Business ProfileforOne Hour Heating & Air Conditioning

On 4/19, we had a technician come out for a routine HVAC system inspection. It is included as part of our service contract where we pay $20 per month. This technician found a crack in our furnaces heat exchanger (picture of scope attached), and promptly condemned the unit. We discussed the hazards and scheduled a follow up appointment to discuss replacement with another technician.The install technician came out and gave us a quote to replace the whole system. No issues at all with this gentleman. He was very professional, and even though the quote was higher than expected, wasn't completely unreasonable.We ended up replacing the system with another company. When he removed the old furnace, I asked for him to show me the crack since it was now easily accessible, out of pure curiosity. He could not find anything close to the picture I was originally shown. All we saw are what he called "manufacturing marks".On 5/9, I contacted the original company that condemned the unit. They agreed to send someone out to inspect it.On 5/13, two representatives came out and took pictures and videos of the heat exchanger with the furnace in my garage. They didn't give any definitive answers, just that they would look at what they took and get back to me.On 5/14, I received a response. They showed me a different picture (bright one attached) they said was the crack I was originally shown. When I confronted them about it not looking anything like the one I was shown originally, they changed their opinion and said "that it was hard to duplicate it and they couldn't find what he saw". They then explained that the crack wasn't actively leaking (which they did not perform a CO combustion analysis test), but that it was something that could potentially happen.The whole situation is questionable with them not being able to duplicate the issue, and also with an unaffiliated 3rd party not finding any concerns. Just seeking some sort of restitution for $14,000 wasted.