically states the two are the same company.So somehow this company is being very sneaky and I believe they might have made a mistake and showed their hand by accidently billing me under both names but at the end of the day I've been being charged $14.99/m for 3 years that I didn't authorize, on top of the $125/y I did authorize and all they can say is it's a different company.This is extremely fishy and a complete fraud in my opinion. Watch out!

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Saturday, 9/3/2022, while checking my bank account, I saw two pending transactions from ********** one for $200.00 and one for $98.23, neither of which I authorized. I have been using Gaia.com as an online yoga platform for many years. My membership was an automatic withdrawal of $11.99 a month (on the 5th of the month from 4/5/21 to 8/5/22). This online yoga subscription service was also used from 7/9/13 to 11/8/19. I never had issues with them before. I did not order anything or change my membership. In fact, I used it the previous week. I immediately called my bank. US Bank initially sent me to the fraud department, but then said it wasn't fraud as I had given them my debit card number for the membership, even though I never gave them authorization to charge those two amounts. In the end, a representative from the bank said she was able to reverse the charges and then she said she put in a stop payment for those two amounts, so **** couldn't try again. Unfortunately, these transactions posted as a debit to my account on 9/6/22. I have gone into my bank and have filed a report with them in regards to this issue. As I was on the phone with US Bank, I was trying to reach Gaia both online and by phone. The customer support phone number states that they don't provide support over the phone and only online. I sent two separate online requests for help on 9/3, including my phone number and email asking for a response to my inquiry about these unauthorized payments. When we saw they cleared our account, my husband found a chat function on the website and chatted with a ***** from Gaia on 9/7 at 2:45pm. She stated that she would forward to the team to check it out and they would reply via email. We have not received a response. I have a copy of this chat. I also sent another request online for help on 9/7. I cannot login through my app on my tv or either of my two email addresses I have used with them, it says account not found. **** has essentially stolen $298.23.

  Customer response

  09/26/2022

  To Whom it May ******************** complaint, #********, has been resolved. After I filed the complaint, the business reached out and asked if we wanted a refund, which we agreed was the result we wanted. **** refunded our bank account for the two unauthorized amounts they took out. 
  Thank you for your assistance in this matter. The company had not reached out to any of our requests until we filed this complaint. 

• Initial Complaint

  05/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Bought 6 yoga mat racks totaling $1000 and they look completely different. Instructions and packaging says they are horse blanket racks, not yoga racks. Company refused to give refund and pay for refund shipping.

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