Business ProfileforMobility & More

I went into Mobility and More on October 27, 2023, to rent a wheelchair for my wife who has severe bilateral lymphedema in her legs, as we were going out of town for about two weeks. She is able to walk but not able to walk long distances which is why I rented the wheelchair. On the day we were supposed to leave she tried to get into the vehicle and scraped her legs causing them to bleed to the point they became infected. We ended up canceling our trip. I called Mobility and More a few hours after my wife had scraped her legs to see if I could bring the wheelchair back early as we did not need it. The woman that I talked to was rude and just kept saying you have a contract, she said this five times, she then said oh by the way it needs to be brought back the Tuesday before Thanksgiving. She did not offer any solutions. The wheelchair sat in my spare bedroom for three weeks unused. My wife never used it, no one did, it sat there reminding my wife that she has an uncontrolled medical condition. When I returned it on November21,2023 that same lady asked how it was. I said it was never used, to which she replied well at least you had it. I would just like some money back as it was not used, the employee offered zero solutions, and was not only unhelpful but was rude. Plus, she changed the contract date to make it look like I had it exactly 30 days. I have the original contract with the actual date that I picked it up on it. This is not the way in which to run a business especially a medical business.